Title: Fetching Problem Last modified: August 31, 2016 --- # Fetching Problem * Resolved [Vlad.C](https://wordpress.org/support/users/vladc-1/) * (@vladc-1) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/) * I’ve got 18 products on my website, which appear in the Product Feed Manager, but when fetching the product feed from my Google Merchant Account it only fetches 6 of them every time. Why is that? * [https://wordpress.org/plugins/wp-product-feed-manager/](https://wordpress.org/plugins/wp-product-feed-manager/) Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/fetching-problem/page/2/?output_format=md) [→](https://wordpress.org/support/topic/fetching-problem/page/2/?output_format=md) * Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/) * (@aukejomm) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201670) * Hi Vlad, * I am not really sure what you mean. Do you mean that in the google Merchant center only 6 products are shown? * What message do you get from Google? * Thread Starter [Vlad.C](https://wordpress.org/support/users/vladc-1/) * (@vladc-1) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201675) * Hello, * Yes, Google Merchant Center only fetches 6 products out of the 18 I’ve got on my website. * After fetching the products it says: 6 / 6 successful and also has a message about an XML formatting error: “Our system encountered an error when processing your data feed.” on line nr. 5 column nr. 5,142. * Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/) * (@aukejomm) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201676) * Thanks Vlad, * Could you share the url of the feed so i can investigate the error. * Thread Starter [Vlad.C](https://wordpress.org/support/users/vladc-1/) * (@vladc-1) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201678) * [https://www.fanschest.com/wp-content/plugins/wp-product-feed-manager-support/feeds/google-merchant.xml](https://www.fanschest.com/wp-content/plugins/wp-product-feed-manager-support/feeds/google-merchant.xml) * Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/) * (@aukejomm) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201745) * Vlad, * What version of the plugin are you using? At the end of the feed there is an empty product. We are not able to reproduce that. * Could you check if there is not an empty product in your product list. Please do remove that product from woocommerce. * [happening](https://wordpress.org/support/users/happening/) * (@happening) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201752) * hi, * problem is a ampersand in the title of a product. I just had the same problem and resolved it by changing the title in woocommerce to & amp; * maybe you can add htmlspecialchars() to this field before making xml? * Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/) * (@aukejomm) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201785) * Thanks Happening for the heads up. The title sits within the CDATA tag and in other cases accepts the ampersand. * But we certainly should Encode the ampersand sign as well as the < and > signs. I will have a look in to it and see where we are not doing this. * Vlad, I still like to hear what version of the plugin you are using. It seems the version is not the latest. Make sure you update to the latest version * Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/) * (@aukejomm) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201787) * Vlad, * Check the “Black Titanium Gold & Silver Cross Rings” product. Remove the & sign replace it with “and” * This should resolve the issue. * We will make sure that in the next version we encode & caracters what should solve the issue. * Thread Starter [Vlad.C](https://wordpress.org/support/users/vladc-1/) * (@vladc-1) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201837) * I’m using the latest version, 0.8.0. I will try changing that and come back to you. * Thread Starter [Vlad.C](https://wordpress.org/support/users/vladc-1/) * (@vladc-1) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201841) * I created a new feed and now Google Merchant sees all the products. * But a new issue just arose. * Most of my products (16 out of 18) are on sale price, so in Product Feed Manager, for the price variable I chose “sale_price”. This way, Google Merchant only gives an error for the last 2 items, which don’t have a sale price. * Is there an option in the plugin to select the “regular_price” of the item if“ sale_price” is not present? * Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/) * (@aukejomm) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201869) * Yes, thats where the power of the plugin comes in. * Check this video about the use of the if statements we can use. * Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/) * (@aukejomm) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201870) * [this movie about the conditional logic.](https://youtu.be/cEP_pT1ttms) * Thread Starter [Vlad.C](https://wordpress.org/support/users/vladc-1/) * (@vladc-1) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201893) * That is absolutely fantastic, mate! * Thanks for that. * Thread Starter [Vlad.C](https://wordpress.org/support/users/vladc-1/) * (@vladc-1) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201896) * Hei Auke, * I did exactly as shown in your video, but the prices Google Merchant shows are the regular prices. * Why is that? * Plugin Author [AukeJomm](https://wordpress.org/support/users/aukejomm/) * (@aukejomm) * [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/#post-7201912) * Hi Vlad, sorry that it did not worked! [Try this setup:](http://i68.tinypic.com/2dpch4.png) * Sale_price if sale_price is not empty. Or price for all other products. * Let me know! Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/fetching-problem/page/2/?output_format=md) [→](https://wordpress.org/support/topic/fetching-problem/page/2/?output_format=md) The topic ‘Fetching Problem’ is closed to new replies. * ![](https://ps.w.org/wp-product-feed-manager/assets/icon-256x256.png?rev=3208464) * [WPMR Google Feed Manager for WooCommerce – Sell on Google Merchant Center & Shopping](https://wordpress.org/plugins/wp-product-feed-manager/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-product-feed-manager/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-product-feed-manager/) * [Active Topics](https://wordpress.org/support/plugin/wp-product-feed-manager/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-product-feed-manager/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-product-feed-manager/reviews/) * 19 replies * 3 participants * Last reply from: [AukeJomm](https://wordpress.org/support/users/aukejomm/) * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/fetching-problem/page/2/#post-7201972) * Status: resolved