Title: Fetch/Sync not working
Last modified: December 3, 2025

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# Fetch/Sync not working

 *  Resolved [johnnyt476](https://wordpress.org/support/users/johnnyt476/)
 * (@johnnyt476)
 * [5 months, 3 weeks ago](https://wordpress.org/support/topic/fetch-sync-not-working/)
 * I’m using ReviewKit to display my Trustpilot rating (and it’s great for that!).
   
   I’ve had a couple of extra reviews and I want to update the element on my website
   to show the additional count and increased stars.However, when I click ‘Fetch’
   or ‘Sync’ in the plugin settings, it still only pulls my previous number of reviews
   and stars, like it’s cached or something.

Viewing 1 replies (of 1 total)

 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [4 months ago](https://wordpress.org/support/topic/fetch-sync-not-working/#post-18796033)
 * [@gutensuite](https://wordpress.org/support/users/gutensuite/)
 * While I know you have the best of intentions, it’s forum policy that you not 
   ask users for admin or server access. Users on the forums aren’t your customers,
   they’re your open source collaborators, and requesting that kind of access can
   put you and them at high risk.
 * If they are paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the Health Check plugin and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their phpinfo(); output.
    - Walk the user through enabling WP_DEBUG and how to log that output to a file
      and how to share that file.
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site visitors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
 * When you help users here and in public, you also help the next person with the
   same problem. They’ll be able to read the debugging and solution and educate 
   themselves. That’s how we get the next generation of developers.

Viewing 1 replies (of 1 total)

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 * 4 replies
 * 4 participants
 * Last reply from: [Support Moderator](https://wordpress.org/support/users/moderator/)
 * Last activity: [4 months ago](https://wordpress.org/support/topic/fetch-sync-not-working/#post-18796033)
 * Status: resolved