Title: FedEx Basic rates not populating
Last modified: August 13, 2019

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# FedEx Basic rates not populating

 *  [southpawsteve](https://wordpress.org/support/users/southpawsteve/)
 * (@southpawsteve)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/fedex-basic-rates-not-populating/)
 * I have tried all of the suggestions that I’ve found in different forums for this
   plugin but I still can’t get mine to work. I’ve checked my credentials, all my
   products have weights and dimensions. Here’s my code that I find in debug mode.
   Could someone please help? Thank you.
 * FedEx ADDRESS VALIDATION REQUEST:
    Array ( [WebAuthenticationDetail] => Array([
   UserCredential] => Array ( [Key] => ********** [Password] => ********* )
 *  )
 *  [ClientDetail] => Array
    ( [AccountNumber] => ****** [MeterNumber] => ******)
 *  [TransactionDetail] => Array
    ( [CustomerTransactionId] => *** Address Validation
   Request v2 from WooCommerce *** )
 *  [Version] => Array
    ( [ServiceId] => aval [Major] => 2 [Intermediate] => 0 [
   Minor] => 0 )
 *  [RequestTimestamp] => 2019-08-13T20:16:08+00:00
    [Options] => Array ( [CheckResidentialStatus]
   => 1 [MaximumNumberOfMatches] => 1 [StreetAccuracy] => LOOSE [DirectionalAccuracy]
   => LOOSE [CompanyNameAccuracy] => LOOSE [ConvertToUpperCase] => 1 [RecognizeAlternateCityNames]
   => 1 [ReturnParsedElements] => 1 )
 *  [AddressesToValidate] => Array
    ( [0] => Array ( [AddressId] => WTC [Address]
   => Array ( [StreetLines] => Array ( [0] => 8303 Victory Trail [1] => )
 *  [PostalCode] => 37027
    [City] => Brentwood [StateOrProvinceCode] => TN [CountryCode]
   => US )
 *  )
 *  )
 * )
    FedEx ADDRESS VALIDATION RESPONSE: stdClass Object ( [HighestSeverity] => 
   ERROR [Notifications] => stdClass Object ( [Severity] => ERROR [Source] => prof[
   Code] => 1000 [Message] => Authentication Failed )
 *  [TransactionDetail] => stdClass Object
    ( [CustomerTransactionId] => *** Address
   Validation Request v2 from WooCommerce *** )
 *  [Version] => stdClass Object
    ( [ServiceId] => aval [Major] => 2 [Intermediate]
   => 0 [Minor] => 0 )
 * )
    Business Address FedEx REQUEST: Array ( [WebAuthenticationDetail] => Array([
   UserCredential] => Array ( [Key] => ********* [Password] => ******* )
 *  )
 *  [ClientDetail] => Array
    ( [AccountNumber] => ******** [MeterNumber] => *******)
 *  [TransactionDetail] => Array
    ( [CustomerTransactionId] => *** WooCommerce Rate
   Request *** )
 *  [Version] => Array
    ( [ServiceId] => crs [Major] => 22 [Intermediate] => 0 [
   Minor] => 0 )
 *  [RequestedShipment] => Array
    ( [PreferredCurrency] => USD [DropoffType] => 
   REGULAR_PICKUP [ShipTimestamp] => 2019-08-14T00:00:00+00:00 [PackagingType] =
   > YOUR_PACKAGING [Shipper] => Array ( [Address] => Array ( [PostalCode] => 99362[
   CountryCode] => US )
 *  )
 *  [ShippingChargesPayment] => Array
    ( [PaymentType] => SENDER [Payor] => Array([
   ResponsibleParty] => Array ( [AccountNumber] => ******* [CountryCode] => US )
 *  )
 *  )
 *  [RateRequestTypes] => LIST
    [Recipient] => Array ( [Address] => Array ( [Residential]
   => [PostalCode] => 37027 [City] => BRENTWOOD [StateOrProvinceCode] => TN [CountryCode]
   => US )
 *  )
 *  [RequestedPackageLineItems] => Array
    ( [0] => Array ( [SequenceNumber] => 1[
   GroupNumber] => 1 [GroupPackageCount] => 2 [Weight] => Array ( [Value] => 4 [
   Units] => LB )
 *  [Dimensions] => Array
    ( [Length] => 15 [Width] => 4 [Height] => 4 [Units] =
   > IN )
 *  )
 *  )
 *  [PackageCount] => 2
    )
 * )
    FedEx RESPONSE: stdClass Object ( [HighestSeverity] => ERROR [Notifications]
   => stdClass Object ( [Severity] => ERROR [Source] => prof [Code] => 1000 [Message]
   => Authentication Failed )
 *  [TransactionDetail] => stdClass Object
    ( [CustomerTransactionId] => *** WooCommerce
   Rate Request *** )
 *  [Version] => stdClass Object
    ( [ServiceId] => crs [Major] => 22 [Intermediate]
   => 0 [Minor] => 0 )
 * )
    FEDEX debug mode is on – to hide these messages, turn debug mode off in the
   settings. FedEx ADDRESS VALIDATION REQUEST: Reveal Array ( [WebAuthenticationDetail]
   => Array ( [UserCredential] => Array ( [Key] => ******* [Password] => ********)
 *  )
 *  [ClientDetail] => Array
    ( [AccountNumber] => ******* [MeterNumber] => ********)
 *  [TransactionDetail] => Array
    ( [CustomerTransactionId] => *** Address Validation
   Request v2 from WooCommerce *** )
 *  [Version] => Array
    ( [ServiceId] => aval [Major] => 2 [Intermediate] => 0 [
   Minor] => 0 )
 *  [RequestTimestamp] => 2019-08-13T20:17:52+00:00
    [Options] => Array ( [CheckResidentialStatus]
   => 1 [MaximumNumberOfMatches] => 1 [StreetAccuracy] => LOOSE [DirectionalAccuracy]
   => LOOSE [CompanyNameAccuracy] => LOOSE [ConvertToUpperCase] => 1 [RecognizeAlternateCityNames]
   => 1 [ReturnParsedElements] => 1 )
 *  [AddressesToValidate] => Array
    ( [0] => Array ( [AddressId] => WTC [Address]
   => Array ( [StreetLines] => Array ( [0] => 136 Leonard St. [1] => )
 *  [PostalCode] => 99362
    [City] => Walla Walla [StateOrProvinceCode] => WA [CountryCode]
   => US )
 *  )
 *  )
 * )
    FedEx ADDRESS VALIDATION RESPONSE: Reveal stdClass Object ( [HighestSeverity]
   => ERROR [Notifications] => stdClass Object ( [Severity] => ERROR [Source] =>
   prof [Code] => 1000 [Message] => Authentication Failed )
 *  [TransactionDetail] => stdClass Object
    ( [CustomerTransactionId] => *** Address
   Validation Request v2 from WooCommerce *** )
 *  [Version] => stdClass Object
    ( [ServiceId] => aval [Major] => 2 [Intermediate]
   => 0 [Minor] => 0 )
 * )
    Business Address FedEx REQUEST: Reveal Array ( [WebAuthenticationDetail] =
   > Array ( [UserCredential] => Array ( [Key] => ******* [Password] => *********)
 *  )
 *  [ClientDetail] => Array
    ( [AccountNumber] => ******** [MeterNumber] => *******)
 *  [TransactionDetail] => Array
    ( [CustomerTransactionId] => *** WooCommerce Rate
   Request *** )
 *  [Version] => Array
    ( [ServiceId] => crs [Major] => 22 [Intermediate] => 0 [
   Minor] => 0 )
 *  [RequestedShipment] => Array
    ( [PreferredCurrency] => USD [DropoffType] => 
   REGULAR_PICKUP [ShipTimestamp] => 2019-08-14T00:00:00+00:00 [PackagingType] =
   > YOUR_PACKAGING [Shipper] => Array ( [Address] => Array ( [PostalCode] => 99362[
   CountryCode] => US )
 *  )
 *  [ShippingChargesPayment] => Array
    ( [PaymentType] => SENDER [Payor] => Array([
   ResponsibleParty] => Array ( [AccountNumber] => ******* [CountryCode] => US )
 *  )
 *  )
 *  [RateRequestTypes] => LIST
    [Recipient] => Array ( [Address] => Array ( [Residential]
   => [PostalCode] => 99362 [City] => WALLA WALLA [StateOrProvinceCode] => WA [CountryCode]
   => US )
 *  )
 *  [RequestedPackageLineItems] => Array
    ( [0] => Array ( [SequenceNumber] => 1[
   GroupNumber] => 1 [GroupPackageCount] => 2 [Weight] => Array ( [Value] => 4 [
   Units] => LB )
 *  [Dimensions] => Array
    ( [Length] => 15 [Width] => 4 [Height] => 4 [Units] =
   > IN )
 *  )
 *  )
 *  [PackageCount] => 2
    )
 * )
    FedEx RESPONSE: Reveal stdClass Object ( [HighestSeverity] => ERROR [Notifications]
   => stdClass Object ( [Severity] => ERROR [Source] => prof [Code] => 1000 [Message]
   => Authentication Failed )
 *  [TransactionDetail] => stdClass Object
    ( [CustomerTransactionId] => *** WooCommerce
   Rate Request *** )
 *  [Version] => stdClass Object
    ( [ServiceId] => crs [Major] => 22 [Intermediate]
   => 0 [Minor] => 0 )
 * )
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffedex-basic-rates-not-populating%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

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 * 0 replies
 * 1 participant
 * Last reply from: [southpawsteve](https://wordpress.org/support/users/southpawsteve/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/fedex-basic-rates-not-populating/)
 * Status: not resolved