Title: Features Information
Last modified: January 30, 2019

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# Features Information

 *  Resolved [minzpie](https://wordpress.org/support/users/minzpie/)
 * (@minzpie)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/features-information/)
 * hello
 * I haven’t bought the Awesome Support yet because I would like to know if it has
   the following features:
 * 1. Can the client answer directly to the E-Mails or does he have to log in?
    
   2. If someone creates a ticket, will I get an email notification? 3. Can I assign
   tickets to agents? 4. Can I backup and restore my data? 5. Can I adjust the rights
   of users/agents? readonly and stuff like that?
 * A simple yes/no is sufficient 🙂
 * Thank you that you will take those 2 min to answer me.
    Best regards Marco Leder

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [minzpie](https://wordpress.org/support/users/minzpie/)
 * (@minzpie)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/features-information/#post-11148658)
 * Oh yeah, I mean the Standard Version by the way 🙂
 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/features-information/#post-11151290)
 * Hello Marco,
 * I’ll answer your questions here:
    1. The client can answer tickets directly by
   email without having to log in if you have installed the “email support” add-
   on. 2. If someone creates a ticket you will get a notification 3. You can assign
   agents to tickets 4. You can backup and restore your data by making a backup 
   of your WordPress database. More information is here: [https://codex.wordpress.org/Backing_Up_Your_Database](https://codex.wordpress.org/Backing_Up_Your_Database)
   5. Yes, you may adjust the user rights and here is a table of the default permissions:
   [https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/](https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/)(
   You will need a plug-in to edit your user permissions such as [https://wordpress.org/plugins/ultimate-member/](https://wordpress.org/plugins/ultimate-member/))
 * Hope that helps you. Please let me know if you have more questions. I’ll mark
   this thread as resolved for others who may be looking for the answer.
 *  Thread Starter [minzpie](https://wordpress.org/support/users/minzpie/)
 * (@minzpie)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/features-information/#post-11151831)
 * That’s great, thank you for your information!
 * Best regards and have a wonderful day 🙂
 * Marco

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Features Information’ is closed to new replies.

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## Tags

 * [functions](https://wordpress.org/support/topic-tag/functions/)

 * 3 replies
 * 2 participants
 * Last reply from: [minzpie](https://wordpress.org/support/users/minzpie/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/features-information/#post-11151831)
 * Status: resolved