Title: fields missing Last modified: April 12, 2018 --- # fields missing * Resolved [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [8 years, 2 months ago](https://wordpress.org/support/topic/fields-missing-2/) * Hi, I have some custom fields on my checkout form. Your plugin was exporting these fine, but now it’s not picking up any of the data. I have all the fields ticked in the settings, and the titles exist in the excel spreadsheet, but there is no data. Can you help? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffields-missing-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 2 months ago](https://wordpress.org/support/topic/fields-missing-2/#post-10175238) * hi * Could you remind what plugin do you use to add custom fields? * thanks, Alex * Thread Starter [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [8 years, 2 months ago](https://wordpress.org/support/topic/fields-missing-2/#post-10175296) * Hi, I’m using WooCommerce Checkout Field Editor Pro by Themehigh * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 2 months ago](https://wordpress.org/support/topic/fields-missing-2/#post-10176614) * this free version [https://wordpress.org/plugins/woo-checkout-field-editor-pro/](https://wordpress.org/plugins/woo-checkout-field-editor-pro/)? * Thread Starter [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [8 years, 2 months ago](https://wordpress.org/support/topic/fields-missing-2/#post-10176831) * yes that’s the one * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 2 months ago](https://wordpress.org/support/topic/fields-missing-2/#post-10179163) * hello * so you added necessary fields , everything worked and suddenly stopped ? * what fields do you export ? field type? text or select? * could you visit >Woocommerce>Checkout form and make the screenshot ? * thanks, Alex * Thread Starter [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [8 years, 2 months ago](https://wordpress.org/support/topic/fields-missing-2/#post-10179174) * Hi, they are various. Here are some screenshots * [http://www.elitecommandosurvival.com/wp-content/uploads/2018/04/Screen-Shot-2018-04-13-at-18.57.40.png](http://www.elitecommandosurvival.com/wp-content/uploads/2018/04/Screen-Shot-2018-04-13-at-18.57.40.png) * [http://www.elitecommandosurvival.com/wp-content/uploads/2018/04/Screen-Shot-2018-04-13-at-18.57.27.png](http://www.elitecommandosurvival.com/wp-content/uploads/2018/04/Screen-Shot-2018-04-13-at-18.57.27.png) * [http://www.elitecommandosurvival.com/wp-admin/upload.php?item=6093](http://www.elitecommandosurvival.com/wp-admin/upload.php?item=6093) * [http://www.elitecommandosurvival.com/wp-admin/upload.php?item=6094](http://www.elitecommandosurvival.com/wp-admin/upload.php?item=6094) * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 1 month ago](https://wordpress.org/support/topic/fields-missing-2/#post-10184683) * hi * I’m sorry for late reply. * Do you see these fields in dropdown if you open section “Setup fields” and press“ Add field” ? * thanks, Alex * Thread Starter [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [8 years, 1 month ago](https://wordpress.org/support/topic/fields-missing-2/#post-10184980) * Hi, yes they seem to be there. Here’s a screenshot * [http://www.elitecommandosurvival.com/wp-content/uploads/2018/04/Screenshot-2018-04-16-08.57.43.png](http://www.elitecommandosurvival.com/wp-content/uploads/2018/04/Screenshot-2018-04-16-08.57.43.png) * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 1 month ago](https://wordpress.org/support/topic/fields-missing-2/#post-10185256) * do you use pro version ? could you create new profile ? * Thread Starter [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [8 years, 1 month ago](https://wordpress.org/support/topic/fields-missing-2/#post-10185548) * I just use the free version. What do you mean by new profile? * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 1 month ago](https://wordpress.org/support/topic/fields-missing-2/#post-10185572) * could you open section “Setup Fields”, delete one field, save settings and add this field again ? * Thread Starter [macpheek](https://wordpress.org/support/users/macpheek/) * (@macpheek) * [8 years, 1 month ago](https://wordpress.org/support/topic/fields-missing-2/#post-10186824) * seems to have worked, thanks for your excellent support 🙂 * Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/) * (@algolplus) * [8 years, 1 month ago](https://wordpress.org/support/topic/fields-missing-2/#post-10188440) * you’re welcome Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘fields missing’ is closed to new replies. * ![](https://ps.w.org/woo-order-export-lite/assets/icon-256x256.png?rev=1365554) * [Advanced Order Export For WooCommerce](https://wordpress.org/plugins/woo-order-export-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-order-export-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-order-export-lite/) * [Active Topics](https://wordpress.org/support/plugin/woo-order-export-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-order-export-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-order-export-lite/reviews/) * 13 replies * 2 participants * Last reply from: [algol.plus](https://wordpress.org/support/users/algolplus/) * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/fields-missing-2/#post-10188440) * Status: resolved