Title: Fatal Error – multisite multi-network creation
Last modified: October 2, 2022

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# Fatal Error – multisite multi-network creation

 *  [rapidasia](https://wordpress.org/support/users/rapidasia/)
 * (@rapidasia)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/)
 * Hi –
 * Thanks for your useful plugin and the free FA kits.
 * Works great… until…
 * WP Multi-Network allows creating a network of multisites to share resources
 * When creating a new network, Font Awesome plugin throws a fatal error and breaks
   the process
 * I have gone through the recommended steps to clean the DB etc (thanks for the
   support) – including the FA cleaner, uninstalling, installing older version, 
   etc.
 * I get error whether or not I have connected using “Use a Kit”
 * I’ve gone through Page Builder and Theme to disable calls to Font Awesome … but
   I still get this:
 *     ```
       Fatal error: Uncaught Exception: Eek! We're missing the information we need to load the version of Font Awesome you have selected. Go to your Font Awesome plugin settings page, re-select a version, and save. If that doesn't work, try deactivating and then re-activating the plugin. If that doesn't work either, you might need to delete and re-install the plug-in.
       in /home/example/domains/example.com/public_html/wp-content/plugins/font-awesome/includes/class-fontawesome-release-provider.php on line 148
       ```
   
 * With Font Awesome disabled network creation has no problem, and it doesn’t seem
   to impact anything once reactivated. Which allows a workaround but less than 
   ideal.
 * Thanks for your attention.

Viewing 10 replies - 1 through 10 (of 10 total)

 *  [marbaque](https://wordpress.org/support/users/marbaque/)
 * (@marbaque)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16069906)
 * I am getting a similar error on a multisite network.
 * `Eek! We're missing the information we need to load the version of Font Awesome
   you have selected. Go to your Font Awesome plugin settings page, re-select a 
   version, and save. If that doesn't work, try deactivating and then re-activating
   the plugin. If that doesn't work either, you might need to delete and re-install
   the plug-in.`
 * I tried deleting and reinstalling the plugin, but it didn’t work.
    -  This reply was modified 3 years, 7 months ago by [marbaque](https://wordpress.org/support/users/marbaque/).
 *  [3cltc](https://wordpress.org/support/users/3cltc/)
 * (@3cltc)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16074845)
 * Same here… What can we do ?
    -  This reply was modified 3 years, 7 months ago by [3cltc](https://wordpress.org/support/users/3cltc/).
 *  [stv11c](https://wordpress.org/support/users/stv11c/)
 * (@stv11c)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16078146)
 * I had same issue on multisite when updating to latest version but followed [https://wordpress.org/support/topic/wordpress-multisite-troubleshooting/](https://wordpress.org/support/topic/wordpress-multisite-troubleshooting/)
 * However, I get an error when using a Pro with a Kit, but seems fine with CDN 
   Pro.
 * Kit error in Console: `GET https://kit.fontawesome.com/3b11d24e60.js net::ERR_ABORTED
   403`
 * Any ideas Mike?
 *  [marbaque](https://wordpress.org/support/users/marbaque/)
 * (@marbaque)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16079790)
 * There is a new thread explaining what to do
    [https://wordpress.org/support/topic/wordpress-multisite-troubleshooting/](https://wordpress.org/support/topic/wordpress-multisite-troubleshooting/)
 *  Plugin Author [mlwilkerson](https://wordpress.org/support/users/mlwilkerson/)
 * (@mlwilkerson)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16082825)
 * Sounds like there may be multiple different issues being described here. I’ll
   focus on the concern raised in the original post. If you’ve added additional 
   concerns and my response doesn’t seem relevant to your situation, please open
   a separate issue to track that concern.
 * [@rapidasia](https://wordpress.org/support/users/rapidasia/) could you expand
   on what you said here:
    “When creating a new network…”
 * What specific actions did you take when creating a new network?
 * What was the state of your WordPress installation prior to taking those actions?
   In particular:
 * – Did you already have a version of the Font Awesome plugin installed prior to
   these steps? Had it ever been activated? If so, which version of the plugin?
 * – Had WordPress already been running in multi-site mode prior to taking these
   steps?
 * (Side notes: I see that [@marbaque](https://wordpress.org/support/users/marbaque/)
   found a resolution by following the guidance on the linked support topic. [@3cltc](https://wordpress.org/support/users/3cltc/)
   if your issue seemed to be the same as what [@marbaque](https://wordpress.org/support/users/marbaque/)
   saw, then I imagine you’ll find a resolution to your concern the same way. [@stv11c](https://wordpress.org/support/users/stv11c/)
   your 403 error appears to be unrelated to the WordPress plugin–looks more likely
   to do with that kit’s domain allowances set in your fontawesome.com account.)
 *  Thread Starter [rapidasia](https://wordpress.org/support/users/rapidasia/)
 * (@rapidasia)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16087084)
 * thanks for your reply(ies)
 * 1) Create a new network: It’s a basic feature of WP Multi-Network, done through
   admin dashboard. Screenshots seen here: [https://wordpress.org/plugins/wp-multi-network/](https://wordpress.org/plugins/wp-multi-network/)
 * WP Multi-Network has more complicated paths to files and this might be what throws
   the error – it creates the network but with errors. One indicator is that a ‘
   user’ is not assigned, but there are probably other errors too.
 * 2) Font Awesome: installed and activated. With FA activated on the ‘primary’ 
   site, creating a Network fails; with it inactivated creating the Network works
   fine.
 * 3) Multisite mode: please keep in mind that this is Multi-Network, not just Multisite.
   It generates multiple mutlisites using shared resources and DB. When creating
   a multi-‘network’ a ‘site’ is also created. MySite was originally created as 
   a multisite… then switched to multi-network using plugin. There are some options
   in wp-config.php – the WP repository plugin page has some details, as does the
   github page. [https://github.com/stuttter/wp-multi-network](https://github.com/stuttter/wp-multi-network)
 * Thanks for your attention.
 *  [puzzledesign](https://wordpress.org/support/users/puzzledesign/)
 * (@puzzledesign)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16099099)
 * I leave the only way it has worked for me in two Multisite installations in case
   it is useful to anyone:
    – Uninstall the Font Awesome plugin – Install the Font
   Awesome Cleanup plugin and activate it on all sites [https://github.com/FortAwesome/wordpress-fontawesome/releases/tag/4.3.0](https://github.com/FortAwesome/wordpress-fontawesome/releases/tag/4.3.0)–
   Install again the Font Awesome plugin. It will fail… – Launch the cleanup on 
   all sites. – Activate the Font Awesome plugin for all sites. It works!
 *  Plugin Author [mlwilkerson](https://wordpress.org/support/users/mlwilkerson/)
 * (@mlwilkerson)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16130126)
 * [@rapidasia](https://wordpress.org/support/users/rapidasia/) I’ve reproduced 
   the problem and identified a fix. I’m working on getting a pre-release available
   for you to test, if you would.
 * Here’s the [GitHub issue](https://github.com/FortAwesome/wordpress-fontawesome/issues/183)
   with more details.
 * To others who’ve posted here, citing the same error message:
 * The original reported issue is very specific to using multiple _networks_, not
   just multiple _sites_ on a single network. However, the same fatal error message
   could show up for more than one reason. If you’re seeing this error message, 
   but you’re not using multiple _networks_, then the cause of your problem, and
   its solution are likely what’s described over here in this
    [WordPress Multisite Troubleshooting](https://wordpress.org/support/topic/wordpress-multisite-troubleshooting/)
   topic.
 *  Thread Starter [rapidasia](https://wordpress.org/support/users/rapidasia/)
 * (@rapidasia)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16133226)
 * Thank you for looking into this and coming up with a preliminary idea on how 
   to deal with it.
 * I’d be happy to test – it’s a fairly quick process.
 * Regards,
 *  Plugin Author [mlwilkerson](https://wordpress.org/support/users/mlwilkerson/)
 * (@mlwilkerson)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16133944)
 * [@rapidasia](https://wordpress.org/support/users/rapidasia/) I’ve posted a pre-
   release zip [here in the GitHub repo](https://github.com/FortAwesome/wordpress-fontawesome/releases/tag/4.3.2-1).
 * It’s `font-awesome.zip` under Assets.
 * Let me know how it goes?

Viewing 10 replies - 1 through 10 (of 10 total)

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 * 12 replies
 * 6 participants
 * Last reply from: [mlwilkerson](https://wordpress.org/support/users/mlwilkerson/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-multisite-multi-network-creation/#post-16133944)
 * Status: not resolved