Title: File Security Question
Last modified: February 21, 2023

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# File Security Question

 *  Resolved [Michelle Moore](https://wordpress.org/support/users/tmichellemoore/)
 * (@tmichellemoore)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/file-security-question/)
 * Hello,
 * In testing, I uploaded a file to a contact, viewed the duo loaded file, copied
   the link, opened an incognito window in another browser, and was able to see 
   the file.
 * Should I have been able to see that file? Are files uploaded to a contact secure?
 * Note: This was not a quote link where Ali have turned on viewing with a hash.
 * Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Jay](https://wordpress.org/support/users/bluejay77/)
 * (@bluejay77)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/file-security-question/#post-16491976)
 * Hi [@tmichellemoore](https://wordpress.org/support/users/tmichellemoore/),
 * While we do append a unique string to the beginning of the file, it’s true that
   anyone with that URL can access it. This allows for the file link to be shared
   with relevant parties on the contact’s end. However, restricting access sounds
   like a feature request we could consider. I’ve gone ahead and let the developers
   know.
 * 
   For a better restriction, I recommend leveraging the [Client Portal](https://kb.jetpackcrm.com/article-categories/client-portal/).
   Through the Client Portal link, no other users – apart from the CRM admin and
   the contact whose files are related to – can access the files.
 * As a rule of thumb, we’d suggest using something more secure like AWS S3 for 
   sensitive content.
 * We heard your feedback, so thanks for flagging this!
 *  Thread Starter [Michelle Moore](https://wordpress.org/support/users/tmichellemoore/)
 * (@tmichellemoore)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/file-security-question/#post-16491994)
 * Thank you [@bluejay77](https://wordpress.org/support/users/bluejay77/)! Maybe
   a better question would be, would those files ever be indexed in a search. If
   used the client portal would it eliminate the issue?
 *  Plugin Support [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/file-security-question/#post-16499092)
 * Hi [@tmichellemoore](https://wordpress.org/support/users/tmichellemoore/)!
 * When mentioning a `indexed in a search`, do you mean by search engines like Google,
   Bing, etc?
 * In this case, the Client Portal feature should keep the files protected and available
   only to the customer(s) with that access, therefore nothing will be publicly 
   available for bots and search engines indexing purposes.
 * Hope that answers your question!
 *  Thread Starter [Michelle Moore](https://wordpress.org/support/users/tmichellemoore/)
 * (@tmichellemoore)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/file-security-question/#post-16499121)
 * Thank you! That answers my question.
 *  Plugin Support [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/file-security-question/#post-16501998)
 * Hey [@tmichellemoore](https://wordpress.org/support/users/tmichellemoore/),
 * That’s fantastic 🙂
 * I’m going to mark this thread as solved. If you have any further questions or
   need more help, you’re welcome to open another thread here. Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘File Security Question’ is closed to new replies.

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## Tags

 * [file upload](https://wordpress.org/support/topic-tag/file-upload/)

 * 5 replies
 * 3 participants
 * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/file-security-question/#post-16501998)
 * Status: resolved