Title: Fatal Error website crashed
Last modified: August 22, 2016

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# Fatal Error website crashed

 *  Resolved [newedgemarketing](https://wordpress.org/support/users/newedgemarketing/)
 * (@newedgemarketing)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-website-crashed/)
 * My website went down for several hours yesterday due t a problem with the backupwordpress
   plugin. It’s been disabled but i obviously want to enable it again soon. Do you
   know whats caused this and how it can be rectified?
 * _Fatal error: Class ‘HM\BackUpWordPress\Service’ not found in….._
 * It appears that the problem is related with the fact that a application can not
   find basic part of code which is needed for the backupwordpress-pro-s3 plugin
   and it appears this plugin caused the problem. I have now disabled the plugin
   by changing its directory name from backupwordpress-pro-s3 to backupwordpress-
   pro-s31 and the site is working.
 * [https://wordpress.org/plugins/backupwordpress/](https://wordpress.org/plugins/backupwordpress/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Paul de Wouters](https://wordpress.org/support/users/pauldewouters/)
 * (@pauldewouters)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-website-crashed/#post-5822547)
 * newedgemarketing
 * Sorry about that. We can’t provide support for the Amazon S3 addon here but you
   can enable support via the plugin admin page and we’ll take it from there.
    Could
   you provide the version of the addon you have installed and the complete error
   message?
 * thanks

Viewing 1 replies (of 1 total)

The topic ‘Fatal Error website crashed’ is closed to new replies.

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## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)

 * 1 reply
 * 2 participants
 * Last reply from: [Paul de Wouters](https://wordpress.org/support/users/pauldewouters/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/fatal-error-website-crashed/#post-5822547)
 * Status: resolved