Title: FB for WooCommerce Connecting Issue
Last modified: October 13, 2021

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# FB for WooCommerce Connecting Issue

 *  Resolved [moabmedia](https://wordpress.org/support/users/moabmedia/)
 * (@moabmedia)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/)
 * Hey,
 * FB for WooCommerce won’t connect with WooCommerce.
    Everythings working through
   the installation, but when i’m klicking “Finish”, WooCommerce tells me “Something
   went wrong when connecting to facebook! Please try again.”
 * Kind regards
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffb-for-woocommerce-connecting-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Thread Starter [moabmedia](https://wordpress.org/support/users/moabmedia/)
 * (@moabmedia)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-14965107)
 * Log:
 * 09-15-2021 @ 08:50:08 – Unable to detect valid feed configuration: No catalog
   ID
 *  Thread Starter [moabmedia](https://wordpress.org/support/users/moabmedia/)
 * (@moabmedia)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-14965115)
 * wc_facebook_external_business_id = islamc-613ef40a1655f
 *  [ngocducqtk32](https://wordpress.org/support/users/ngocducqtk32/)
 * (@ngocducqtk32)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-14966811)
 * Same error. I got error: “Something went wrong when connecting to facebook!
    
   Please try again.”
 * WEbsite: [EcoNow Shop](https://econow.shop)
 *  [seanpmc69](https://wordpress.org/support/users/seanpmc69/)
 * (@seanpmc69)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-14974842)
 * I’m having the same issue. The “fixes” I’m finding aren’t helping. What I think
   is the problem is that the Pixel embedded in the site is not the correct one 
   FB is looking for, so the error kicks out. What I “think” the solution is is 
   to manually replace the Pixel ID across the site as changing it within the Settings
   of the Facebook for Woo plugin is not working. Instructions that say that’s easily
   done date back to 2020 and the current version has no option for that. I’m about
   to embark on a lovely “Find and replace” and manually put in the Pixel ID I THINK
   FB is seeking vs the one that is in there now.
 *  [Chris M. – a11n](https://wordpress.org/support/users/csmcneill/)
 * (@csmcneill)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-14974948)
 * Howdy [@moabmedia](https://wordpress.org/support/users/moabmedia/), [@ngocducqtk32](https://wordpress.org/support/users/ngocducqtk32/),
   and [@seanpmc69](https://wordpress.org/support/users/seanpmc69/),
 * One of the most common reasons for this error is when two-factor authentication(
   2FA) is not enabled on the Facebook account. When connecting a Facebook Page 
   or account to a third-party application, like WooCommerce, 2FA is required by
   Facebook.com.
 * Y’all can find more information about this requirement at the following link:
 * [https://www.facebook.com/help/148233965247823/](https://www.facebook.com/help/148233965247823/)
 * Additionally, having non-Latin characters in the `wc_facebook_external_business_id`
   can also cause this error. I see that [@moabmedia](https://wordpress.org/support/users/moabmedia/)’
   s ID does not appear to be affected by this, but this is worth looking into for
   anyone else who may have 2FA enabled and is still experiencing this issue.
 * More information about the `wc_facebook_external_business_id` and how it can 
   impact this error can be found at the following link:
 * [https://docs.woocommerce.com/document/facebook-for-woocommerce/troubleshooting-connection-errors/#something-went-wrong-when-connecting-to-facebook-cause-nonlatin-based-characters](https://docs.woocommerce.com/document/facebook-for-woocommerce/troubleshooting-connection-errors/#something-went-wrong-when-connecting-to-facebook-cause-nonlatin-based-characters)
 * I hope this helps!
 *  [seanpmc69](https://wordpress.org/support/users/seanpmc69/)
 * (@seanpmc69)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-14975115)
 * 2FA is on for myself, has been so don’t think that’s it. I just tried re-connecting
   to the older Pixel and still get the “Something went wrong” error. Frustrating
   stuff!
    -  This reply was modified 4 years, 6 months ago by [seanpmc69](https://wordpress.org/support/users/seanpmc69/).
 *  [seanpmc69](https://wordpress.org/support/users/seanpmc69/)
 * (@seanpmc69)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-14975316)
 * Thanks [@csmcneill](https://wordpress.org/support/users/csmcneill/)
 * It was those gal dang non-latin characters, had to crack open the DB and fix 
   it there as it wasn’t fixing in the options.php page.
 *  [nathvi V. a11n](https://wordpress.org/support/users/nathvi/)
 * (@nathvi)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-14990111)
 * Glad to know everything is working now [@seanpmc69](https://wordpress.org/support/users/seanpmc69/)!
 * If the problem still persists [@moabmedia](https://wordpress.org/support/users/moabmedia/)
   and [@ngocducqtk32](https://wordpress.org/support/users/ngocducqtk32/) please
   feel free to open a new post so we can troubleshoot this further.
 *  Thread Starter [moabmedia](https://wordpress.org/support/users/moabmedia/)
 * (@moabmedia)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-15008364)
 * [@nathvi](https://wordpress.org/support/users/nathvi/) the problem still exists.
 * 2fa is active and i’m trying to re-connect many times.
 *  [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * (@chrism245)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-15016352)
 * Hi [@moabmedia](https://wordpress.org/support/users/moabmedia/)!
 * Can you try again the next steps?
 * 1 .Surf to [https://<your-site>/wp-admin/options.php](https://<your-site>/wp-admin/options.php).
   
   2. Search for wc_facebook_external_business_id. 3. Update field to include only
   supported characters and save (best practice: store-name-dfsdc3lck9k6q ← 13-digit
   random string) 4. Go back to WooCommerce > Facebook and click “Get Started” again.
 * Please keep in mind that the ‘wc_facebook_external_business_id’ WordPress option**
   cannot be blank or contain non-Latin characters**.`
 * Let us know how it goes!

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘FB for WooCommerce Connecting Issue’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
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 * 10 replies
 * 6 participants
 * Last reply from: [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/fb-for-woocommerce-connecting-issue/#post-15016352)
 * Status: resolved