Title: Fatal error without mail
Last modified: January 27, 2023

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# Fatal error without mail

 *  [zuzek](https://wordpress.org/support/users/zuzek/)
 * (@zuzek)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-without-mail/)
 * Hi,
   I updated the plugin THRIVE and got a **fatal error**. The problem is that
   the email with “what to do instructions” were to be sent is in a domain that **
   no longer exists**, and I **do not have access do myPHP or FTP.**
 * WordPress backup doesn’t help – I can’t restore the backup and I don”t know why.
   
   What to do? How to disable the plugin?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-error-without-mail%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-without-mail/#post-16413599)
 * > WordPress backup doesn’t help – I can’t restore the backup and I don”t know
   > why.
 * Well, that depends on what tool you used to create the backup, and how the tool
   handles the restoration.
 * You could simply ask your host to restore a backup of your site for you if your
   hosting comes with such a backup.
 * If you need to use a WordPress plugin to restore the backup yourself, then you’ll
   first need to have a functioning WordPress site — even if it’s a blank, freshly-
   installed site — to activate the plugin and do the restoration.
 * > How to disable the plugin?
 * The simplest way will be to rename or delete the plugin’s folder inside `/wp-
   content/plugins/`. This will effectively disable the plugin.
 * You’ll need (s)FTP, SSH, or the web-based File Manager in your hosting control
   panel (if any).
 * Alternatively, you can disable all plugins using your database management tool.
   Please see: [https://wordpress.org/documentation/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus](https://wordpress.org/documentation/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)
 * >  I do not have access do myPHP or FTP.
 * How is your site hosted that you don’t have access to basic FTP?
 * If you simply don’t have the FTP connection credentials, please get in touch 
   with your hosting provider and ask for your FTP connection details.
 *  Thread Starter [zuzek](https://wordpress.org/support/users/zuzek/)
 * (@zuzek)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-without-mail/#post-16413777)
 * I don’t have FTP access because it’s not my wordpress but client’s and he’s on
   holiday now and god knows when he’ll be back. And the site needs to come back
   ASAP.
 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-without-mail/#post-16414790)
 * If you’re unable to receive the notification email to use the recovery link, 
   you’ll absolutely need access to the hosting account to fix this.
 * There’s no way around that.
 * > The problem is that the email with “what to do instructions” were to be sent
   > is in a domain that no longer exists,
 * The email often contains a link you can click to put the site in “recovery mode”,
   which disables the plugin in question… allowing you to get in and fix the problem.
 * So, provided the server/site is able to send the emails to begin with (lots of
   servers aren’t configured to send email!)…
 * Then, if the domain is available and it’s not a TLD that costs an arm and a leg,
   you could spend the $10 or so to purchase the domain name again (if it’s available)
   and set up a catch-all to forward all incoming mails to your own email address.
   I don’t know if the “cost” of the site being down makes it worth the $10 to purchase
   the domain or not.
 * Yeah, I realize there are a lot of IFs here.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Fatal error without mail’ is closed to new replies.

## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)
 * [thrive](https://wordpress.org/support/topic-tag/thrive/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [George Appiah](https://wordpress.org/support/users/gappiah/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-error-without-mail/#post-16414790)
 * Status: not resolved

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