Title: FirstData select box doesn't work
Last modified: August 21, 2016

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# FirstData select box doesn't work

 *  Resolved [ecoyork](https://wordpress.org/support/users/ecoyork/)
 * (@ecoyork)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/firstdata-select-box-doesnt-work/)
 * I have tried to use this plugin and for an event select the FirstData checkbox.
   When i go back to the events page the firstdata checkbox is unselected.
 * I tried this a few times and that’s the only payment option that doesn’t seem
   to work.
 * Also we have the store number and name. But not sure where the unique secret 
   key would come from.
 * Thank you in advance,
    Mark
 * [https://wordpress.org/plugins/events-made-easy/](https://wordpress.org/plugins/events-made-easy/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Franky](https://wordpress.org/support/users/liedekef/)
 * (@liedekef)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/firstdata-select-box-doesnt-work/#post-5093495)
 * Confirmed as a bug and fixed here:
    [http://plugins.trac.wordpress.org/changeset/947874](http://plugins.trac.wordpress.org/changeset/947874)
 * Concerning the shared secret, read about it in chapter 3.1 here:
    [http://www.firstdata.com/downloads/marketing-merchant/fdgg-connect-2.0-integration-guide.pdf](http://www.firstdata.com/downloads/marketing-merchant/fdgg-connect-2.0-integration-guide.pdf)(
   it contains screenshots too)
 *  Thread Starter [ecoyork](https://wordpress.org/support/users/ecoyork/)
 * (@ecoyork)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/firstdata-select-box-doesnt-work/#post-5093510)
 * Thanks Franky. Those two items have helped. However when using this plugin once
   the booking is set, it redirects to /#eme-rsvp-message with a blank page. Could
   this be due to the first data secret key not being set correctly?
 * When the paypal is selected it has a button to pay through paypal, but doesn’t
   seem to work this way with the first data.
 * Thanks for your help.
 *  Plugin Author [Franky](https://wordpress.org/support/users/liedekef/)
 * (@liedekef)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/firstdata-select-box-doesnt-work/#post-5093513)
 * If the page is blank, then there’s some error to be found in the webserver logfiles.
   Let me test this too (I tested with some random string for store name and key
   and that works just fine).
 *  Plugin Author [Franky](https://wordpress.org/support/users/liedekef/)
 * (@liedekef)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/firstdata-select-box-doesnt-work/#post-5093514)
 * I can’t reproduce an empty page, so check the webserver logfiles for any hints.
 *  Plugin Author [Franky](https://wordpress.org/support/users/liedekef/)
 * (@liedekef)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/firstdata-select-box-doesnt-work/#post-5093516)
 * I think I found the prob: apparently I forgot to add the fdgg subdir to svn, 
   so it isn’t even included in the zip file. So you’re probably getting an error
   about undefined functions or a file that doesn’t exist or so …
    Fixed here: [http://plugins.trac.wordpress.org/changeset/947904](http://plugins.trac.wordpress.org/changeset/947904)
 *  Thread Starter [ecoyork](https://wordpress.org/support/users/ecoyork/)
 * (@ecoyork)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/firstdata-select-box-doesnt-work/#post-5093577)
 * Thank you. I now get the following, but i think it has to do with the store number
   not being in their system. WE are contacting first data as the options from your
   pdf link don’t seem to exist in our account
 * Your transaction did not complete successfully
    The cause of this error could
   be one of the following: Your store is not configured in the system.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘FirstData select box doesn't work’ is closed to new replies.

 * ![](https://ps.w.org/events-made-easy/assets/icon-256x256.png?rev=1856035)
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 * 6 replies
 * 2 participants
 * Last reply from: [ecoyork](https://wordpress.org/support/users/ecoyork/)
 * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/firstdata-select-box-doesnt-work/#post-5093577)
 * Status: resolved