For Custom Support

  • Resolved bharti18

    (@bharti18)


    1 year ago

    Hello,

    I am using the SupportCandy plugin to manage Support Tickets on my custom WordPress website. I would like to know if the plugin provides shortcodes or CSS class names to display ticket counts such as New Tickets, Unresolved, Unassigned, and Closed, along with recent ticket details, so I can showcase these on my custom admin dashboard (index.php).

    Additionally, if an agent is assigned to a ticket, is it possible to send email notifications to the assigned agent? Also, can multiple agents be assigned to a single support ticket?

    Regarding the “Customers” section in the admin dashboard, when clicking the View button (which triggers javascript:wpsc_view_customer_info(3, '4f8b66f97c')), can the chat log for that customer be displayed?

    Finally, I want to customize the ticket submission form by adding custom fields. Will I be able to access the CSS class names for those custom form fields for styling purposes?

    Thank you.

Viewing 1 replies (of 1 total)
  • miliighe

    (@miliighe)

    11 months, 4 weeks ago

    Hello Bharti,

    Thanks for contacting us. I hope you are doing well.

    You can access all the shortcode on this page: https://supportcandy.net/docs/shortcodes/

    You can sent email to assigned agent, please go to Support > Email Notifications > Ticket Notifications > Add New > Trigger: Change Assignee > Edit the Subject and Email Body > Add “Assignee” to the recipient > Save the changes. Install and activate any SMTP plugin to make sure email delivery.

    The Chat log can not be shown for the requiested event.

    Custom CSS can not be applied to custom fields and form.

    Thank you.

Viewing 1 replies (of 1 total)

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