Title: File Size Problem
Last modified: November 3, 2016

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# File Size Problem

 *  [mostwombat](https://wordpress.org/support/users/mostwombat/)
 * (@mostwombat)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/file-size-problem/)
 * Is there a file size or type restriction for the plugin?
 * I try to send a doc file as attachment and it sends ok ( File Size 37KB )
    but
   when I try to send a PDF file as attachment the file is not delivered to the 
   email provided ( File Size 2 MB or 1MB )
 * Can it be the server not letting large files to be delivered?
 * Thanks in advance,
    Dimitris

Viewing 1 replies (of 1 total)

 *  [dtynan](https://wordpress.org/support/users/dtynan/)
 * (@dtynan)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/file-size-problem/#post-8393325)
 * There are no file size restrictions for any of the plugins. However, some mail
   servers do block emails with attachments over a certain size. It’s possible that’s
   the issue. You could find or make a very small PDF file and test it — that will
   tell you for sure if it’s a file size issue or if perhaps it’s something else.
 * Did you use the same test email address when you used a doc file as when you 
   used a pdf file? Note that many email providers will block email if the email
   address in the From: header is different than the domain name / account of the
   system sending the email. That is a common problem when your website is hosted
   on a 3rd party provider. People usually fix that by using the Postman SMTP program
   or by installing Custom Sender For Email Before Download — either of those will
   let you set the From: value of the email to be a valid email address for your
   domain (which will fix the problem of some email providers, like Yahoo Mail, 
   blocking the incoming email). That could also be the problem, particularly if
   you used different test email addresses for the doc and the pdf when you ran 
   your tests.

Viewing 1 replies (of 1 total)

The topic ‘File Size Problem’ is closed to new replies.

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## Tags

 * [File Type](https://wordpress.org/support/topic-tag/file-type/)
 * [filesize](https://wordpress.org/support/topic-tag/filesize/)

 * 1 reply
 * 2 participants
 * Last reply from: [dtynan](https://wordpress.org/support/users/dtynan/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/file-size-problem/#post-8393325)
 * Status: not resolved