Feeds randomly stop working.

  • Resolved dnlslv

    (@dnlslv)


    3 years, 9 months ago

    Hello,

    We use Product Feed PRO for 4 different marketplaces, each with a unique feed.

    For some time now we have been getting problems with our feeds updating, getting stuck when updating, and generating empty XML files. This has lead to the marketplaces we use to threaten blocking us from using their platform so we need to fix this ASAP.

    Possible solutions we have tried that didn’t help:
    – All the possible solutions on your FAQ page;
    – Disabling and Enabling the Plugin;
    – Excluding the feed’s links from being cached;
    – Recreated all the feeds from scratch;

    Wordpress Website Diagnostic:

    ### wp-core ###

    version: 6.0.1
    site_language: pt_PT
    user_language: pt_PT
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 1
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 215
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/customer/www/vinhedo.pt/public_html
    wordpress_size: 8,81 GB (9454297898 bytes)
    uploads_path: /home/customer/www/vinhedo.pt/public_html/wp-content/uploads
    uploads_size: 2,00 GB (2142477472 bytes)
    themes_path: /home/customer/www/vinhedo.pt/public_html/wp-content/themes
    themes_size: 33,66 MB (35298026 bytes)
    plugins_path: /home/customer/www/vinhedo.pt/public_html/wp-content/plugins
    plugins_size: 360,17 MB (377663266 bytes)
    database_size: 385,25 MB (403963904 bytes)
    total_size: 11,56 GB (12413700566 bytes)

    ### wp-dropins (3) ###

    advanced-cache.php: true
    db.php: true
    object-cache.php: true

    ### wp-active-theme ###

    name: Stockie-child (stockie-child)
    version: 1.0.0
    author: Colabrio
    author_website: http://colabr.io/
    parent_theme: Stockie (stockie)
    theme_features: core-block-patterns, widgets, widgets-block-editor, post-thumbnails, automatic-feed-links, title-tag, woocommerce, menus, html5, post-formats, wp-block-styles, align-wide, editor-color-palette, editor-font-sizes, responsive-embeds, editor-style, editor-styles, custom-header, infinite-scroll, jetpack-responsive-videos
    theme_path: /home/customer/www/vinhedo.pt/public_html/wp-content/themes/stockie-child
    auto_update: Desactivado

    ### wp-parent-theme ###

    name: Stockie (stockie)
    version: 1.3.6
    author: Colabrio
    author_website: http://clbthemes.com/
    theme_path: /home/customer/www/vinhedo.pt/public_html/wp-content/themes/stockie
    auto_update: Desactivado

    ### wp-mu-plugins (1) ###

    Perfmatters MU: version: 1.9.4, author: forgemedia

    ### wp-plugins-active (78) ###

    Advanced Custom Fields Multilingual: version: 1.10.3, author: OnTheGoSystems, Actualizações automáticas desactivadas
    Advanced Custom Fields PRO: version: 5.9.4, author: Elliot Condon (latest version: 5.12.3), Actualizações automáticas activadas
    Advanced iFrame: version: 2022.5, author: Michael Dempfle, Actualizações automáticas desactivadas
    Advanced iFrame custom folder: version: 1.0, author: Michael Dempfle, Actualizações automáticas desactivadas
    Advanced Order Export For WooCommerce: version: 3.3.2, author: AlgolPlus, Actualizações automáticas desactivadas
    Age Gate: version: 2.21.0, author: Phil Baker, Actualizações automáticas desactivadas
    Auto Coupons for WooCommerce: version: 2.1.18, author: Richard Lerma Design & Development, Actualizações automáticas desactivadas
    Caddy – Smart Side Cart for WooCommerce: version: 1.9.3, author: Tribe Interactive, Actualizações automáticas desactivadas
    Category Order and Taxonomy Terms Order: version: 1.7.1, author: Nsp-Code, Actualizações automáticas desactivadas
    Checkout Field Editor for WooCommerce: version: 3.0.9, author: ThemeHigh, Actualizações automáticas activadas
    Cloudflare: version: 4.11.0, author: Cloudflare, Inc., Actualizações automáticas desactivadas
    Contact Form 7: version: 5.6.2, author: Takayuki Miyoshi, Actualizações automáticas desactivadas
    Cookie Notice & Compliance for GDPR / CCPA: version: 2.3.1, author: Hu-manity.co (latest version: 2.4.0), Actualizações automáticas desactivadas
    Custom Post Type UI: version: 1.12.1, author: WebDevStudios, Actualizações automáticas desactivadas
    Disable Gutenberg: version: 2.7, author: Jeff Starr, Actualizações automáticas desactivadas
    Duplicate Page: version: 4.4.9, author: mndpsingh287, Actualizações automáticas desactivadas
    Dynamic Pricing & Discounts Lite: version: 1.5.1, author: RedefiningTheWeb, Actualizações automáticas desactivadas
    Enable jQuery Migrate Helper: version: 1.3.0, author: The WordPress Team, Actualizações automáticas desactivadas
    Enable Media Replace: version: 3.6.3, author: ShortPixel, Actualizações automáticas desactivadas
    Envato Market: version: 2.0.7, author: Envato, Actualizações automáticas desactivadas
    Eupago for WooCommerce: version: 2.1.0.1, author: WebAtual, Actualizações automáticas desactivadas
    Facebook for WooCommerce: version: 2.6.21, author: Facebook, Actualizações automáticas desactivadas
    Flexible Shipping: version: 4.13.3, author: Octolize, Actualizações automáticas desactivadas
    Flexible Shipping PRO: version: 1.12.5, author: WP Desk, Actualizações automáticas activadas
    GTM4WP: version: 1.16.1, author: Thomas Geiger, Actualizações automáticas desactivadas
    Kadence WooCommerce Email Designer: version: 1.5.2, author: Kadence WP, Actualizações automáticas desactivadas
    Mailchimp for WooCommerce: version: 2.7.2, author: Mailchimp, Actualizações automáticas desactivadas
    MailChimp for WordPress Multilingual: version: 0.0.3, author: OnTheGoSystems, Actualizações automáticas desactivadas
    Mobile Assistant Connector: version: 2.2.4, author: eMagicOne, Actualizações automáticas desactivadas
    Nextend Social Login: version: 3.1.5, author: Nextendweb, Actualizações automáticas desactivadas
    Nextend Social Login Pro Addon: version: 3.1.5, author: Nextendweb, Actualizações automáticas desactivadas
    Open Graph and Twitter Card Tags: version: 3.2.0, author: PT Woo Plugins (by Webdados), Actualizações automáticas desactivadas
    Order Attachments for WooCommerce: version: 1.1, author: SL Design, Actualizações automáticas desactivadas
    Orders Tracking for WooCommerce: version: 1.2.0, author: VillaTheme, Actualizações automáticas desactivadas
    Perfmatters: version: 1.9.4, author: forgemedia, Actualizações automáticas desactivadas
    PixelYourSite: version: 9.1.1, author: PixelYourSite (latest version: 9.2.0), Actualizações automáticas desactivadas
    Popup Builder: version: 4.1.13, author: Sygnoos, Actualizações automáticas desactivadas
    Portugal States (Distritos) for WooCommerce: version: 3.1.0, author: PT Woo Plugins (by Webdados), Actualizações automáticas desactivadas
    Post Types Order: version: 1.9.9.1, author: Nsp Code, Actualizações automáticas desactivadas
    Price By Country: version: 1.0.2, author: HighAddons, Actualizações automáticas desactivadas
    Product Feed PRO for WooCommerce: version: 11.8.4, author: AdTribes.io, Actualizações automáticas desactivadas
    Product Filter for WooCommerce: version: 8.0.2, author: XforWooCommerce, Actualizações automáticas desactivadas
    Product Import Export for WooCommerce: version: 2.2.3, author: WebToffee, Actualizações automáticas desactivadas
    Product XML Feeds for WooCommerce: version: 2.5.3, author: WPWhale, Actualizações automáticas desactivadas
    Query Monitor: version: 3.9.0, author: John Blackbourn, Actualizações automáticas desactivadas
    Rank Math SEO: version: 1.0.96, author: Rank Math, Actualizações automáticas activadas
    Regenerate Thumbnails Advanced: version: 2.4.0, author: ShortPixel, Actualizações automáticas desactivadas
    Site Kit by Google: version: 1.81.0, author: Google, Actualizações automáticas desactivadas
    Stockie Extra: version: 1.0.7, author: Colabrio, Actualizações automáticas desactivadas
    Support Me: author: (undefined), version: 1.0.6, Actualizações automáticas desactivadas
    SVG Support: version: 2.4.2, author: Benbodhi, Actualizações automáticas desactivadas
    Trustpilot-reviews: version: 2.5.914, author: Trustpilot, Actualizações automáticas desactivadas
    User Role Editor: version: 4.63, author: Vladimir Garagulya, Actualizações automáticas desactivadas
    W3 Total Cache: version: 2.2.4, author: BoldGrid, Actualizações automáticas desactivadas
    Wisedat for WooCommerce: version: 1.0.0, author: Wisedat, Actualizações automáticas desactivadas
    WooCommerce: version: 6.8.0, author: Automattic (latest version: 6.8.2), Actualizações automáticas desactivadas
    WooCommerce Google Analytics Integration: version: 1.5.13, author: WooCommerce, Actualizações automáticas desactivadas
    WooCommerce Multilingual & Multicurrency: version: 5.0.2, author: OnTheGoSystems, Actualizações automáticas desactivadas
    WooCommerce PayPal Payments: version: 1.9.2, author: WooCommerce, Actualizações automáticas desactivadas
    WooCommerce Price Based on Country (Basic): version: 2.2.4, author: Oscar Gare, Actualizações automáticas desactivadas
    WooCommerce Shipping & Tax: version: 1.26.3, author: WooCommerce, Actualizações automáticas desactivadas
    WooCommerce Stripe Gateway: version: 6.5.1, author: WooCommerce (latest version: 6.6.0), Actualizações automáticas desactivadas
    Woo Custom Taxonomies Coupons: version: 2.1, author: Roman Bondarenko, Actualizações automáticas desactivadas
    Woo Discount Rules: version: 2.4.4, author: Flycart, Actualizações automáticas desactivadas
    WP-Optimize – Clean, Compress, Cache: version: 3.2.6, author: David Anderson, Ruhani Rabin, Team Updraft (latest version: 3.2.7), Actualizações automáticas desactivadas
    WPBakery Page Builder: version: 6.9.0, author: Michael M – WPBakery.com, Actualizações automáticas desactivadas
    WP Crontrol: version: 1.14.0, author: John Blackbourn & crontributors, Actualizações automáticas desactivadas
    WP Downgrade | Specific Core Version: version: 1.2.5, author: Reisetiger, Actualizações automáticas desactivadas
    WPForms Lite: version: 1.7.5.5, author: WPForms (latest version: 1.7.6), Actualizações automáticas desactivadas
    WP Mail Logging: version: 1.10.4, author: Wysija, Actualizações automáticas desactivadas
    WP Mail SMTP: version: 3.5.2, author: WPForms, Actualizações automáticas desactivadas
    WPML Media: version: 2.7.0, author: OnTheGoSystems, Actualizações automáticas desactivadas
    WPML Multilingual CMS: version: 4.5.8, author: OnTheGoSystems, Actualizações automáticas desactivadas
    WPML String Translation: version: 3.2.1, author: OnTheGoSystems, Actualizações automáticas desactivadas
    WP Rollback: version: 1.7.1, author: Impress.org, Actualizações automáticas desactivadas
    YITH WooCommerce Product Bundles Premium: version: 1.4.1, author: YITH, Actualizações automáticas activadas
    YITH WooCommerce Product Slider Carousel Premium: version: 1.0.40, author: YITH, Actualizações automáticas activadas
    YITH WooCommerce Subscription: version: 2.13.0, author: YITH, Actualizações automáticas desactivadas

    ### wp-plugins-inactive (2) ###

    Product Feed Manager for WooCommerce: version: 7.2.18, author: RexTheme, Actualizações automáticas desactivadas
    WooCommerce Subscriptions: version: 3.0.4, author: WooCommerce, Actualizações automáticas desactivadas

    ### wp-media ###

    image_editor: WP_Image_Editor_GD
    imagick_module_version: Não disponível
    imagemagick_version: Não disponível
    imagick_version: Não disponível
    file_uploads: File uploads is turned off
    post_max_size: 256M
    upload_max_filesize: 256M
    max_effective_size: 256 MB
    max_file_uploads: 20
    gd_version: 2.2.5
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.27

    ### wp-server ###

    server_architecture: Linux 3.12.18-clouder0 x86_64
    httpd_software: Apache
    php_version: 7.4.30 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 3000
    time_limit: 600
    memory_limit: 512M
    max_input_time: 120
    upload_max_filesize: 256M
    php_post_max_size: 256M
    curl_version: 7.66.0 OpenSSL/1.1.1q-fips
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 5.7.38-41-log
    client_version: mysqlnd 7.4.30
    max_allowed_packet: 33554432
    max_connections: 500

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/customer/www/vinhedo.pt/public_html/wp-content
    WP_PLUGIN_DIR: /home/customer/www/vinhedo.pt/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 256M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: false
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Indefinido
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    0: Writable

    ### redux-framework ###

    version: 4.3.9
    installation: in_plugin
    data directory: /home/customer/www/vinhedo.pt/public_html/wp-content/plugins/wp-mail-logging/lib/vendor/redux-framework/redux-core/
    browser:
    Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.5112.102 Safari/537.36 Edg/104.0.1293.63
    Browser: Chrome
    Version: 104.0.5112.102
    Platform: Windows

    ### redux-instance-wpml_settings ###

    opt_name: wpml_settings
    global_variable: wpml_settings
    dev_mode: false
    ajax_save: true
    page_slug: wpml_plugin_settings
    page_permissions: manage_options
    menu_type: hidden
    page_parent: wpml_plugin_log
    compiler: true
    output: true
    output_tag: true
    templates_path: undefined
    extensions:
    Customizer: 4.0.0
    Import Export: 4.0.0
    Metaboxes: 4.0.0
    Options Object: 4.0.0
    Search: 3.4.5
    Shortcodes: 4.3.5

    ### google-site-kit ###

    version: 1.81.0
    php_version: 7.4.30
    wp_version: 6.0.1
    reference_url: https://www.vinhedo.pt
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    verification_status: verified-non-site-kit
    connected_user_count: 2
    active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights, tagmanager
    recoverable_modules: none
    required_scopes:
    openid: ✅
    https://www.googleapis.com/auth/userinfo.profile: ✅
    https://www.googleapis.com/auth/userinfo.email: ✅
    https://www.googleapis.com/auth/siteverification: ✅
    https://www.googleapis.com/auth/webmasters: ✅
    https://www.googleapis.com/auth/analytics.readonly: ✅
    https://www.googleapis.com/auth/tagmanager.readonly: ✅
    capabilities:
    googlesitekit_authenticate: ✅
    googlesitekit_setup: ✅
    googlesitekit_view_posts_insights: ✅
    googlesitekit_view_dashboard: ✅
    googlesitekit_manage_options: ✅
    googlesitekit_view_splash: ✅
    googlesitekit_view_authenticated_dashboard: ✅
    googlesitekit_view_wp_dashboard_widget: ✅
    googlesitekit_view_admin_bar_menu: ✅
    enabled_features:
    adsenseSetupV2: ✅
    dashboardSharing: ⭕
    ga4ActivationBanner: ⭕
    ideaHubModule: ⭕
    twgModule: ⭕
    userInput: ⭕
    zeroDataStates: ✅
    search_console_property: https://www.vinhedo.pt/
    analytics_account_id: 1914•••••
    analytics_property_id: UA-1914•••••••
    analytics_profile_id: 2387•••••
    analytics_use_snippet: yes
    analytics_4_property_id: none
    analytics_4_web_data_stream_id: none
    analytics_4_measurement_id: none
    analytics_4_use_snippet: yes
    tagmanager_account_id: 6003••••••
    tagmanager_container_id: GTM-53H••••
    tagmanager_amp_container_id: none
    tagmanager_use_snippet: yes

    ### wp_mail_smtp ###

    version: 3.5.2
    license_key_type: lite
    debug: No debug notices found.

    ### wpforms ###

    version: 1.7.5.5
    lite: Mai 25, 2022 @ 10:26am
    upload_dir: Writable
    db_tables: kqk_wpforms_tasks_meta
    total_forms: 1
    total_submissions: 30

    `

    Thank you in advance.

Viewing 11 replies - 1 through 11 (of 11 total)
  • supportadtribes

    (@supportadtribes)

    3 years, 9 months ago

    Hi,

    Thanks for using our plugin and reaching out to us.

    You basically mention two issues:

    • Feeds stop working
    • Feeds are empty

    I am seeing you are using Redux caching. It is known to cause issues with our plugin and showing very persistent in causing the feeds not to update, unfortunately there is no way of solving this.

    When your feeds turn out to be empty this is usually being caused by a configuration reason. We have listed all of the possible configuration reasons in this blog post: https://adtribes.io/help-i-have-none-or-less-products-in-my-product-feed-than-expected/

    Could you go through the reasons mentioned and see which one(s) could be causing the feed to be empty?

    Thread Starter dnlslv

    (@dnlslv)

    3 years, 9 months ago

    Could you please help me in figuring out where to disable Redux caching? I’ve looked through my host’s dashboard and I found nothing. Is it through a plugin?
    I’ve looked online and there’s no references on where to disable Redux Caching.
    Meanwhile I will try the other mentioned reasons.

    Thread Starter dnlslv

    (@dnlslv)

    3 years, 9 months ago

    I believe Redux has been disabled since it was being used by a plugin that I have since deactivated. Can you please check?

    supportadtribes

    (@supportadtribes)

    3 years, 9 months ago

    data directory: /home/customer/www/vinhedo.pt/public_html/wp-content/plugins/wp-mail-logging/lib/vendor/redux-framework/redux-core

    The above shows it is most likely part of a plugin.

    Thread Starter dnlslv

    (@dnlslv)

    3 years, 9 months ago

    I have disabled the plugin that was using Redux. I believe Redux is not being used anymore on the website.

    • This reply was modified 3 years, 9 months ago by dnlslv.
    supportadtribes

    (@supportadtribes)

    3 years, 9 months ago

    Hi,

    The WordPress Website Diagnostics you pasted yesterday still shows some Redux stuff? Is that what you fully disabled now?

    Can you share with us the plugin debug.log URL? This is how you can retrieve the debug.log URL: https://adtribes.io/send-your-debug-log-to-support/

    Thread Starter dnlslv

    (@dnlslv)

    3 years, 9 months ago

    No, the Website Diagnostics no longer shows any Redux entries.
    Here is the debug.log URL: https://www.vinhedo.pt/wp-content/uploads/woo-product-feed-pro/logs/debug.log

    Thank you.

    • This reply was modified 3 years, 9 months ago by dnlslv.
    supportadtribes

    (@supportadtribes)

    3 years, 9 months ago

    Alright, when you now manually refresh the active product feeds that are empty, do they get populated with products again?

    Thread Starter dnlslv

    (@dnlslv)

    3 years, 9 months ago

    It took a few tries but the one feed that was empty is now populated again.

    Thread Starter dnlslv

    (@dnlslv)

    3 years, 9 months ago

    After checking, some feeds keep getting stuck when updating or just appear empty.

    Thread Starter dnlslv

    (@dnlslv)

    3 years, 9 months ago

    After a few more tries, manually refreshing, they were all populated. It is very inconsistent.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Feeds randomly stop working.’ is closed to new replies.