Title: Fatal Error Message
Last modified: August 31, 2016

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# Fatal Error Message

 *  Resolved [richb69](https://wordpress.org/support/users/richb69/)
 * (@richb69)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-message-154/)
 * Hi,
    Im getting this message when I try to access “Customize” section of “Appearance
   in my dashboard.
 * Fatal error: Call to undefined function wp_get_nav_menus() in /home2/richib/public_html/
   activitytrackerwear.com/wp-includes/class-wp-customize-nav-menus.php on line 
   474
 * I think wordpress recently updated automatically, but I am using a child theme.
 * My site: [http://activitytrackerwear.com/](http://activitytrackerwear.com/)
 * Any help would be greatly appreciated.
 * Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Mark Ratledge](https://wordpress.org/support/users/songdogtech/)
 * (@songdogtech)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-message-154/#post-7040407)
 * Sorry, you’re using a premium/paid theme. It’s best to go to the support site
   where you bought the theme [https://mythemeshop.com/](https://mythemeshop.com/)
   for help with customizations and issues. You paid for support when you bought
   the theme, so you should contact the people who sold you the theme.
 * These forums are for free themes available in the WordPress theme directory at
   [http://wordpress.org/themes/](http://wordpress.org/themes/). See [http://codex.wordpress.org/Forum_Welcome#Commercial_Products](http://codex.wordpress.org/Forum_Welcome#Commercial_Products)
 *  Thread Starter [richb69](https://wordpress.org/support/users/richb69/)
 * (@richb69)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-message-154/#post-7040426)
 * Hi,
 * Thanks for the reply.
    Sorry but I think you must be mistaken, the theme I have
   is free, I downloaded it from here [https://wordpress.org/themes/point/](https://wordpress.org/themes/point/)
 *  [Mark Ratledge](https://wordpress.org/support/users/songdogtech/)
 * (@songdogtech)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-message-154/#post-7040428)
 * Your site footer shows [https://mythemeshop.com](https://mythemeshop.com) , but
   if it is the free version and not the pro, ask at [https://wordpress.org/support/theme/point](https://wordpress.org/support/theme/point)
 *  Thread Starter [richb69](https://wordpress.org/support/users/richb69/)
 * (@richb69)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-message-154/#post-7040430)
 * Hi,
 * Just to add, I’m getting exactly the same message on another of my sites.
    The
   message appears when I try to access some of the sections in the “Appearance”
   menu.
 * This is the other site [http://besthyperpigmentationcreams.com/](http://besthyperpigmentationcreams.com/)
   [](http://besthyperpigmentationcreams.com/)
 *  Thread Starter [richb69](https://wordpress.org/support/users/richb69/)
 * (@richb69)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-message-154/#post-7040431)
 * Hi,
 * Problem sorted by re-installing wordpress.
 * Many thanks

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Fatal Error Message’ is closed to new replies.

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 2 participants
 * Last reply from: [richb69](https://wordpress.org/support/users/richb69/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-message-154/#post-7040431)
 * Status: resolved

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