Title: Firewall Error Last modified: November 4, 2024 --- # Firewall Error * Resolved [WP Helping Hand](https://wordpress.org/support/users/svenkilcher/) * (@svenkilcher) * [1 year, 7 months ago](https://wordpress.org/support/topic/firewall-error-2/) * Hello, We use Matomo on a website.It happens again and again that we are excluded from the website.I have found the following information in the firewall logs in Plesk: * AH01630: client denied by server configuration: /var/www/vhosts/adaptapartments. de/httpdocs/wp-content/plugins/matomo/app/plugins/CoreHome/javascripts, referer: [https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?idSite=1&period=day&date=yesterday&module=TagManager&action=manageContainers2024-11-04](https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?idSite=1&period=day&date=yesterday&module=TagManager&action=manageContainers2024-11-04) 19:32:39Error151.64.71.15AH01630: client denied by server configuration: /var/ www/vhosts/adaptapartments.de/httpdocs/wp-content/plugins/matomo/app/plugins/ CoreHome/javascripts, referer: [https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?module=TagManager&action=dashboard&idContainer=V5bTiGFv&idSite=1&period=day&date=yesterday2024-11-04](https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?module=TagManager&action=dashboard&idContainer=V5bTiGFv&idSite=1&period=day&date=yesterday2024-11-04) 19:32:43Error151.64.71.15AH01630: client denied by server configuration: /var/ www/vhosts/adaptapartments.de/httpdocs/wp-content/plugins/matomo/app/plugins/ CoreHome/javascripts, referer: [https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?module=TagManager&action=dashboard&idContainer=V5bTiGFv&idSite=1&period=day&date=yesterday2024-11-04](https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?module=TagManager&action=dashboard&idContainer=V5bTiGFv&idSite=1&period=day&date=yesterday2024-11-04) 19:32:54Error151.64.71.15AH01630: client denied by server configuration: /var/ www/vhosts/adaptapartments.de/httpdocs/wp-content/plugins/matomo/app/plugins/ CoreHome/javascripts, referer: [https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?module=TagManager&action=dashboard&idContainer=V5bTiGFv&idSite=1&period=day&date=yesterday2024-11-04](https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?module=TagManager&action=dashboard&idContainer=V5bTiGFv&idSite=1&period=day&date=yesterday2024-11-04) 19:32:58Error151.64.71.15AH01630: client denied by server configuration: /var/ www/vhosts/adaptapartments.de/httpdocs/wp-content/plugins/matomo/app/plugins/ CoreHome/javascripts, referer: [https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?module=TagManager&action=dashboard&idContainer=V5bTiGFv&idSite=1&period=day&date=yesterday2024-11-04](https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?module=TagManager&action=dashboard&idContainer=V5bTiGFv&idSite=1&period=day&date=yesterday2024-11-04) 19:33:01Error151.64.71.15AH01630: client denied by server configuration: /var/ www/vhosts/adaptapartments.de/httpdocs/wp-content/plugins/matomo/app/plugins/ CoreHome/javascripts, referer: [https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?module=TagManager&action=dashboard&idContainer=V5bTiGFv&idSite=1&period=day&date=yesterday](https://www.adaptapartments.de/wp-content/plugins/matomo/app/index.php?module=TagManager&action=dashboard&idContainer=V5bTiGFv&idSite=1&period=day&date=yesterday) * How can we solve the problem? Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 7 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18114005) * Hi [@svenkilcher](https://wordpress.org/support/users/svenkilcher/), I’m not particularly familiar with plesk, but is there a way in the firewall configuration to allow certain URLs through? Are you also able to tell me what web server you’re using (ie, apache, nginx, etc.)? * Thread Starter [WP Helping Hand](https://wordpress.org/support/users/svenkilcher/) * (@svenkilcher) * [1 year, 7 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18114017) * We have Apache with nginx. Nginx as the frontend server.Can I disable rules here? Disable security rules“You can disable security rules here. This is useful if you find that a security rule is too restrictive for some websites. To disable security rules, specify their IDs (e.g. 340003 or 340005-340007), tags (e.g. CVE-2011-4898) or regular expressions that are used in rule messages (e.g. XSS).” * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 7 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18114029) * Again, I’m not familiar with plesk, but that doesn’t look like it. Are you able to modify your nginx config or is that something you’d have to ask your hosting provider about? * That, I believe, is where the problem lies, as Matomo for WordPress automatically creates .htaccess files for use with apache that allow access to those folders. * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 7 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18121760) * [@svenkilcher](https://wordpress.org/support/users/svenkilcher/) do you still need help with this? If so, can you let me know what hosting provider you’re using (I’ll try to reproduce the problem and find a solution). * Thread Starter [WP Helping Hand](https://wordpress.org/support/users/svenkilcher/) * (@svenkilcher) * [1 year, 7 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18122052) * Hello [@dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) Hosteurope support sent me this link:[https://talk.plesk.com/threads/extension-modsecurity-issues-with-matomo.350511/](https://talk.plesk.com/threads/extension-modsecurity-issues-with-matomo.350511/) But nothing helps. * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 7 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18123716) * [@svenkilcher](https://wordpress.org/support/users/svenkilcher/) for our core product it seems we have a guide that recommends disabling the firewall: [https://matomo.org/faq/how-to-install/how-do-i-install-matomo-with-plesk/#disable-web-application-firewall-modsecurity](https://matomo.org/faq/how-to-install/how-do-i-install-matomo-with-plesk/#disable-web-application-firewall-modsecurity) * I will try to find out if it’s possible to just disable some of the rules in the firewall in case you want to keep it enabled. Also I think the security rules section you mentioned above is where it would need to be done. * Thread Starter [WP Helping Hand](https://wordpress.org/support/users/svenkilcher/) * (@svenkilcher) * [1 year, 6 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18128717) * Hello [@dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) We have disabled the modsecurity firewall in Plesk.We still have the problem that when we switch to preview mode in Tag Manger, we are blocked after a short time.Firewall is no longer installed. * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 6 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18130494) * [@svenkilcher](https://wordpress.org/support/users/svenkilcher/), can you explain what you mean by blocked? * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 6 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18134296) * Hi [@svenkilcher](https://wordpress.org/support/users/svenkilcher/), are you still encountering the tag manager issue? If you can tell me what you mean by“ blocked” I might be able to help. * A quick update on hosteurope: the process to purchase an account there seems very involved (at least for me), and we haven’t been able to get an account to test with yet. * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 6 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18147264) * Due to a lack of response, I’ll mark this as resolved. However, if you still need help or need help with something else, feel free to comment further. * Plugin Support [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * (@dizzyatinnocraft) * [1 year, 6 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18166450) * Hi [@svenkilcher](https://wordpress.org/support/users/svenkilcher/), I was able to find time to look into this further, and there appears to be an issue unrelated to mod_security here. The log you posted shows requests to the CoreHome/javascripts folder in the plugin, but this folder is removed before packaging a release. Which suggests Matomo for WordPress was either installed improperly, or is misconfigured( in a way that generally shouldn’t be possible unless someone manually edited a INI file). * With the plugin archive you can get from [https://wordpress.org/plugins/matomo](https://wordpress.org/plugins/matomo), everything works with mod_security. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Firewall Error’ is closed to new replies. * ![](https://ps.w.org/matomo/assets/icon-256x256.png?rev=3531741) * [Matomo Analytics - Powerful, Privacy-First Insights for WordPress](https://wordpress.org/plugins/matomo/) * [Frequently Asked Questions](https://wordpress.org/plugins/matomo/#faq) * [Support Threads](https://wordpress.org/support/plugin/matomo/) * [Active Topics](https://wordpress.org/support/plugin/matomo/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/matomo/unresolved/) * [Reviews](https://wordpress.org/support/plugin/matomo/reviews/) * 11 replies * 2 participants * Last reply from: [dizzyatinnocraft](https://wordpress.org/support/users/dizzyatinnocraft/) * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/firewall-error-2/#post-18166450) * Status: resolved