Title: File Access issue
Last modified: February 8, 2019
---
# File Access issue
* Resolved [masgrimes](https://wordpress.org/support/users/masgrimes/)
* (@masgrimes)
* [7 years, 4 months ago](https://wordpress.org/support/topic/file-access-issue/)
* File is accessible when I paste the direct url into browser, but once I create
a download item and generate a Download Monitor link it says that I don’t have
access.
* I DO have htaccess rules that restrict folder browsing, but I don’t believe that’s
the problem
* The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffile-access-issue%2F%3Foutput_format%3Dmd&locale=en_US)
to see the link]_
Viewing 8 replies - 1 through 8 (of 8 total)
* [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
* (@hchouhan)
* [7 years, 4 months ago](https://wordpress.org/support/topic/file-access-issue/#post-11182344)
* Hello,
* Thanks for reaching out to us.
* Can you please share with us a direct link to the download file?
* Thread Starter [masgrimes](https://wordpress.org/support/users/masgrimes/)
* (@masgrimes)
* [7 years, 4 months ago](https://wordpress.org/support/topic/file-access-issue/#post-11182584)
* Sure!
* [https://masgrimes.com/mas-archive/2711/](https://masgrimes.com/mas-archive/2711/)
* [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
* (@hchouhan)
* [7 years, 4 months ago](https://wordpress.org/support/topic/file-access-issue/#post-11182980)
* Hello,
* That link redirected me to the home page. I presume that is the download link
generated by our plugin? In that case, please share the file URL set inside this
download which the user eventually will get.
* Thread Starter [masgrimes](https://wordpress.org/support/users/masgrimes/)
* (@masgrimes)
* [7 years, 4 months ago](https://wordpress.org/support/topic/file-access-issue/#post-11184979)
* Oh, sure thing!
* [https://masgrimes.com/library/zanerian_manual/plain.pdf](https://masgrimes.com/library/zanerian_manual/plain.pdf)
* Thread Starter [masgrimes](https://wordpress.org/support/users/masgrimes/)
* (@masgrimes)
* [7 years, 4 months ago](https://wordpress.org/support/topic/file-access-issue/#post-11188238)
* Bump 🙂
* [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
* (@hchouhan)
* [7 years, 3 months ago](https://wordpress.org/support/topic/file-access-issue/#post-11197783)
* Hello,
* As the file is placed outside the folder created by us, you will need to use
the “Redirect To File” option for that download. This setting is available when
you edit any download from the “Downloads” menu.
* Please note doing this will redirect the user to the file and it will directly
open in their browser (in most cases). This is a less secure method and if you
want the file to download and to prevent direct access, then upload it using
our plugin.
* I hope that answers your query. Let us know if you have any further questions.
* Thread Starter [masgrimes](https://wordpress.org/support/users/masgrimes/)
* (@masgrimes)
* [7 years, 3 months ago](https://wordpress.org/support/topic/file-access-issue/#post-11229632)
* I gave this a shot, tried migrating the file into the plugin directory via FTP,
as well as uploading files directly into the individual download pages.
* Still no luck. Are you sure it’s not my HTACCESS rules?
*
order allow,deny deny from all
*
order allow,deny deny from all satisfy all
* Thanks for your help!
* [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
* (@hchouhan)
* [7 years, 3 months ago](https://wordpress.org/support/topic/file-access-issue/#post-11250267)
* Hello,
* Can you please reach us at “support@download-monitor.com” with a link to this
post?
Viewing 8 replies - 1 through 8 (of 8 total)
The topic ‘File Access issue’ is closed to new replies.
* 
* [Download Monitor](https://wordpress.org/plugins/download-monitor/)
* [Frequently Asked Questions](https://wordpress.org/plugins/download-monitor/#faq)
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* 8 replies
* 2 participants
* Last reply from: [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
* Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/file-access-issue/#post-11250267)
* Status: resolved