Title: File Link Missing
Last modified: September 20, 2020

---

# File Link Missing

 *  Resolved [andycannan](https://wordpress.org/support/users/andycannan/)
 * (@andycannan)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/file-link-missing/)
 * The customer has uploaded a file with their order but when you click on it it
   says the page doesn’t exist? Why is this?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [ibulbworksupport](https://wordpress.org/support/users/ibulbworksupport/)
 * (@ibulbworksupport)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/file-link-missing/#post-13430244)
 * [@andycannan](https://wordpress.org/support/users/andycannan/) what link you 
   get when you hover on attached file?
 *  Thread Starter [andycannan](https://wordpress.org/support/users/andycannan/)
 * (@andycannan)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/file-link-missing/#post-13430313)
 * Site url followed by /wp-admin/wp-content/uploads/2020/09/FILENAME where filename
   is the name of the file
 *  [MorphMan](https://wordpress.org/support/users/morphman/)
 * (@morphman)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/file-link-missing/#post-13431208)
 * I am facing the same problem!! The plugin has been working great for months and
   now it just stopped.
 * When I click on the uploaded file it goes to a 404 page.
 * Before it used to take me to the file – not anymore!
 * **Update:**
    I am able to retreive the customer uploaded files by going into 
   cPanel > File Manager and downloading from there. Not ideal, but at least there
   is a work around!
    -  This reply was modified 5 years, 8 months ago by [MorphMan](https://wordpress.org/support/users/morphman/).
    -  This reply was modified 5 years, 8 months ago by [MorphMan](https://wordpress.org/support/users/morphman/).
 *  Plugin Support [ibulbworksupport](https://wordpress.org/support/users/ibulbworksupport/)
 * (@ibulbworksupport)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/file-link-missing/#post-13431267)
 * [@andycannan](https://wordpress.org/support/users/andycannan/) & [@morphman](https://wordpress.org/support/users/morphman/)
   paste your complete URL in browser then remove
 * > /wp-admin
 *  and try if file is opens.
    We have to test that what is the reason? This is 
   not same for all, the user who has different home URL from site URL might be 
   facing this situation.
 *  [MorphMan](https://wordpress.org/support/users/morphman/)
 * (@morphman)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/file-link-missing/#post-13431296)
 * [@ibulbworksupport](https://wordpress.org/support/users/ibulbworksupport/)
 * Yes, that works!
 *  Plugin Author [Fahad Mahmood](https://wordpress.org/support/users/fahadmahmood/)
 * (@fahadmahmood)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/file-link-missing/#post-13431427)
 * Thank you all of you for pointing out this issue. Please try the latest version
   and confirm if it is working as expected?
 *  [MorphMan](https://wordpress.org/support/users/morphman/)
 * (@morphman)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/file-link-missing/#post-13436802)
 * [@fahadmahmood](https://wordpress.org/support/users/fahadmahmood/) Yes working
   now! thanks

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘File Link Missing’ is closed to new replies.

 * ![](https://ps.w.org/easy-upload-files-during-checkout/assets/icon-256x256.gif?
   rev=2276378)
 * [Easy Upload Files During Checkout](https://wordpress.org/plugins/easy-upload-files-during-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/easy-upload-files-during-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/easy-upload-files-during-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/easy-upload-files-during-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/easy-upload-files-during-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/easy-upload-files-during-checkout/reviews/)

 * 7 replies
 * 4 participants
 * Last reply from: [MorphMan](https://wordpress.org/support/users/morphman/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/file-link-missing/#post-13436802)
 * Status: resolved