Title: Fixing Errors
Last modified: May 18, 2023

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# Fixing Errors

 *  Resolved [ladyregina](https://wordpress.org/support/users/ladyregina/)
 * (@ladyregina)
 * [3 years ago](https://wordpress.org/support/topic/fixing-errors-4/)
 * Hello! I tried to install this app on my site and I got two errors:
 * PHP cli Version: Your PHP cli version is not compatible with the Matomo requirements.
   Please upgrade your PHP cli version, otherwise, you might have some archiving
   errors
 * and
 * MySQLi supportmissing: Your PHP cli does not load the MySQLi extension. You might
   have archiving problems in Matomo but also others problems in your WordPress 
   cron tasks. You should enable this extension
 *  I am not tech savvy in the least, and I’d super appreciate some help on how 
   to get the plugin up and running 🙂 Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * (@emermatomo)
 * [3 years ago](https://wordpress.org/support/topic/fixing-errors-4/#post-16750174)
 * Hello [@ladyregina](https://wordpress.org/support/users/ladyregina/) You have
   several options to fix this problem:
    - Ask your hosting provider to load this file from the PHP Cli I emailed you
      the path. This is only possible if you are in a dedicated hosting.
 *  - Modify the Matomo configuration to force usage of the /usr/bin/php file:
      –
      To do so, edit the `./wp-content/uploads/matomo/config/config.ini.php`: you’ll
      have in it a [general] category– Under this category, please add the following
      line:`php_binary_path="/usr/bin/php"`– Save the edited file– Then flush the
      Matomo cache from the “Matomo Analytics > Diagnostics > Troubleshooting” menu
    - Disable the async mode by editing your wp-config.php file:
      – Either by enabling
      the WP_DEBUG mode:` if (!defined('WP_DEBUG')) {define('WP_DEBUG", true);}`–
      Or by forcing the the async mode by adding: `if (!defined('MATOMO_SUPPORT_ASYNC_ARCHIVING')){
      define('MATOMO_SUPPORT_ASYNC_ARCHIVING', false); }`
 * I hope those 3 options will fix the issue. Please let us know how it goes.
    -  This reply was modified 3 years ago by [emermatomo](https://wordpress.org/support/users/emermatomo/).
      Reason: For better reading
 *  Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * (@emermatomo)
 * [3 years ago](https://wordpress.org/support/topic/fixing-errors-4/#post-16759558)
 * Hi [@ladyregina](https://wordpress.org/support/users/ladyregina/) I just want
   to check if you’ve seen our last comment or maybe any question about it?
 *  Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * (@emermatomo)
 * [3 years ago](https://wordpress.org/support/topic/fixing-errors-4/#post-16781474)
 * Hi @ladyregina As we didn’t receive a response after 1 week, we’re marking this
   issue as resolved. If something is not working, feel free to leave a comment 
   and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Fixing Errors’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/fixing-errors-4/#post-16781474)
 * Status: resolved