Title: Fetch token
Last modified: August 8, 2020

---

# Fetch token

 *  Resolved [gillesken](https://wordpress.org/support/users/gillesken/)
 * (@gillesken)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/fetch-token/)
 * Hello,
 * when i click on fetch token, this code shows up: `Error in FetchToken(): FetchTokenResponseType
   Object
    ( [Timestamp:protected] => 2020-08-08T12:40:38.708Z [Ack:protected] =
   > Failure [Errors:protected] => Array ( [0] => ErrorType Object ( [ShortMessage:
   protected] => De eindgebruiker heeft de inlogprocedure voor verificatie en autorisatie
   niet voltooid. [LongMessage:protected] => De eindgebruiker heeft de inlogprocedure
   voor verificatie en autorisatie niet voltooid. [ErrorCode:protected] => 21916017[
   SeverityCode:protected] => Error [ErrorClassification:protected] => RequestError)
 *  )
 *  [Version:protected] => 1163
    [Build:protected] => E1163_CORE_APISIGNIN_19151597_R1)
   General SettingsAccountsCategories` I followed the steps to connect it with my
   account, but nothing happens.
 * Thanks!
 * Best regards

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [WP Lab Support](https://wordpress.org/support/users/wp-lab-support/)
 * (@wp-lab-support)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/fetch-token/#post-13231717)
 * Hello [@gillesken](https://wordpress.org/support/users/gillesken/).
 * Thanks for contacting us.
 * If you have tried to fetch a new token and that is the error you are getting,
   then I would recommend you remove your authorization for WP-Lister in the third
   party app authorizations section within your eBay account directly on eBay.
 * Then go ahead and fetch another token from WP-Lister and that should fix this.
 * Kind regards,
    John
 *  [ntcsrls](https://wordpress.org/support/users/ntcsrls/)
 * (@ntcsrls)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/fetch-token/#post-13561034)
 * Hello I have the same problem, I already removed token from ebay, and tried to
   fetch again, but still get this error.
 *     ```
       Error in FetchToken(): EbatNs_ResponseError Object
       (
           [Ack:protected] => Failure
           [Errors:protected] => Array
               (
                   [0] => ErrorType Object
                       (
                           [ShortMessage:protected] => 
                           [LongMessage:protected] => 
                           [ErrorCode:protected] => 90002
                           [UserDisplayHint:protected] => 
                           [SeverityCode:protected] => Error
                           [ErrorParameters:protected] => 
                           [ErrorClassification:protected] => SystemError
                       )
   
                   [1] => ErrorType Object
                       (
                           [ShortMessage:protected] => 
                           [LongMessage:protected] => Il codice temporaneo dell'autorizzazione è scaduto; l'utente deve generare un nuovo codice temporaneo per questa applicazione.
                           [ErrorCode:protected] => 932
                           [UserDisplayHint:protected] => 
                           [SeverityCode:protected] => Error
                           [ErrorParameters:protected] => 
                           [ErrorClassification:protected] => SystemError
                       )
   
               )
   
       )
       ```
   
 *  [ntcsrls](https://wordpress.org/support/users/ntcsrls/)
 * (@ntcsrls)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/fetch-token/#post-13561183)
 * forgot to tell that if I add the account as a “new account” the token fetch works
 * but doing so, I lose all items sync.
 * So, why it works as new account, but not working for update it with new token?
 *  Plugin Support [WP Lab Support](https://wordpress.org/support/users/wp-lab-support/)
 * (@wp-lab-support)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/fetch-token/#post-13562085)
 * Hey [@ntcsrls](https://wordpress.org/support/users/ntcsrls/)
 * Sorry to hear about this issue.​​
 * We have heard of some users having this problem lately and our developers believe
   it is a temporary issue on eBay’s end currently.
 * Can you first try what usually works for other users:
 * We have to force eBay to generate a brand new token for you. To do that, you 
   will first need to remove your existing third party authorization for WP-Lister
   on eBay, then renew the token again from WP-Lister.
 * To remove WP-Lister from your account, log in to your eBay account then go to
   Account Settings > Site Preferences > Third-party Authorizations. After revoking
   access to WP-Lister, go back to your WP-Lister account page then follow the on-
   screen instructions to refresh your token.
 * If that does not work, please open a new ticket [here](https://www.wplab.com/request-support/)
   with our support and include a link to this forum.
 * Kind regards​​,
    John

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Fetch token’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [WP Lab Support](https://wordpress.org/support/users/wp-lab-support/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/fetch-token/#post-13562085)
 * Status: resolved