Title: File does not exist
Last modified: March 10, 2024

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# File does not exist

 *  Resolved [sklaadv](https://wordpress.org/support/users/sklaadv/)
 * (@sklaadv)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/file-does-not-exist-3/)
 * Recent scan shows over 100,000 unknown files, but when I try to view any one 
   of them, they do not exist.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffile-does-not-exist-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/file-does-not-exist-3/#post-17489201)
 * Hello.
 * Please, deactivate the plugin with the “Complete deactivation” option enabled
   and then activate it again.
    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings-
       > Security by Cleantalk -> General settings)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Enter your access key in the plugin’s settings.
    6. Relaunch scanning.
 * You can also disable showing unknown files in the plugin settings: uncheck ‘List
   unknown files’ option.
 * If the issue persists please contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
 *  Thread Starter [sklaadv](https://wordpress.org/support/users/sklaadv/)
 * (@sklaadv)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/file-does-not-exist-3/#post-17492446)
 * submitted a ticket… The previous steps did NOT fix the issue.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-3/#post-17502353)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   topic as “resolved”.If you need further support, you can start a new topic or
   contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘File does not exist’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-3/#post-17502353)
 * Status: resolved