Title: Form Trigger Help
Last modified: March 31, 2026

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# Form Trigger Help

 *  Resolved [huawp](https://wordpress.org/support/users/huawp/)
 * (@huawp)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/form-trigger-help/)
 * We have setup a simple form name “Website Mitra Contact Form” to collect visitor’s
   contact info & message whenever the bot cannot answer their questions or when
   the visitors ask to connect to a live agent. We also want the form to be presented
   at the end of every chat session in case the visitor would like to leave us their
   contact info. How do we ensure that the form is displayed in these situations?
 * These are the trigger phrases we have configured:
    - Talk to someone
    - Connect to agent
 * In addition to this, we also added the below AI instructions in the Chatbot behavior
   settings:
    - If required information is NOT in the knowledge database, present the Website
      Mitra Contact Form and show this message: “I don’t have enough information
      to respond accurately. Please submit the contact form or email [info@hua.edu](https://wordpress.org/support/topic/form-trigger-help/info@hua.edu?output_format=md)
      or talk to us at [https://book.hua.edu/&#8221](https://book.hua.edu/&#8221);
 *  - End the chat by presenting the Website Mitra Contact Form and inviting the
      user to get in touch with us
 * Should the above setup work? We are not sure that it is working as intended.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fform-trigger-help%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * (@m4xw3ll)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/form-trigger-help/#post-18869145)
 * Hey [@huawp](https://wordpress.org/support/users/huawp/),
 * It sounds like you may be referring to the MxChat Forms add-on which is a pro
   add-on. I’m not allowed to provide assistance here for pro add-ons as it’s against
   the WordPress directory TOS. Please contact me via MxChat website by submitting
   a contact form or support ticket for pro add-ons.
 * I’m more than happy to assist there!
 * Thank you again.
 * Maxwell

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/mxchat-basic/assets/icon-256x256.png?rev=3267273)
 * [MxChat - AI Chatbot & Content Generation for WordPress](https://wordpress.org/plugins/mxchat-basic/)
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 * 1 reply
 * 2 participants
 * Last reply from: [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * Last activity: [1 month, 3 weeks ago](https://wordpress.org/support/topic/form-trigger-help/#post-18869145)
 * Status: resolved