Title: Fatal Parse Error
Last modified: August 6, 2018

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# Fatal Parse Error

 *  Resolved [frandhikayuan](https://wordpress.org/support/users/frandhikayuan/)
 * (@frandhikayuan)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/)
 * Hi. I recently updated this plugin to the newest version. But, rather than having
   a completely working plugin, I got a broken plugin and it broke the whole website.
   No matter what I click on the dashboard, this error defaces everything:
 * **Parse error: syntax error, unexpected ‘)’, expecting :: (T_PAAMAYIM_NEKUDOTAYIM)
   in /home/hmpstkunpar/public_html/wp-content/plugins/siteorigin-panels/siteorigin-
   panels.php on line 70**
 * As I don’t have easy access to the server (I don’t even get the FTP setups and
   thing, it’s an institution website), what could I do? I need the problem solved
   ASAP.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffatal-parse-error-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/)
 * (@misplon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10564445)
 * Hi [@frandhikayuan](https://wordpress.org/support/users/frandhikayuan/)
 * Thanks for reaching out. We’re reviewing the error now and will reply shortly.
   Apologies for the hassle.
 *  Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/)
 * (@misplon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10564455)
 * Assuming no access to FTP or Hosting File Manager, the quickest fix would be 
   to contact your hosts and request that they upgrade your PHP version to any version
   of PHP 7.
 *  Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/)
 * (@misplon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10564513)
 * Hi [@frandhikayuan](https://wordpress.org/support/users/frandhikayuan/)
 * Sincere apologies for the problem. The error you’re seeing is due your server
   running an old version of PHP, perhaps PHP 5.2. WordPress recommends PHP 7. Several
   months of work has gone into this update but unfortunately, PHP testing only 
   went down to PHP 5.6. That’s completely on us, we take full responsibility and
   apologise.
 * If you no longer have access to the WordPress admin then there are really only
   two ways to resolve that I can think of:
 * 1. If you have FTP or Hosting File Manager access, go to /wp-content/plugins/
   and delete the siteorigin-panels folder.
    2. Go to Plugins > Add New and re-install
   Page Builder in WordPress. We’ve rolled back the stable tag so you’ll be downloading
   the previous version.
 * OR
 * Contact your hosts or use cPanel or similar access and increase your PHP version
   to anything in version 7.
 * Are you able to reach out to the party/department that handles your hosting?
 *  Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/)
 * (@misplon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10565147)
 * I’m logging off for the night. Alex will be online shortly. Please, let us know
   if any questions arise and we’ll assist ASAP.
 *  Thread Starter [frandhikayuan](https://wordpress.org/support/users/frandhikayuan/)
 * (@frandhikayuan)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10565235)
 * Hi, thanks for the reply. Sorry for my late reply, it was midnight when the problem
   started.
 * As I don’t have full control of the server (ftp settings and such), I’ll contact
   the server administrator and delete the plugin folder, or ask them to at least
   update the php version. However, that takes time and I can’t post updates to 
   my problem immediately.
 * But, thanks for the reply. I’ll try to do what have been directed.
 *  Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/)
 * (@misplon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10565242)
 * Really sorry for the hassle. Deleting the plugin folder labeled `siteorigin-panels`
   and located in `/wp-content/plugins` would be the quickest way for the admin 
   to resolve. You could then reinstall version `2.7.3` from `Plugins > Add New`.
 * Updating the PHP version to 7+ would be helpful for your site in the medium to
   long-term. Thanks for the, let us know how it goes and as questions arise.
 *  Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/)
 * (@misplon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10575174)
 * Hi [@frandhikayuan](https://wordpress.org/support/users/frandhikayuan/), just
   checking in, I take it your server admin hasn’t been able to assist yet?
 *  Thread Starter [frandhikayuan](https://wordpress.org/support/users/frandhikayuan/)
 * (@frandhikayuan)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10575739)
 * hi. unfortunately I only could reach the admin on next Monday/Tuesday, so should
   I give you updates, it would be on that day.
 * but, I can see that deleting the plugin would be the most easiest and feasible
   process, and nothing should go wrong with that, and that you gave the proper 
   procedure to delete the plugin. so, you could consider this problem solved.
 *  Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/)
 * (@misplon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10575965)
 * Thanks for the update and understanding, really sorry about this. The issue is
   resolved so once Page Builder has been reinstalled, all will be normal. All the
   best.
 *  Plugin Support [Andrew Misplon](https://wordpress.org/support/users/misplon/)
 * (@misplon)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10593086)
 * Hi [@frandhikayuan](https://wordpress.org/support/users/frandhikayuan/)
 * Really glad to see your site is back up and running. If any questions arise in
   the future, please let us know.
 * All the best.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Fatal Parse Error’ is closed to new replies.

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## Tags

 * [fatal error](https://wordpress.org/support/topic-tag/fatal-error/)
 * [typo](https://wordpress.org/support/topic-tag/typo/)

 * 10 replies
 * 2 participants
 * Last reply from: [Andrew Misplon](https://wordpress.org/support/users/misplon/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/fatal-parse-error-3/#post-10593086)
 * Status: resolved