Ok did some more tesing, it seems as though the field cannot contain an HTML field. Once you add the HTML field the group field misbehaves. It also doesn’t seem to like fields that been duplicated.
Hi @hurri500
I hope you are doing well today.
We do not have such a report and I was not able to replicate this on my lab site. In my field group, I’m able to add more than 14 fields (different ones) and there is no issue on the front side.
Also, there is no issue with the HTML field there. Can you check on the front end are there any errors in the browser console?
Would you also please run a conflict test? Please deactivate all plugins except Forminator one and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019, and see if it works.
Before this test, we recommend full site backup or running this test on the staging site.
If that will not give any positive results, please export your form, upload it to Google Drive, and share a link in your next reply. Also please share a screenshot that you see on your side so that we can be on the same page.
Kind Regards,
Kris
Hi @hurri500
We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!
Kind Regards,
Kris
Sorry about the delay in getting back to you, and thank you for your feedback. Another issue I’m getting with the form is that once you fill in the entire form, I receive an error saying “An error occurred while processing the form. Please try again.” Note: I have 15 forms on this website and only 2 are giving me these weird issues. Is it possible to have too much info on a form?
I decided to export the form I was having issues with and import it onto a staging site I am using to further troubleshoot the form.
Upon importing the form, I noticed that I received the same error as I did on the other site. I then created a whole new form from scratch and noticed that as soon as I started adding the group fields and saved, some of the fields that were in the group jumped to the top of the page and the rest stayed behind..?? I have no idea what’s going on here but it’s highly frustrating and I need to get this form done ASAP!
Please can someone assist with this urgently?
I have now had another customer also receive the same error message “An error occurred while processing the form. Please try again.” on their simple contact form?? he has also been receiving a tonne of spam emails as well! What is going on with Forminator lately??
Just a follow up on this please…?
I have Forminator installed on another website now and the contact form isn’t sending any mails to the admin email address. I’ve checked all my settings and they’re all correct?? Sender email is correct and made sure the admin email is correct and nothing gets sent. It stores the email in the submissions but nothing on my email logs on the server side??
HI @hurri500,
It appears we didn’t get any notifications regarding your response, and hence we missed this thread, sorry about that.
However, it appears you are facing multiple issues and the current issue is different from the initial query raised in this thread. Could you please open a new thread based on the different issues noticed, so that we can assist further?
Trying to troubleshoot multiple issues in one ticket can cause miscommunication. I hope you understand.
URL to open a new thread:
https://ww.wp.xz.cn/support/plugin/forminator/#new-topic-0
Kin Regards,
Nithin
