Title: Floating chat button Last modified: November 28, 2020 --- # Floating chat button * [alphavarez](https://wordpress.org/support/users/alphavarez/) * (@alphavarez) * [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/) * Good morning, I had a query about the floating button, it works as support, this button sometimes works by redirecting me to WhatsApp… but sometimes the button stops working and it sends me to the WhatsApp installation page, how could I fix that problem, I’m using the woodmart theme. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffloating-chat-button%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Walter Pinem](https://wordpress.org/support/users/walterpinem/) * (@walterpinem) * [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/#post-13720249) * Hi [@alphavarez](https://wordpress.org/support/users/alphavarez/) * Thanks for using the plugin and really sorry for the issue. I’m not really sure how this could happen. Perhaps you can give me the links of where the floating button works and where it doesn’t, so I can further inspect the issue. * Thank you in advance. * Thread Starter [alphavarez](https://wordpress.org/support/users/alphavarez/) * (@alphavarez) * [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/#post-13720268) * The main [webpage](http://supermascotopia.com) has the problem, it’s happening in general in all page sometimes works but somethis it doesn’t This is the [alternative link](https://snipboard.io/OavP3J.jpg) appears instead the whatsapp link, when it’s not working * Thread Starter [alphavarez](https://wordpress.org/support/users/alphavarez/) * (@alphavarez) * [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/#post-13720270) * It’s happening on mobile and desktop * Plugin Author [Walter Pinem](https://wordpress.org/support/users/walterpinem/) * (@walterpinem) * [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/#post-13720278) * Hi. * Checked several pages of your site on my end, and every time I clicked the floating button, it’s working perfectly. Can you give me which link of your web page did this [https://snipboard.io/OavP3J.jpg](https://snipboard.io/OavP3J.jpg) issue occurred? It’d help to inspect the issue further. * Thank you in advance. * Thread Starter [alphavarez](https://wordpress.org/support/users/alphavarez/) * (@alphavarez) * [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/#post-13720302) * Maybe you could try on mobile version, because this screenshot was taken by my phone, I tried to clear the cookies checking again I got the same results. * Plugin Author [Walter Pinem](https://wordpress.org/support/users/walterpinem/) * (@walterpinem) * [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/#post-13720358) * Hi. * You didn’t give me the link other than home page, so in your case, I assume that this issue [https://snipboard.io/OavP3J.jpg](https://snipboard.io/OavP3J.jpg) happened on home page? It’s working perfectly fine on my end, both on desktop and mobile (Android and iOS) devices. * The plugin itself uses dynamic WhatsApp base URLs which will automatically detect the device used (using WordPress’s default wp_is_mobile function). E.g., if a site opened in a PC web browser, the WhatsApp base URL will be web.whatsapp. com, and on mobile, the base URL will be api.whatsapp.com. Perhaps in your case, when you open your site on a mobile device, the WhatsApp base URL is still web. whatsapp.com, that’s why you’re having that issue. * Perhaps I will add an option when users can enforce one WhatsApp base URL regardless of what device used. * Meanwhile, if you use a caching plugin, please ensure that the configuration is working fine on mobile device. Some caching plugin configurations might prevent the wp_is_mobile to work properly. * Hope it answers your question. Thank you. * Thread Starter [alphavarez](https://wordpress.org/support/users/alphavarez/) * (@alphavarez) * [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/#post-13720420) * Ok, thanks for the help, I was checking and the URL when I click on the floating buttom the correct link appears, but when It’s trying to go to thecorrect URL It changes to whatsapp.com instead the URL redirection. the other link of the store in mobile is [this](http://supermascotopia.com/tienda) * Plugin Author [Walter Pinem](https://wordpress.org/support/users/walterpinem/) * (@walterpinem) * [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/#post-13746910) * Hi [@alphavarez](https://wordpress.org/support/users/alphavarez/) * I will try another alternative to fix the issue in the next update. * Please be patient with me. * Thank you. * Thread Starter [alphavarez](https://wordpress.org/support/users/alphavarez/) * (@alphavarez) * [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/#post-13766480) * Thanks for your support Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Floating chat button’ is closed to new replies. * ![](https://ps.w.org/oneclick-whatsapp-order/assets/icon-256x256.png?rev=2199189) * [OneClick Chat to Order](https://wordpress.org/plugins/oneclick-whatsapp-order/) * [Frequently Asked Questions](https://wordpress.org/plugins/oneclick-whatsapp-order/#faq) * [Support Threads](https://wordpress.org/support/plugin/oneclick-whatsapp-order/) * [Active Topics](https://wordpress.org/support/plugin/oneclick-whatsapp-order/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/oneclick-whatsapp-order/unresolved/) * [Reviews](https://wordpress.org/support/plugin/oneclick-whatsapp-order/reviews/) * 9 replies * 2 participants * Last reply from: [alphavarez](https://wordpress.org/support/users/alphavarez/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/floating-chat-button/#post-13766480) * Status: not resolved