Title: Forbidden Errors
Last modified: February 16, 2024

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# Forbidden Errors

 *  Resolved [nerdnestmedia](https://wordpress.org/support/users/nerdnestmedia/)
 * (@nerdnestmedia)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/forbidden-errors-2/)
 * Hello!
   We are getting complaints from our customers that they are unable to checkout
   via memberpress’ signup form to become a subscriber. They are receiving a message
   when they put in the coupon code we are offering that says: *** Forbidden. Your
   IP belongs to a high spam risk network. ***
 * Do you happen to know why? I really appreciate any help you can give!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fforbidden-errors-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/forbidden-errors-2/#post-17429595)
 * Hello [@nerdnestmedia](https://wordpress.org/support/users/nerdnestmedia/),
 * We need to analyze your logs. Please, mark records in your Anti-Spam Log: Your
   Anti-Spam Log [ [https://cleantalk.org/my/show_requests](https://cleantalk.org/my/show_requests)]—
   > choose your website in the drop-down menu —> there are buttons “**Spam**” and“**
   Not Spam**” under every record —> mark records using these buttons.
 * The guide is here: [https://cleantalk.org/help/feedback-spam](https://cleantalk.org/help/feedback-spam)
 * Waiting for your reply.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/forbidden-errors-2/#post-17438756)
 * We’ve changed filters for your website. I’m going to mark this topic as “resolved”.
   
   If you need further support, you can start a new topic or contact us via our 
   private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Forbidden Errors’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti-Spam by CleanTalk. Spam Firewall & protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/forbidden-errors-2/#post-17438756)
 * Status: resolved