Title: Fatal error when setting template Last modified: March 31, 2021 --- # Fatal error when setting template * Resolved [Helen](https://wordpress.org/support/users/web09/) * (@web09) * [5 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-when-setting-template/) * Hello, We reinstalled the Giveplugin after a migration and now whenever I try to set the template (either the legacy form or the multi step donation form), wordpress shows the following fatal error: * > `Fatal error: Uncaught Error: Class name must be a valid object or a string > in /home/customer/www/xxx.com/public_html/wp-content/plugins/give/src/Form/ > Templates.php:112 Stack trace: #0 /home/customer/www/xxx.com/public_html/wp- > content/plugins/give/src/Form/Templates.php(98): Give\Form\Templates->getTemplateObject(”)# > 1 /home/customer/www/xxx.com/public_html/wp-content/plugins/give/src/Helpers/ > Form/Template.php(50): Give\Form\Templates->getTemplate(”) #2 /home/customer/ > www/xxx.com/public_html/wp-content/plugins/give/includes/admin/forms/class- > metabox-form-data.php(1109): Give\Helpers\Form\Template::saveOptions(9707, > Array) #3 /home/customer/www/xxx.com/public_html/wp-includes/class-wp-hook. > php(294): Give_MetaBox_Form_Data->save_form_template_settings(‘_give_form_temp…’,‘ > legacy’, 9707) #4 /home/customer/www/xxx.com/public_html/wp-includes/class- > wp-hook.php(316): WP_Hook->apply_filters(”, Array) #5 /home/customer/www/xxx. > com/public_html/wp-includes/plugin.php(484): WP_Hook->do_a in /home/customer/ > www/xxx.com/public_html/wp-content/plugins/give/src/Form/Templates.php on line > 112` * I tried troubleshooting the plugins and check for conflicts and it doesn’t seedm to come from there. I deactivated all plugins except the GivePlugin and it still gives the error. I tried updating the plugin to the newest version 2.10.1 and it’s the same, same error. I also tried deleting and reinstalling the plugin and it still gives the error. How can we solve this? * THank you! - This topic was modified 5 years, 2 months ago by [Helen](https://wordpress.org/support/users/web09/). Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [Rick Alday](https://wordpress.org/support/users/mrdaro/) * (@mrdaro) * [5 years, 2 months ago](https://wordpress.org/support/topic/fatal-error-when-setting-template/#post-14260831) * Hi [@web09](https://wordpress.org/support/users/web09/), * Here’s what you can do. Backup your site first. * 1) Deactivate all plugins except for GiveWP. 2) Go to Donations -> Settings - > Advanced, and enable Advanced Database Updates. 3) Go to Donations -> Tools- > Data, and run the database updates 4) Go to Donations -> Settings -> Advanced, and disable Advanced Database Updates. * Also, include your system information found in Donations -> Tools -> System Info. * This data gives us a general overview of your environment and can help us troubleshoot faster. * Thanks! * Thread Starter [Helen](https://wordpress.org/support/users/web09/) * (@web09) * [5 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-when-setting-template/#post-14263411) * Hi, Just followed the steps. The same Fatal error shows when setting the template. Here is the data info: * ``` ### WordPress Environment ### Home URL: https://arboreal.life Site URL: https://arboreal.life WP Version: 5.7 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en Permalink Structure: /%postname%/ Show on Front: page Page on Front: HOME (#14470) Page for Posts: Unset Table Prefix Length: xzhlb_ Table Prefix Length: 6 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval ### Server Environment ### Hosting Provider: DBH: 127.0.0.1, SRV: arboreal.life TLS Connection: Connection uses TLS 1.3 TLS Connection: Probably Okay Server Info: Apache PHP Version: 7.4.16 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 PHP Max Upload Size: 256 MB cURL Version: 7.66.0, OpenSSL/1.1.1k-fips SUHOSIN Installed: – MySQL Version: 5.7.32 Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ gzip: ✔ GD Graphics Library: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### GiveWP Configuration ### GiveWP Version: 2.10.1 GiveWP Cache: Enabled Database Updates: All DB Updates Completed. Database Updates: All Database Migrations Completed. Database Tables: ✔ xzhlb_give_donors✔ xzhlb_give_donormeta❌ xzhlb_give_comments❌ xzhlb_give_commentmeta❌ xzhlb_give_sessions❌ xzhlb_give_formmeta❌ xzhlb_give_sequential_ordering❌ xzhlb_give_donationmeta✔ xzhlb_give_revenue GiveWP Cache: Enabled GiveWP Cache: ✔New Donation✔Donation Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access Upgraded From: 2.10.1 Test Mode: Disabled Currency Code: EUR Currency Position: Before Decimal Separator: . Thousands Separator: , Success Page: https://arboreal.life/restore-thankyou/ Failure Page: https://arboreal.life/restauracion-error/ Donation History Page: https://arboreal.life/restoration-history/ GiveWP Forms Slug: /donations/ Enabled Payment Gateways: Stripe - Credit Card Default Payment Gateway: Stripe - Credit Card PayPal IPN Verification: Enabled PayPal IPN Notifications: N/A Donor Email Access: Enabled Stripe Webhook Notifications: 24 February, 2021 00:44 ### Active GiveWP Add-ons ### ### Other Active Plugins ### ### Inactive Plugins ### Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.19.69 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.6 Classic Editor: by WordPress Contributors – 1.6 Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.2.0 Duplicate Page: by mndpsingh287 – 4.4 Easy HTTPS (SSL) Redirection: by Tips and Tricks HQ – 1.9.1 Fast Velocity Minify: by Raul Peixoto – 3.1.4 Fonts Plugin | Google Fonts Typography: by Fonts Plugin – 2.5.6 Give - Stripe Gateway: by GiveWP – 2.2.14 Health Check & Troubleshooting: by The WordPress.org community – 1.4.5 Media Cleaner: by Jordy Meow – 6.1.6 Query Monitor: by John Blackbourn – 3.6.7 Rotating Tweets (Twitter widget & shortcode): by Martin Tod – 1.9.10 SG Optimizer: by SiteGround – 5.7.20 Smart Logo Showcase Lite: by AccessPress Themes – 1.1.7 Virtual Robots.txt: by Marios Alexandrou – 1.10 WebP Converter for Media: by Mateusz Gbiorczyk – 2.4.0 Widget Options: by Widget Options Team – 3.7.7 WooCommerce: by Automattic – 5.1.0 WooCommerce Gateways Country Limiter: by OnTheGoSystems – 1.4 WooCommerce Stripe Gateway: by WooCommerce – 5.0.0 WP-Optimize - Clean, Compress, Cache: by David Anderson, Ruhani Rabin, Team Updraft – 3.1.8 WP Coder: by Wow-Company – 2.5 WPForms Lite: by WPForms – 1.5.6 WPForms Multilingual: by OnTheGoSystems – 0.1.2 WPML CMS Nav: by OnTheGoSystems – 1.5.5 WPML Media: by OnTheGoSystems – 2.6.4 WPML Multilingual CMS: by OnTheGoSystems – 4.4.10 WPML Sticky Links: by OnTheGoSystems – 1.5.4 WPML String Translation: by OnTheGoSystems – 3.1.8 WPML Translation Management: by OnTheGoSystems – 2.10.6 WP Rollback: by Impress.org – 1.7.1 WP Super Cache: by Automattic – 1.7.2 ### Active MU Plugins ### Health Check Troubleshooting Mode: by – 1.7.2 ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: Yes Parent Theme Name: Flatsome Parent Theme Version: 3.13.3 Parent Theme Author URL: http://www.uxthemes.com/ ``` * Thank you * [Justin Freid](https://wordpress.org/support/users/justinfreid/) * (@justinfreid) * [5 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-when-setting-template/#post-14266469) * I think I have the same issue and opened a thread about it here: [https://wordpress.org/support/topic/select-form-template-when-saving-draft-or-publishing/](https://wordpress.org/support/topic/select-form-template-when-saving-draft-or-publishing/) * Thread Starter [Helen](https://wordpress.org/support/users/web09/) * (@web09) * [5 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-when-setting-template/#post-14267776) * Iopened the QueryMonitor plugin on the wordpress and it also showed the following error: * > Table ‘db9blpbmggpono.xzhlb_give_formmeta’ doesn’t exist * , not sure if it’s related. If so, can it be created? * Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * (@matheusfd) * [5 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-when-setting-template/#post-14328662) * Hello [@web09](https://wordpress.org/support/users/web09/), * In this case, something dropped this database table and you need to recreate it. What you can do is uninstall and reinstall the GiveWP plugin. * I’d recommend taking a backup of the site that you can confidently restore from. Here’s an article we wrote that explains more clearly how to do that: [https://givewp.com/backup-for-faster-troubleshooting/](https://givewp.com/backup-for-faster-troubleshooting/) * Please let us know if you have further questions on this or need any additional assistance! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Fatal error when setting template’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) ## Tags * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/) * [Give plugin](https://wordpress.org/support/topic-tag/give-plugin/) * [template](https://wordpress.org/support/topic-tag/template/) * 5 replies * 4 participants * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/fatal-error-when-setting-template/#post-14328662) * Status: resolved