Title: File Size error message
Last modified: March 18, 2018

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# File Size error message

 *  Resolved [paviland](https://wordpress.org/support/users/paviland/)
 * (@paviland)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/)
 * Wordpress 4.9.4
    PHP 7.2 Memphis Documents Library 3.8.3
 * Can you please help. Have started to get the following error message with documents
   uploaded a few weeks ago:
 * Warning: filesize(): stat failed for xxx/htdocs/gbc/wp-content/uploads/mdocs/
   Dinnis_et_al_2013_C_KS_Bishopston-libre.pdf in xxx/htdocs/gbc/wp-content/plugins/
   memphis-documents-library/includes/mdocs-show-file-info-templates.php on line
   91
    bytes
 * … yet file sizes are correctly displayed with more recently uploaded ones.
 * Many thanks
    Steve

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/#post-10094800)
 * Lets first start with are the files that are showing the error still downloadable?
 *  Thread Starter [paviland](https://wordpress.org/support/users/paviland/)
 * (@paviland)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/#post-10095578)
 * Interesting! They can be previewed but give the following error message when 
   trying to download:
    Memphis Documents Error: Dinnis_et_al_2013_C_KS_Bishopston-
   libre.pdf was not found, please contact the owner for assistance.
 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/#post-10095670)
 * try going to the mdocs upload folder if you don’t know where that id goto mdocs
   dashboard then Options > Batch Upload > and look at the “FTP Method” it contains
   the location of the mdocs uploads folder.
 * Once you have located the folder check the permission of that folder and the 
   parents of that folder. You may have a permissions issue.
 *  Thread Starter [paviland](https://wordpress.org/support/users/paviland/)
 * (@paviland)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/#post-10096024)
 * /gbc/wp-content/uploads/mdocs-ftp
    Permissions are 705.
 * When the files uploaded there and processed, I note they are transferred to:
   /
   gbc/wp-content/uploads/mdocs
 * It seems that the files went missing from there … but am not sure how at the 
   moment. If I F’d the missing files here, I can now see the file sizes. Is this
   right?
 * Many thanks for your help with this. I have learnt a little more
    Steve
 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/#post-10096031)
 * Yes if the files are put back in this directory everything will work again.
 *  Thread Starter [paviland](https://wordpress.org/support/users/paviland/)
 * (@paviland)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/#post-10096075)
 * Note that it does not work with all of them though
 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/#post-10096080)
 * explain all?
 *  Thread Starter [paviland](https://wordpress.org/support/users/paviland/)
 * (@paviland)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/#post-10096100)
 * Ah, its OK. Figured it out. Its the PDF files with a ‘,’ in the name. If I remove
   the ‘,’ the file size becomes visible once more
 * Many thanks for guiding me through this
 *  Plugin Author [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * (@bhaldie)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/#post-10096106)
 * Im glad you figured that one out… I would have never got that one 🙂

Viewing 9 replies - 1 through 9 (of 9 total)

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 * 9 replies
 * 2 participants
 * Last reply from: [bhaldie](https://wordpress.org/support/users/bhaldie/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/file-size-error-message/#post-10096106)
 * Status: resolved