Title: fatal error when activating plugin
Last modified: October 21, 2019

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# fatal error when activating plugin

 *  Resolved [cessayr](https://wordpress.org/support/users/cessayr/)
 * (@cessayr)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-when-activating-plugin-57/)
 * Hi,
    this is the error message when I activate this plugin. It tells me before
   activation that it is compatible.
 * Fatal error: Uncaught SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn’t
   load from ‘[https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl&#8217](https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl&#8217);:
   failed to load external entity “[https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl&#8221](https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl&#8221);
   in /home/fellnas6/staging/3/wp-content/plugins/woo-dp-internetmarke/includes/
   connectors/soap/ProdWS.php:72 Stack trace: #0 /home/fellnas6/staging/3/wp-content/
   plugins/woo-dp-internetmarke/includes/connectors/soap/ProdWS.php(72): SoapClient-
   >SoapClient(‘[https://prodws&#8230](https://prodws&#8230);.’, Array) #1 /home/
   fellnas6/staging/3/wp-content/plugins/woo-dp-internetmarke/includes/Internetmarke.
   php(150): WCDPI\Connectors\SOAP\ProdWS->__construct(Object(WCDPI\Repositories\
   PartnerWpdb), Object(WCDPI\Repositories\ProductWpdb)) #2 /home/fellnas6/staging/
   3/wp-content/plugins/woo-dp-internetmarke/includes/Internetmarke.php(253): WCDPI\
   Internetmarke->initClasses() #3 /home/fellnas6/staging/3/wp-includes/class-wp-
   hook.php(286): WCDPI\Internetmarke->init(”) #4 /home/fellnas6/staging/3/wp-inclu
   in /home/fellnas6/staging/3/wp-content/plugins/woo-dp-internetmarke/includes/
   connectors/soap/ProdWS.php on line 72
 * Die Website hat technische Schwierigkeiten. Bitte prüfen Sie das E-Mail-Postfach
   des Website-Administrators, um dort weitere Anweisungen zu finden.
 * Please help!
    Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-when-activating-plugin-57%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Drazen Bebic](https://wordpress.org/support/users/drazenbebic/)
 * (@drazenbebic)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-when-activating-plugin-57/#post-12056341)
 * Hello [@cessayr](https://wordpress.org/support/users/cessayr/),
 * this means that the needed outgoing ports are being blocked by your webhost. 
   We suggest that you contact your hosting provider and ask him to unblock the 
   following ports:
 * [http://www.deutschepost.de](http://www.deutschepost.de)
    160.58.148.1 Port: 
   8443 Protocol TCP/UDP
 * internetmarke.deutschepost.de
    149.239.124.81 Port: 443 Protocol: TCP
 * prodws.deutschepost.de
    149.239.115.11 Port: 8443 Protocol: TCP/UDP
 * You can read more about this here:
 * [https://wordpress.org/support/topic/soap-error-when-trying-to-update-product-catalog/](https://wordpress.org/support/topic/soap-error-when-trying-to-update-product-catalog/)

Viewing 1 replies (of 1 total)

The topic ‘fatal error when activating plugin’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woo-dp-internetmarke_c48308.svg)
 * [WooCommerce Deutsche Post Internetmarke](https://wordpress.org/plugins/woo-dp-internetmarke/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-dp-internetmarke/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-dp-internetmarke/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-dp-internetmarke/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-dp-internetmarke/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-dp-internetmarke/reviews/)

## Tags

 * [cn22](https://wordpress.org/support/topic-tag/cn22/)
 * [deutsche post](https://wordpress.org/support/topic-tag/deutsche-post/)
 * [international](https://wordpress.org/support/topic-tag/international/)
 * [Kilotarif](https://wordpress.org/support/topic-tag/kilotarif/)
 * [warenpost](https://wordpress.org/support/topic-tag/warenpost/)
 * [zollinhaltserklärung](https://wordpress.org/support/topic-tag/zollinhaltserklarung/)

 * 1 reply
 * 2 participants
 * Last reply from: [Drazen Bebic](https://wordpress.org/support/users/drazenbebic/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-when-activating-plugin-57/#post-12056341)
 * Status: resolved