Fatal Website Error

  • Resolved dentonb

    (@dentonb)


    3 years, 8 months ago

    Hi, My website is unavailable with the following error upon visiting it.

    I believe I am posting this in the right place, please let me know if not.

    Can anyone provide me any information or help?

    Thank you.

    Fatal error: Uncaught Error: Class ‘WPMailSMTP\Core’ not found in /homepages/42/d853016390/htdocs/app853016416/wp-content/plugins/wp-mail-smtp/wp-mail-smtp.php:58 Stack trace: #0 /homepages/42/d853016390/htdocs/app853016416/wp-content/plugins/wp-mail-smtp/wp-mail-smtp.php(64): wp_mail_smtp() #1 /homepages/42/d853016390/htdocs/app853016416/wp-content/plugins/wp-mail-smtp/wp_mail_smtp.php(314): require_once(‘/homepages/42/d…’) #2 /homepages/42/d853016390/htdocs/app853016416/wp-settings.php(428): include_once(‘/homepages/42/d…’) #3 /homepages/42/d853016390/htdocs/app853016416/wp-config.php(101): require_once(‘/homepages/42/d…’) #4 /homepages/42/d853016390/htdocs/app853016416/wp-load.php(50): require_once(‘/homepages/42/d…’) #5 /homepages/42/d853016390/htdocs/app853016416/wp-blog-header.php(13): require_once(‘/homepages/42/d…’) #6 /homepages/42/d853016390/htdocs/app853016416/index.php(17): require(‘/homepages/42/d…’) #7 {main} thrown in /homepages/42/d853016390/htdocs/app853016416/wp-content/plugins/wp-mail-smtp/wp-mail-smtp.php on line 58

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Gregor Capuder

    (@capuderg)

    3 years, 8 months ago

    Hi @dentonb,

    it looks like the plugin installation or update was not completed correctly on your WP site.

    The class mentioned WPMailSMTP\Core is definitely present in our plugin zip file, so something must have gone wrong while installing or updating our plugin.

    I would advise you to re-install our plugin. If you can’t access your WP Admin dashboard, to log in and access the Plugins section (to re-install our plugin), then you will have to FTP into your web hosting server and delete the wp-mail-smtp plugin folder. Once you do that, you will be able to log into your WP site and make a fresh installation of our plugin.

    That should resolve this issue.

    Take care!

    Thread Starter dentonb

    (@dentonb)

    3 years, 8 months ago

    Thanks Gregor sorted!

    Plugin Author Gregor Capuder

    (@capuderg)

    3 years, 8 months ago

    Hi @dentonb,

    I’m glad your issue was resolved.

    Have a nice day!

Viewing 3 replies - 1 through 3 (of 3 total)

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