Form stopped submitting with errors

  • Resolved wynot

    (@wynot)


    3 years, 1 month ago

    Hello,

    My form stopped submitting and hangs with the following error in log file:

    [proxy_fcgi:error [pid 21030:tid 139745342187264 [client 174.130.58.10:0 AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Mpdf\MpdfException: Cannot find TTF TrueType font file “XB Riyaz.ttf” in config…………inc/lib/mpdf/vendor/mpdf/mpdf/src/Mpdf.php(18214): Mpdf\Mpdf->SetFont()\n#3 /home/450361.cloudwaysapps.com/qtcbmdvfgq/public_html/wp-content/plugins/generate-pdf-using-contact-form-7/inc/lib/mp…’, referer: https://moldlawgroup.com/client-intake-1/

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter wynot

    (@wynot)

    3 years, 1 month ago

    Any update on this please? Thanks!

    Plugin Author ZealousWeb

    (@zealopensource)

    3 years, 1 month ago

    Hello @wynot

    To prevent the plugin from becoming too large, we have opted to utilize common TTF fonts and have included them in the plugin.

    However, if you encounter a fatal error that states “Cannot find TTF TrueType font file ‘XB Riyaz.ttf’ in configured font directories” because you are using a different font, you will need to upload the necessary font to the designated plugin path.
    /wp-content/plugins/generate-pdf-using-contact-form-7/inc/lib/mpdf/vendor/mpdf/mpdf/ttfonts

    1. You can obtain the required font by downloading it from the GitHub directory provided below.
      Visit Github link https://github.com/mpdf/mpdf/tree/development/ttfonts
    2. Download the fonts that’s missing and throwing error
      Click here to review How to Video

      Review Screenshots :
      https://prnt.sc/ZKde74y12q3N
      https://prnt.sc/PsXaTarHTx4m

    3: Upload this files to this plugin path
    /wp-content/plugins/generate-pdf-using-contact-form-7/inc/lib/mpdf/vendor/mpdf/mpdf/ttfonts

    S.S https://prnt.sc/-TLx40Qup76r

    Regards
    Zealousweb

    Plugin Author ZealousWeb

    (@zealopensource)

    3 years, 1 month ago

    Hello @wynot

    We are closing the ticket as we have not received any further comments or requests from you regarding the reported issue.

    We understand that you may have found a resolution. Our team is always available to assist you, and we encourage you to reach out to us again if you require any further assistance or encounter any related issues in the future.

    Thank you for choosing our product

    Regards

    Thread Starter wynot

    (@wynot)

    3 years, 1 month ago

    Thank you! Yes I believe your last update fixed this.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Form stopped submitting with errors’ is closed to new replies.

Tags