Hi,
First, thank you for choosing our theme and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind regards,
Givi
Thank you for your prompt reply!
` wp-core
version: 6.4.1
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: false
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true wp-paths-sizes
wordpress_path: /var/www/html
wordpress_size: loading…
uploads_path: /var/www/html/wp-content/uploads
uploads_size: loading…
themes_path: /var/www/html/wp-content/themes
themes_size: loading…
plugins_path: /var/www/html/wp-content/plugins
plugins_size: loading…
database_size: loading…
total_size: loading… wp-active-theme
name: Royal Elementor Kit (royal-elementor-kit)
version: 1.0.112 (latest version: 1.0.113)
author: WP Royal
author_website: https://royal-elementor-addons.com/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, title-tag, post-thumbnails, custom-logo, custom-header, custom-background, menus, html5, responsive-embeds, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /var/www/html/wp-content/themes/royal-elementor-kit
auto_update: Disabled wp-themes-inactive (4)
Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-One: version: 2.0, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Three: version: 1.3, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Two: version: 1.6, author: the WordPress team, Auto-updates disabled wp-plugins-active (2)
Elementor: version: 3.17.3, author: Elementor.com, Auto-updates disabled
Royal Elementor Addons: version: 1.3.81, author: WP Royal, Auto-updates disabled wp-plugins-inactive (4)
Akismet Anti-spam: Spam Protection: version: 5.3, author: Automattic - Anti-spam Team, Auto-updates disabled
Connect Polylang for Elementor: version: 2.4.3, author: Creame, Auto-updates disabled
Polylang: version: 3.5.2, author: WP SYNTEX, Auto-updates disabled
WP fail2ban: version: 5.2.1, author: Charles Lecklider, Auto-updates disabled wp-media
image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 16M
upload_max_filesize: 16M
max_effective_size: 16 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: not available wp-server
server_architecture: Linux 5.15.0-67-generic x86_64
httpd_software: Apache/2.4.52 (Ubuntu)
php_version: 8.0.28 64bit
php_sapi: apache2handler
max_input_variables: 1000
time_limit: 60
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 16M
php_post_max_size: 16M
curl_version: 7.81.0 OpenSSL/3.0.2
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: false
current: 2023-12-01T12:04:05+00:00
utc-time: Friday, 01-Dec-23 12:04:05 UTC
server-time: 2023-12-01T12:04:04+00:00 wp-database
extension: mysqli
server_version: 8.0.32
client_version: mysqlnd 8.0.28
max_allowed_packet: 67108864
max_connections: 151 wp-constants
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/html/wp-content
WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
Hello!
So how did you solve it?
Have the same problem at https://anatoliismm.com.ua
Hi @corbanua
At first, thank you for choosing our plugin and service.
The solution provided to the user may not help you and fix the issue, we recommend sending the info as instructed below:
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
