Title: [FOCUS ERROR?] Plugin Clearing Payment Fields
Last modified: August 19, 2021

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# [FOCUS ERROR?] Plugin Clearing Payment Fields

 *  Resolved [Davi Augusto](https://wordpress.org/support/users/invokeeer/)
 * (@invokeeer)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/focus-error-plugin-clearing-payment-fields/)
 * I use [this plugin](https://br.wordpress.org/plugins/woocommerce-mercadopago/)
   so that I can integrate payment methods via card etc in my store.
 * However, the Fluid Checkout plugin for WooCommerce. is clearing fields on the
   checkout page.
 * I’ll try to explain it better.
 * For example, the customer puts the card number in its respective field in the
   mentioned plugin, then the entire form is updated and erases the card number 
   data, making it impossible to fill in the data and finalize the purchase respectively!
 * Simulate a checkout in
    [SITE](http://dacaw.com.br)
    -  This topic was modified 4 years, 10 months ago by [Davi Augusto](https://wordpress.org/support/users/invokeeer/).
    -  This topic was modified 4 years, 10 months ago by [Davi Augusto](https://wordpress.org/support/users/invokeeer/).

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Diego Versiani](https://wordpress.org/support/users/diegoversiani/)
 * (@diegoversiani)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/focus-error-plugin-clearing-payment-fields/#post-14790838)
 * Hi [@invokeeer](https://wordpress.org/support/users/invokeeer/),
 * Fluid Checkout does update the checkout page multiple times in the same way as
   the native WooCommerce checkout.
 * For security purposes, our plugin does not save any payment information between
   these updates. Please note that this is the same behavior as the native WooCommerce
   checkout.
 * The website link you sent is not using Fluid Checkout at the moment. And, I’m
   currently unable to test the Mercado Pago payment method on my side as I need
   access to my account there, it will take a few days until I can test it myself.
 * If possible, create a video recording or take some screenshots to help me understand
   exactly what is the issue and how we could fix it 🙂
 * In case you don’t want to publish the video here, you can send me the link at
   diego [at] fluidweb.co.
 * Best,
    Diego
 *  Plugin Author [Diego Versiani](https://wordpress.org/support/users/diegoversiani/)
 * (@diegoversiani)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/focus-error-plugin-clearing-payment-fields/#post-14859684)
 * Hi [@invokeeer](https://wordpress.org/support/users/invokeeer/),
 * I’m closing this thread since I haven’t heard back from you in 3 weeks.
 * Feel free to re-open it providing the requested information.
 * Best,
    Diego
 *  [bc13513](https://wordpress.org/support/users/bc13513/)
 * (@bc13513)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/focus-error-plugin-clearing-payment-fields/#post-14863466)
 * Hi, I’m facing the same issue. I’m using the Mercado Pago plugin. I made a video
   showing what’s happening.[Here is the video](https://drive.google.com/file/d/1nCEAYZBcPBc6rwHpOi9EuXtT7a_RhRK6/view?usp=sharing).
   While this is happening I’m using the plugin option to redirect to their site.
 *  Plugin Author [Diego Versiani](https://wordpress.org/support/users/diegoversiani/)
 * (@diegoversiani)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/focus-error-plugin-clearing-payment-fields/#post-14866606)
 * Hi [@bc13513](https://wordpress.org/support/users/bc13513/),
 * I finally got access to my Mercado Pago account again so I could test it.
 * Although, I could not reproduce this issue on my side.
 * The tests were made with the Storefront theme, Fluid Checkout versions 1.2.0 
   through 1.2.10 (first to last public releases), and the next version (1.3.0) 
   which is not released yet.
 * I also tested it with the plugin “Brazilian Market on WooCommerce” activated 
   and not activated. Although we don’t fully support this plugin yet, I thought
   there could have been a conflict between these two plugins.
 * None of these combinations resulted in the behavior you are experiencing.
 * During my tests, the only time the payment fields were cleared is when you leave
   the page open but change the active window on your operational system. This behavior
   is by design, to enable to save the user’s data if they leave the page for any
   reason. However, I’ll try to improve it by avoiding update the payment section
   when this happens.
 * Could you confirm which version of Fluid Checkout you are using, and the list
   of plugins you have activated on your website with their respective versions?
 * If you don’t want this information publicly available here, please send me a 
   message to diego [at] fluidweb.co.
 * Best,
    Diego
 *  Plugin Author [Diego Versiani](https://wordpress.org/support/users/diegoversiani/)
 * (@diegoversiani)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/focus-error-plugin-clearing-payment-fields/#post-14871423)
 * Hi [@bc13513](https://wordpress.org/support/users/bc13513/) [@invokeeer](https://wordpress.org/support/users/invokeeer/),
 * The issue with the Mercado Pago plugin has been solved, but it is not released
   yet. If you can’t wait for the next version (1.3.0), you can try the beta version
   1.3.0-beta-3:
    [https://t2449427.p.clickup-attachments.com/t2449427/b35a7438-7913-4c9d-baa2-82f8eda82710/fluid-checkout-1.3.0-beta-3.zip](https://t2449427.p.clickup-attachments.com/t2449427/b35a7438-7913-4c9d-baa2-82f8eda82710/fluid-checkout-1.3.0-beta-3.zip)
 * I’ll update you here once the new version is released.
 * Best,
    Diego
 *  [bc13513](https://wordpress.org/support/users/bc13513/)
 * (@bc13513)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/focus-error-plugin-clearing-payment-fields/#post-14874437)
 * Hi, sorry for the delay to answer. Thanks! I’ll wait for the update
 *  Plugin Author [Diego Versiani](https://wordpress.org/support/users/diegoversiani/)
 * (@diegoversiani)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/focus-error-plugin-clearing-payment-fields/#post-14897943)
 * Hi [@bc13513](https://wordpress.org/support/users/bc13513/) [@invokeeer](https://wordpress.org/support/users/invokeeer/),
 * The new version (1.3.0) has just been released with this fix.
 * Best,
    Diego

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘[FOCUS ERROR?] Plugin Clearing Payment Fields’ is closed to new replies.

 * ![](https://ps.w.org/fluid-checkout/assets/icon-256x256.png?rev=3492947)
 * [Fluid Checkout for WooCommerce - Lite](https://wordpress.org/plugins/fluid-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fluid-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fluid-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/fluid-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fluid-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fluid-checkout/reviews/)

 * 7 replies
 * 3 participants
 * Last reply from: [Diego Versiani](https://wordpress.org/support/users/diegoversiani/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/focus-error-plugin-clearing-payment-fields/#post-14897943)
 * Status: resolved