Title: Fatal errors Last modified: April 21, 2023 --- # Fatal errors * Resolved [mari125](https://wordpress.org/support/users/mari125/) * (@mari125) * [3 years, 1 month ago](https://wordpress.org/support/topic/fatal-errors-87/) * I’m getting fatal errors everywhere on my site since the last woocommerce update, customers have been complaining they haven’t been able to reset passwords or place orders. I tried having a reset password email sent, and it gave an error, then I tried resetting it from the admin and got this error: * **Fatal error**: Uncaught Error: Call to a member function date() on null in / home/customer/www/oxycise.com/public_html/wp-content/plugins/woocommerce/src/ Admin/API/Reports/Customers/DataStore.php:750 Stack trace: #0 /home/customer/ www/oxycise.com/public_html/wp-includes/class-wp-hook.php(310): Automattic\WooCommerce\ Admin\API\Reports\Customers\DataStore::update_registered_customer(2198) #1 /home/ customer/www/oxycise.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook- >apply_filters(NULL, Array) #2 /home/customer/www/oxycise.com/public_html/wp- includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/oxycise. com/public_html/wp-includes/user.php(2461): do_action(‘profile_update’, 2198, Object(WP_User), Array) #4 /home/customer/www/oxycise.com/public_html/wp-includes/ user.php(2582): wp_insert_user(Array) #5 /home/customer/www/oxycise.com/public_html/ wp-admin/includes/user.php(233): wp_update_user(Array) #6 /home/customer/www/ oxycise.com/public_html/wp-admin/user-edit.php(170): edit_user(2198) #7 {main} in **/home/customer/www/oxycise.com/public_html/wp-content/plugins/woocommerce/ src/Admin/API/Reports/Customers/DataStore.php** on line **750** * I’m having trouble with subscriptions renewals, they’re not processing: * A fatal error has occurred while processing a recent subscription payment with PayPal. Please [open a new ticket at WooCommerce Support](https://woocommerce.com/my-account/marketplace-ticket-form/) immediately to get this resolved. [Learn more »](https://docs.woocommerce.com/document/debug-subscriptions-paypal-ipn-issues/#section-1) * To resolve this as quickly as possible, please create a [temporary administrator account](https://docs.woocommerce.com/document/create-new-admin-account-wordpress/) with the user email [woologin@woocommerce.com](https://wordpress.org/support/topic/fatal-errors-87/woologin@woocommerce.com?output_format=md) and share the credentials with us via [QuickForget.com](https://quickforget.com/). Last recorded error:` Uncaught Error: Call to a member function date() on null in /home/customer/www/oxycise.com/public_html/wp-content/plugins/woocommerce/ src/Admin/API/Reports/Customers/DataStore.php:750 Stack trace: #0 /home/customer/ www/oxycise.com/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/ Customers/DataStore.php(800): Automattic\WooCommerce\Admin\API\Reports\Customers\ DataStore::update_registered_customer(8693) #1 /home/customer/www/oxycise.com/ public_html/wp-includes/class-wp-hook.php(310): Automattic\WooCommerce\Admin\ API\Reports\Customers\DataStore::update_registered_customer_via_last_active(' 400958', 8693, 'wc_last_active') #2 /home/customer/www/oxycise.com/public_html/ wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #3 /home/ customer/www/oxycise.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action( Array) #4 /home/customer/www/oxycise.com/public_html/wp-includes/meta.php(334): do_action('updated_user_me...', '400958', 8693, 'wc_last_active', '1682035200')# 5 /home/c` * I tried to deactivate the woocommerce plugin as suggested in another post and also got a fatal error and then couldn’t even access anything in my admin section and just visiting my homepage [http://www.oxycise.com](http://www.oxycise.com) started showing this error: * **Fatal error**: Uncaught Error: Call to undefined function is_product_category() in /home/customer/www/oxycise.com/public_html/wp-content/plugins/rearrange-woocommerce- products/rearrange-woocommerce-products.php:302 Stack trace: #0 /home/customer/ www/oxycise.com/public_html/wp-includes/class-wp-hook.php(308): ReWooProducts- >sort_products_by_category(Object(WP_Query)) #1 /home/customer/www/oxycise.com/ public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/oxycise.com/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #3 /home/customer/www/oxycise.com/public_html/wp-includes/ class-wp-query.php(1870): do_action_ref_array(‘pre_get_posts’, Array) #4 /home/ customer/www/oxycise.com/public_html/wp-includes/class-wp-query.php(3787): WP_Query- >get_posts() #5 /home/customer/www/oxycise.com/public_html/wp-includes/post.php( 2417): WP_Query->query(Array) #6 /home/customer/www/oxycise.com/public_html/wp- content/themes/HighendWP/includes/shortcodes.php(5266): get_posts(‘post in **/ home/customer/www/oxycise.com/public_html/wp-content/plugins/rearrange-woocommerce- products/rearrange-woocommerce-products.php** on line **302** * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-errors-87%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Thread Starter [mari125](https://wordpress.org/support/users/mari125/) * (@mari125) * [3 years, 1 month ago](https://wordpress.org/support/topic/fatal-errors-87/#post-16676826) * Updating to say I did try disabling my theme and using the Storefront theme and I still have the same issues. Checkout also won’t work, just sits there with the spinning wheel icon. Thank you in advance for any help! * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 1 month ago](https://wordpress.org/support/topic/fatal-errors-87/#post-16679800) * Hello [@mari125](https://wordpress.org/support/users/mari125/), * > I’m having trouble with subscriptions renewals, they’re not processing: * If you’re using Stripe, then this bug was already reported, and a fix will be pushed in the next release. [You can find the Pull Request here](https://github.com/woocommerce/woocommerce-gateway-stripe/pull/2597). If you’re using another payment extension available on WooCommerce.com, then open a ticket about this from [WooCommerce.com > MY profile > Support](https://woocommerce.com/my-account/create-a-ticket/). * Make sure to select the correct extension you need assistance with from the contact support page. As for the password reset error, [then this also was reported here](https://github.com/woocommerce/woocommerce/issues/35752) so hopefully both bugs will be fixed soon.The final error is not originating from WooCommerce, I can see it’s from a plugin named “product rearrange for WooCommerce”. I suggest you disable it for now or contact the plugin author for further assistance. Please let us know if I misunderstood your request! Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Fatal errors’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 2 replies * 2 participants * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/) * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/fatal-errors-87/#post-16679800) * Status: resolved