Title: Fatal error message – please help! Last modified: August 20, 2016 --- # Fatal error message – please help! * [Stefanie Finn](https://wordpress.org/support/users/stefanie-finn/) * (@stefanie-finn) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/) * Yesterday I was exploring themes in wordpress, liked one of them and clicked “ activate” by mistake. When I typed in my URL [http://www.messagestolove.com](http://www.messagestolove.com) the following message came up: Fatal error: Call to undefined function wp_get_theme() in /nfs/c07/h04/mnt/113298/domains/messagestolove.com/html/wp-content/themes/ gommero/functions/theme-options.php on line 9 When I try to log in using my usual login link messagestolove.com/wp-admin/ the same “fatal error” comes up. Someone suggested another admin page to log into and it wouldn’t take my UN or PW. I need very basic instructions. I’m at a very basic level with wordpress so if you could speak to me like I’m a little kid it would be appreciated. lol. My web designer set up my site about 2 years ago and I’ve been making small changes ever since, learning as I go along. I don’t even know the version of WP I have installed because I can’t get into wordpress right now to find out, I’m sure I’m due for an upgrade as I haven’t upgraded it in about 2 years. THANKS in advance! * Stefanie Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/fatal-error-message-please-help-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/fatal-error-message-please-help-2/page/2/?output_format=md) * [hatem10](https://wordpress.org/support/users/hatem10/) * (@hatem10) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128682) * Hello Stefanie. The same thing has happened to me today so I hope someone can help us out. I’m also a newbie and pretty clueless with wordpress. * [kmessinger](https://wordpress.org/support/users/kmessinger/) * (@kmessinger) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128684) * Using ftp or by logging into your hosted site and using the file manager, rename the theme gommero to gomero-old. That will force wp to open with the default theme. * Thread Starter [Stefanie Finn](https://wordpress.org/support/users/stefanie-finn/) * (@stefanie-finn) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128686) * Thanks, I understand about renaming the theme gommero to gomero-old but I don’t know how to use ftp or log into my hosted site. I don’t even know what the hosted site is. Would the hosted site be Domainsatcost.com? I’m completely knocked out of WP.com and cannot even log into the dashboard using my UN and PW. * Thanks for your patience. * [kmessinger](https://wordpress.org/support/users/kmessinger/) * (@kmessinger) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128687) * Support for wp.com sites is [http://en.support.wordpress.com/](http://en.support.wordpress.com/) * This forum is for self-hosted wordpress sites. * [hatem10](https://wordpress.org/support/users/hatem10/) * (@hatem10) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128688) * Yeah I’m sorry too but I’ve no idea how to use FTP. I did get that a lot from the google searches I did but don’t understand how to use it. * Thread Starter [Stefanie Finn](https://wordpress.org/support/users/stefanie-finn/) * (@stefanie-finn) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128689) * I still have no idea where to go from here. My web designer is in the hospital and when I emailed her she just said “It’s that plugin you activated. Deactivate it and your site will work.” Easier said than done when I cannot log into WP. I need step by step instruction as if talking to a five year old. lol. * [Andrew Bartel](https://wordpress.org/support/users/andrew-bartel/) * (@andrew-bartel) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128690) * Who is your site hosted with? i.e. who do you get a bill from every month? * Thread Starter [Stefanie Finn](https://wordpress.org/support/users/stefanie-finn/) * (@stefanie-finn) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128691) * Hi Andrew, My web designer hosts my website but she’s unavailable right now. Is there any way to resolve it without her involevment? * [kmessinger](https://wordpress.org/support/users/kmessinger/) * (@kmessinger) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128692) * **[@hatem10](https://wordpress.org/support/users/hatem10/)** * Please start your own post. * **[@stefanie](https://wordpress.org/support/users/stefanie/) Finn** You mentioned WP.com but I think you are self-hosted. Yes login to your account at Domainsatcost. com. Using their file manager change the name of the theme. * [kmessinger](https://wordpress.org/support/users/kmessinger/) * (@kmessinger) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128693) * > Is there any way to resolve it without her involevment? * Only if you know the passwords to your account at your host. * [kmessinger](https://wordpress.org/support/users/kmessinger/) * (@kmessinger) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128695) * If your designer has email then there is an internet connection. I don’t want to suggest that you push your designer but it can be done from the hospital. * [lmiller](https://wordpress.org/support/users/lmiller/) * (@lmiller) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128696) * same thing happens when I attempt to login to my control panel: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 491520 bytes) in /data/32/1/35/71/1687560/user/1820602/htdocs/portraits/wp-admin/menu.php on line 265 * [kmessinger](https://wordpress.org/support/users/kmessinger/) * (@kmessinger) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128698) * **[@lmiller](https://wordpress.org/support/users/lmiller/)** That is not the same problem as the original poster. Please start your own post. * [Andrew Bartel](https://wordpress.org/support/users/andrew-bartel/) * (@andrew-bartel) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128699) * To access the files directly you need to ftp into your server, which it doesn’t sound like you’re familiar with doing, or gain access to the server administration area, which is what you need your host for. If you don’t know any of the credentials though, they’re not going to give you access. * I hope your developer recovers, and in the future, you should have a fallback plan so that you can access your own site if she’s unavailable for whatever reason. * [lmiller](https://wordpress.org/support/users/lmiller/) * (@lmiller) * [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/#post-3128701) * [@kmessinger](https://wordpress.org/support/users/kmessinger/) what does that mean? if we all have the same error don’t we need the same or similar answer? Viewing 15 replies - 1 through 15 (of 18 total) 1 [2](https://wordpress.org/support/topic/fatal-error-message-please-help-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/fatal-error-message-please-help-2/page/2/?output_format=md) The topic ‘Fatal error message – please help!’ is closed to new replies. ## Tags * [themes error](https://wordpress.org/support/topic-tag/themes-error/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 18 replies * 5 participants * Last reply from: [Andrew Bartel](https://wordpress.org/support/users/andrew-bartel/) * Last activity: [13 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-message-please-help-2/page/2/#post-3128705) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics