Title: 'Force' Payment
Last modified: August 31, 2016

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# 'Force' Payment

 *  Resolved [crossbeats](https://wordpress.org/support/users/crossbeats/)
 * (@crossbeats)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/force-payment/)
 * We had an order fail due to mismatched billing and shipping addresses. We contacted
   the end user, and confirmed some details, and decided to let the order through.
 * I changed the status of the order in WooCommerce to “Processing,” but the money
   isn’t coming through to PayPal. Is there a way to force the payment through? 
   How do we handle situations like this?
 * [https://wordpress.org/plugins/paypal-for-woocommerce/](https://wordpress.org/plugins/paypal-for-woocommerce/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/force-payment/#post-7201756)
 * Was it done through Express Checkout or Payments Pro? If Pro, was it DoDirectPayment
   or PayFlow?
 *  Thread Starter [crossbeats](https://wordpress.org/support/users/crossbeats/)
 * (@crossbeats)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/force-payment/#post-7201898)
 * Pro, with PayFlow
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/force-payment/#post-7201909)
 * If you log in to the PayFlow account and pull up that original transaction you
   should see a link or something in there about a “reference transaction” or “create
   a transaction” or something like that. It’s different in different accounts.
 * If you can find that you should be able to process a new payment without any 
   further approval from the user.
 * If you can’t find anything like that you could try it using the API, and that
   might work, but it might be easier to just call the customer and have them try
   again.
 *  Thread Starter [crossbeats](https://wordpress.org/support/users/crossbeats/)
 * (@crossbeats)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/force-payment/#post-7202028)
 * The payment didn’t go through to PayPal at all, the transaction doesn’t show 
   up in our PayPal account anywhere.
 * It’s marked as Failed in WooCommerce, see screenshot: [http://i.imgur.com/HPTk3xD.jpg](http://i.imgur.com/HPTk3xD.jpg)
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/force-payment/#post-7202030)
 * Ok, well in that case there is nothing we can do. I’m not sure why you have marked
   it Processing if the payment was simply a failure..??
 * If you have logging enabled in the plugin you should be able to see what exactly
   the failure was.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘'Force' Payment’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg)
 * [PayPal for WooCommerce](https://wordpress.org/plugins/paypal-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paypal-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paypal-for-woocommerce/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [angelleye](https://wordpress.org/support/users/angelleye/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/force-payment/#post-7202030)
 * Status: resolved