Title: File Doesn’t Exist
Last modified: October 25, 2021

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# File Doesn’t Exist

 *  Resolved [Freshy](https://wordpress.org/support/users/freshysites/)
 * (@freshysites)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/file-doesnt-exist-2/)
 * On this membership directory page, we’ve created a button that logged-in users
   can click to download an export of the directory.
 * The export in question is ID 1, and the button links to this URL: /wp-load.php?
   security_token=51f0f2a2755358d3&export_id=2&action=get_data
 * When clicked, we’re met with this message: {“status”:403,”message”:”File doesn’t
   exist”}
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffile-doesnt-exist-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [WP All Import](https://wordpress.org/support/users/wpallimport/)
 * (@wpallimport)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/file-doesnt-exist-2/#post-15030297)
 * Hi [@freshysites](https://wordpress.org/support/users/freshysites/),
 * > When clicked, we’re met with this message: {“status”:403,”message”:”File doesn’t
   > exist”}
 * You’ll need to re-run the export to regenerate the file when you see this message.
   Keep in mind that WP All Export won’t automatically delete the export file from
   the server, so if it randomly disappears it means that it was manually deleted
   or it was deleted by some other script.
 *  Thread Starter [Freshy](https://wordpress.org/support/users/freshysites/)
 * (@freshysites)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/file-doesnt-exist-2/#post-15033387)
 * Thanks for the reply, [@wpallimport](https://wordpress.org/support/users/wpallimport/)!
 * Unfortunately, we’ve tried this and receive the same error– even when clicking
   the link that’s generated right from the plugin: [https://i.gyazo.com/4f93452a48215968c6d95753a3e9a295.mp4](https://i.gyazo.com/4f93452a48215968c6d95753a3e9a295.mp4)
 *  [helpppg](https://wordpress.org/support/users/helpppg/)
 * (@helpppg)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/file-doesnt-exist-2/#post-15043165)
 * The same issue applies. The files is there when I click under csv by edit export/
   export settings, however the manual schedule export does not exist. This was 
   after an update sometime ago. Or if it does pop up, it pops up IN the window 
   instead of downloading the file. The bundle option does work however the bundle
   is not enjoyable for people to look at.
 *  Thread Starter [Freshy](https://wordpress.org/support/users/freshysites/)
 * (@freshysites)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/file-doesnt-exist-2/#post-15055722)
 * Are we able to get an update, [@wpallimport](https://wordpress.org/support/users/wpallimport/)?
   We receive the same error even when re-running the export.
 *  Plugin Author [WP All Import](https://wordpress.org/support/users/wpallimport/)
 * (@wpallimport)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/file-doesnt-exist-2/#post-15063391)
 * Hey [@freshysites](https://wordpress.org/support/users/freshysites/),
 * This is most likely due to a permissions issue on your server that’s preventing
   the export file from being generated at all. To confirm that, we’ll have to run
   some tests on your site. Please contact us here and we’ll continue working on
   this with you: [http://www.wpallimport.com/support/](http://www.wpallimport.com/support/).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘File Doesn’t Exist’ is closed to new replies.

 * ![](https://ps.w.org/wp-all-export/assets/icon-256x256.png?rev=2570162)
 * [WP All Export – Drag & Drop Export to Any Custom CSV, XML & Excel](https://wordpress.org/plugins/wp-all-export/)
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 * 5 replies
 * 3 participants
 * Last reply from: [WP All Import](https://wordpress.org/support/users/wpallimport/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/file-doesnt-exist-2/#post-15063391)
 * Status: resolved