Title: Fatal Error on Plugin Install
Last modified: September 17, 2020

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# Fatal Error on Plugin Install

 *  Resolved [msacca](https://wordpress.org/support/users/msacca/)
 * (@msacca)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-on-plugin-install-2/)
 * Received the following:
 * Error Details
    ============= An error of type E_ERROR was caused in line 78 of
   the file /nas/content/staging/eifis/wp-content/plugins/constant-contact-forms/
   vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.php. Error
   message: Uncaught Ctct\Exceptions\CtctException: Forbidden in /nas/content/staging/
   eifis/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/
   src/Ctct/Services/BaseService.php:78 Stack trace: #0 /nas/content/staging/eifis/
   wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/
   src/Ctct/Services/AccountService.php(99): Ctct\Services\BaseService->convertException(
   Object(GuzzleHttp\Exception\ClientException)) #1 /nas/content/staging/eifis/wp-
   content/plugins/constant-contact-forms/includes/class-connect.php(183): Ctct\
   Services\AccountService->getAccountInfo(‘be2f6bb3-d940-4…’) #2 /nas/content/staging/
   eifis/wp-includes/class-wp-hook.php(287): ConstantContact_Connect->admin_page_display(”)#
   3 /nas/content/staging/eifis/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”,
   Array) #4 /nas/content/staging/eifis/wp-includes/plugin.php(478): WP_Hook->do_action(
   Array) #5 /nas/content/staging/eifis/wp-admin/admin.php(259): do_action(‘ctct_forms_page…’)#
   6 /nas/cont
 * Already contacted my host provider, they said it’s an issue with the plugin update.
   Then I spoke to a Constant Contact rep, who said its a known issue they are working
   on and my account will join an email list of others with the same/similar problem.
   In the meantime, they said to report the issue here. Help please! Our company
   just purchased this service so this is not a good start.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-on-plugin-install-2/#post-13420419)
 * Hi [@msacca](https://wordpress.org/support/users/msacca/)
 * Noted down the errors above and will see about preventing them from occurring
   in future version.
 * It sounds like you’ll be notified when some details are handled by our Developer
   teams, so that’s kind of a waiting game for that part.
 * Regarding the last, we definitely love our WordPress plugin users, but it’s not
   the only way to get started with the platform and begin collecting signups. The
   form builder in the constantcontact.com dashboard is still a very valid way to
   get something in place for the moment, as needed.

Viewing 1 replies (of 1 total)

The topic ‘Fatal Error on Plugin Install’ is closed to new replies.

 * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825)
 * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-on-plugin-install-2/#post-13420419)
 * Status: resolved