Title: File does not exist. Error Last modified: August 22, 2016 --- # File does not exist. Error * Resolved [phorsaken](https://wordpress.org/support/users/phorsaken/) * (@phorsaken) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/) * I have set everything up correctly so far as I can tell. I have added a few files and put them all in the same category and created a page with the shortcode [ download category=”1″] to show all the files in that category. I can see the files when added files for download so I assume the path is correct. The file size is set to auto but always reads zero in the list. When clicking on a file to download I see a white page that only says “File does not exist.” Any ideas? * WordPress is installed to /var/www/htdocs * downloads dir is /var/www/htdocs/downloads * all directories are owned and writable by apache * _______________________________________________________ * Download Options: * Download Path: /var/www/htdocs/downloads * Download path URL: [http://slackbox.net/downloads](http://slackbox.net/downloads) * Download page URL: [http://slackbox.net/downloads](http://slackbox.net/downloads) ( Should this be a link to my page with the shortcode in it?) * [https://wordpress.org/plugins/wp-downloadmanager/](https://wordpress.org/plugins/wp-downloadmanager/) Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/) * (@gamerz) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933558) * Hmm I am getting forbidden * ``` Forbidden You don't have permission to access /downloads/ on this server. ``` * Can you directly access the file via URL in your browser without using the plugin in the first place? * Thread Starter [phorsaken](https://wordpress.org/support/users/phorsaken/) * (@phorsaken) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933584) * Yes, I can access the files directly. The forbidden error is because I have Indexes turned off on my server, there are no directory listings. * Thread Starter [phorsaken](https://wordpress.org/support/users/phorsaken/) * (@phorsaken) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933590) * The only entry is in my access log.. * “GET /?dl_id=1 HTTP/1.1” 404 20 * So it looks like it’s generating a 404 error. * Download Nice Permalink IS set to “no” and it is set to use File ID also per the instructions. * Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/) * (@gamerz) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933594) * Weird, can you try regenerate the permalink in WordPress? Just go to Settings- > Permalinks and save again. * Thread Starter [phorsaken](https://wordpress.org/support/users/phorsaken/) * (@phorsaken) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933600) * I have done that, though it doesn’t seem to make a difference. * I may see the problem though I’m not sure. The instructions note to change the pages permalink from the default to “downloads” however on my installation I do not have the option to change the permalink for a single page, I can only change permalinks for the entire site. * Thread Starter [phorsaken](https://wordpress.org/support/users/phorsaken/) * (@phorsaken) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933601) * I can see the problem now. * It is indeed a problem with my permalink settings. Changing the permalink settings to “Post Name” has indeed allowed me to change the permalink for my individual page. I also have a configuration problem in my httpd.conf where the .htaccess was not allowed to override any settings namely FileInfo which if I read correctly is needed along with mod_rewrite to make the pretty permalinks. * It’s not working just yet, but I have things to work on. When I find a solution I’ll post back here for anyone else in the future. * Thread Starter [phorsaken](https://wordpress.org/support/users/phorsaken/) * (@phorsaken) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933620) * Trying different scenarios, I have found that the problem is in the length of the filename (including directory). * /var/www/htdocs/downloads/slackware-10.0/slackware-10.0-install-d1.iso This will download just fine * /var/www/htdocs/downloads/slackware-14.0/slackware-14.0-install-dvd.iso This will NOT download * I’ve looked at filename length limits for my system, it’s 255 characters and PHP so far as I could find does not limit the length. * Back to square one again. Would this be a limitation of the plugin or do I have an issue with Apache/PHP? * Plugin Author [Lester Chan](https://wordpress.org/support/users/gamerz/) * (@gamerz) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933633) * I am not sure, but the plugin stores the filename as TEXT in the DB which is about 65k chars. * Thread Starter [phorsaken](https://wordpress.org/support/users/phorsaken/) * (@phorsaken) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933644) * Ok, got it figured out. * It is a file size issue. The first iso mentioned above is around 600MB, the second file (DVD) is around 2.3GB. * Thank you for taking the time to answer questions and ruling a few things out. * Thread Starter [phorsaken](https://wordpress.org/support/users/phorsaken/) * (@phorsaken) * [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933645) * . Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘File does not exist. Error’ is closed to new replies. * ![](https://ps.w.org/wp-downloadmanager/assets/icon.svg?rev=978031) * [WP-DownloadManager](https://wordpress.org/plugins/wp-downloadmanager/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-downloadmanager/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-downloadmanager/) * [Active Topics](https://wordpress.org/support/plugin/wp-downloadmanager/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-downloadmanager/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-downloadmanager/reviews/) * 10 replies * 2 participants * Last reply from: [phorsaken](https://wordpress.org/support/users/phorsaken/) * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/file-does-not-exist-error/#post-5933645) * Status: resolved