Title: File format error
Last modified: April 16, 2020

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# File format error

 *  Resolved [jterejlis](https://wordpress.org/support/users/jterejlis/)
 * (@jterejlis)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/file-format-error/)
 * Hi,
    when I try to open downloaded PDF, i’ve got an error about file format.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [mkscripts](https://wordpress.org/support/users/mkscripts/)
 * (@mkscripts)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/file-format-error/#post-12710240)
 * Hi,
 * If I understand correctly, do you see an error after downloading the download
   file successfully? What is the text of this error exactly?
 * Kind regards,
    Team Download After Email
 *  Thread Starter [jterejlis](https://wordpress.org/support/users/jterejlis/)
 * (@jterejlis)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/file-format-error/#post-12712118)
 * Yes, i see an error after downloading, it says File format error, it can’t be
   opened
 *  Plugin Author [mkscripts](https://wordpress.org/support/users/mkscripts/)
 * (@mkscripts)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/file-format-error/#post-12716904)
 * It may be a corrupted PDF file, for example due to improper downloading (poor
   internet connectivity). It may also be related to the software to create or read
   a PDF file.
 *  Thread Starter [jterejlis](https://wordpress.org/support/users/jterejlis/)
 * (@jterejlis)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/file-format-error/#post-12718591)
 * Well, I’ve tested on 2 different files, I have fiber connection at home so I 
   don’t think that there’s problem with connectivity
 *  Plugin Author [mkscripts](https://wordpress.org/support/users/mkscripts/)
 * (@mkscripts)
 * [6 years ago](https://wordpress.org/support/topic/file-format-error/#post-12824365)
 * It is difficult to say where things go wrong with your PDF files. We have not
   seen this issue from other users before. We have improved the download script
   with version 2.0.3.
 * If you are still experiencing problems with corrupt files after this update then
   the cause of this problem is probably beyond the scope of our plugin.
 * In case we are mistaken or if you have any more questions, feel free to open 
   a new ticket.
 * Kind regards,
    Team Download After Email
 *  [makkus85](https://wordpress.org/support/users/makkus85/)
 * (@makkus85)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/file-format-error/#post-13078497)
 * Hi,
 * i have the same problem.
    The downloaded files are corrupt. I only use PDFs. 
   The files are correctly in the die-uploads folder. But when i click on the download
   link, the download starts, but the downloaded file could not be opened because
   it is corrupt. I have tried different pdf files exported with different software
   and different browsers to download the files. Nothing has worked for me. I am
   using the PRO version of your plugin and at the moment i am very unhappy about
   this. if there is no solution for the problem, i have to reverse the purchase.
 * Please help!
    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘File format error’ is closed to new replies.

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## Tags

 * [corrupt](https://wordpress.org/support/topic-tag/corrupt/)
 * [download](https://wordpress.org/support/topic-tag/download/)
 * [file](https://wordpress.org/support/topic-tag/file/)
 * [pdf](https://wordpress.org/support/topic-tag/pdf/)

 * 6 replies
 * 3 participants
 * Last reply from: [makkus85](https://wordpress.org/support/users/makkus85/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/file-format-error/#post-13078497)
 * Status: resolved