Title: Fatel error
Last modified: September 14, 2023

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# Fatel error

 *  Resolved [sagejohn](https://wordpress.org/support/users/sagejohn/)
 * (@sagejohn)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/fatel-error-18/)
 * Hi got a fatel error for import and export for my staging site and live site.
 * I could only export small batches of orders and not all at once and the the process
   keeps stoping by the final part.
 * 2023-09-14T09:34:37+00:00 CRITICAL Uncaught Error: Call to a member function 
   get_error_message() on null in /usr/www/users/cartrc/1692880573808/wp-content/
   plugins/order-import-export-for-woocommerce/admin/modules/order/import/import.
   php:1556 Stack trace: #0 /usr/www/users/cartrc/1692880573808/wp-content/plugins/
   order-import-export-for-woocommerce/admin/modules/order/import/import.php(525):
   Wt_Import_Export_For_Woo_Basic_Order_Import->wt_parse_id_field(Array, Array) #
   1 /usr/www/users/cartrc/1692880573808/wp-content/plugins/order-import-export-
   for-woocommerce/admin/modules/order/import/import.php(77): Wt_Import_Export_For_Woo_Basic_Order_Import-
   >parse_data(Array) #2 /usr/www/users/cartrc/1692880573808/wp-content/plugins/
   order-import-export-for-woocommerce/admin/modules/order/order.php(158): Wt_Import_Export_For_Woo_Basic_Order_Import-
   >prepare_data_to_import(Array, Array, 0, false) #3 /usr/www/users/cartrc/1692880573808/
   wp-includes/class-wp-hook.php(292): Wt_Import_Export_For_Woo_Basic_Order->importer_do_import(
   Array, ‘order’, ‘import’, Array, Array, ‘new’, 0, false) #4 /usr/www/users/cartrc/
   1692880573808/wp-includes/plugin.php(212): WP_Hook->apply_filters(Array, Array)#
   5 /usr/www/users/cartrc/1692880573808/wp-content/plugins/order-import-export-
   for-woocommerce/admin/modules/import/import.php(1009): apply_filters(‘wt_iew_importer…’,
   Array, ‘order’, ‘import’, Array, Array, ‘new’, 0, false) #6 /usr/www/users/cartrc/
   1692880573808/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/
   import/classes/class-import-ajax.php(446): Wt_Import_Export_For_Woo_Basic_Import-
   >process_action(Array, ‘import’, ‘order’, ‘temp_order_1694…’, 1, 0) #7 /usr/www/
   users/cartrc/1692880573808/wp-content/plugins/order-import-export-for-woocommerce/
   admin/modules/import/import.php(1148): Wt_Import_Export_For_Woo_Basic_Import_Ajax-
   >import(Array) #8 /usr/www/users/cartrc/1692880573808/wp-includes/class-wp-hook.
   php(292): Wt_Import_Export_For_Woo_Basic_Import->ajax_main(”) #9 /usr/www/users/
   cartrc/1692880573808/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(”,
   Array) #10 /usr/www/users/cartrc/1692880573808/wp-includes/plugin.php(484): WP_Hook-
   >do_action(Array) #11 /usr/www/users/cartrc/1692880573808/wp-admin/admin-ajax.
   php(187): do_action(‘wp_ajax_iew_imp…’) #12 {main} thrown in /usr/www/users/cartrc/
   1692880573808/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/
   order/import/import.php on line 1556

Viewing 1 replies (of 1 total)

 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/fatel-error-18/#post-17061344)
 * Hi [@sagejohn](https://wordpress.org/support/users/sagejohn/),
 * Thanks for reaching out.
 * We’ve checked the issue on our test sites, and we are unable to replicate it.
   Would it be possible for you to share the import CSV file so that we can try 
   importing and check? You may please remove sensitive contents from the file and
   share it [via support](https://www.webtoffee.com/contact/).

Viewing 1 replies (of 1 total)

The topic ‘Fatel error’ is closed to new replies.

 * ![](https://ps.w.org/order-import-export-for-woocommerce/assets/icon-256x256.
   gif?rev=3133964)
 * [Order Export & Order Import for WooCommerce](https://wordpress.org/plugins/order-import-export-for-woocommerce/)
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 * [Support Threads](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/order-import-export-for-woocommerce/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/fatel-error-18/#post-17061344)
 * Status: resolved