Title: Fatal error when doing payment
Last modified: March 16, 2021

---

# Fatal error when doing payment

 *  Resolved [acsnaterse](https://wordpress.org/support/users/acsnaterse/)
 * (@acsnaterse)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-when-doing-payment/)
 * When trying to pay a fatal error is thrown:
 * PHP Fatal error: Uncaught Error: Call to undefined method MultiSafepay\\WooCommerce\\
   Services\\CustomerService::get_the_user_ip() in /public_html/wp-content/plugins/
   multisafepay/src/Services/CustomerService.php:89
 * We’re running version 4.2.1, but when rolling back to 4.1.8 it just works as 
   expected.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [MultiSafepay](https://wordpress.org/support/users/multisafepayplugin/)
 * (@multisafepayplugin)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-when-doing-payment/#post-14191624)
 * Hello [@acsnaterse](https://wordpress.org/support/users/acsnaterse/)
 * We just released 4.2.2 version, which should fix your issue.
    Please, could you
   upgrade and let us know if this solved your reported issue.
 * Thanks.
 *  Thread Starter [acsnaterse](https://wordpress.org/support/users/acsnaterse/)
 * (@acsnaterse)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-when-doing-payment/#post-14194151)
 * Hi there,
 * Confirmed it works now with 4.2.2. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Fatal error when doing payment’ is closed to new replies.

 * ![](https://ps.w.org/multisafepay/assets/icon.svg?rev=2759172)
 * [MultiSafepay plugin for WooCommerce](https://wordpress.org/plugins/multisafepay/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/multisafepay/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/multisafepay/)
 * [Active Topics](https://wordpress.org/support/plugin/multisafepay/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/multisafepay/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/multisafepay/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [acsnaterse](https://wordpress.org/support/users/acsnaterse/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-when-doing-payment/#post-14194151)
 * Status: resolved