Title: FileZilla problems
Last modified: March 10, 2019

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# FileZilla problems

 *  [danielteadt](https://wordpress.org/support/users/danielteadt/)
 * (@danielteadt)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/filezilla-problems/)
 * I am attempting to set up FTP for my website since it was unexpectedly shutdown
   due to a Fatal Error and I need to delete a plugin. But every User and Password
   I have tried to logon to FTP has failed. Is the User and Password my admin username
   and password?
 * Very confused.
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffilezilla-problems%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Joy](https://wordpress.org/support/users/joyously/)
 * (@joyously)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/filezilla-problems/#post-11294245)
 * The user and password that you use for your WordPress admin is only for the WordPress
   admin. FTP typically uses the same credentials as your host control panel. You
   can also use the File Manager of your host control panel, if it’s one of those
   that doesn’t automatically create a FTP account for you.
 *  Thread Starter [danielteadt](https://wordpress.org/support/users/danielteadt/)
 * (@danielteadt)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/filezilla-problems/#post-11294270)
 * Thank you Joy. The problem is my Username and Password were saved on my computer
   and now that I can’t access my admin page to automatically login I can’t get 
   in. Is there anyway to contact WordPress directly to have them send me a password
   recovery/reset?
 * Thanks
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [7 years, 2 months ago](https://wordpress.org/support/topic/filezilla-problems/#post-11294351)
 * WordPress does not host your site, nor is it involved with it at all. Please 
   contact your host, 1and1, for help obtaining your FTP password.
 *  [Joy](https://wordpress.org/support/users/joyously/)
 * (@joyously)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/filezilla-problems/#post-11294359)
 * It sounds as if you didn’t understand what I said.
    The WordPress admin credentials
   have no relationship with the FTP credentials. The FTP credentials are typically
   the same as your host control panel though. There is no “contact WordPress directly”
   to send a password for FTP. Your site’s copy of WordPress only knows about your
   site’s credentials for the WordPress admin. Those aren’t anywhere else. And there
   is a recovery link on the login page, but if your site is failing because of 
   a plugin, you still need to fix that using the credentials for your host control
   panel.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘FileZilla problems’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 3 participants
 * Last reply from: [Joy](https://wordpress.org/support/users/joyously/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/filezilla-problems/#post-11294359)
 * Status: not resolved

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