Title: Forminator 500 server errors Last modified: July 7, 2025 --- # Forminator 500 server errors * Resolved [alexwent](https://wordpress.org/support/users/alexwent/) * (@alexwent) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/) * I had a message from Amin in response to [https://wordpress.org/support/topic/free-version-of-forminator-stops-working/#post-18544440](https://wordpress.org/support/topic/free-version-of-forminator-stops-working/#post-18544440). I erased the uploads/forminator files and recreated the form on a new page. The problem persists. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fforminator-500-server-errors%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Support [Williams – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport3/) * (@wpmudevsupport3) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18545073) * Hi [@alexwent](https://wordpress.org/support/users/alexwent/) , * I hope you’re doing well and I’m sorry to see that you’re facing this issue. * As it’s related to a 500 internal error, would it be possible for you to try to find this line on your wp-config.php? * `define('WP_DEBUG', true);` * And replace it with the following: * ``` // Enable WP_DEBUG mode define('WP_DEBUG', true); // Enable Debug logging to the /wp-content/debug.log file define('WP_DEBUG_LOG', true); @ini_set( 'log_errors', 1 ); // Disable display of errors and warnings define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors', 0); ``` * In case you can’t find the first line, please add the code just above the “that’s all stop coding” comment in your wp-config.php * After doing this, please replicate the error and then go to your wp-content folder and find the debug.log file, it should show a PHP Fatal Error or similar, please share that error with us, you can remove any sensitive data like the complete path of the file. * That will help us to have a better idea of what’s causing the error. * I hope to hear back from you soon. Best Regards, Williams Valerio * Thread Starter [alexwent](https://wordpress.org/support/users/alexwent/) * (@alexwent) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18545135) * Hi Williams. I set up debug.log as requested. The only things I got were the following deprecation warnings: * [07-Jul-2025 22:04:33 UTC] PHP Deprecated: preg_match(): Passing null to parameter# 2 ($subject) of type string is deprecated in /data/web/virtuals/281183/virtual/ www/domains/websiteswanted.eu/wp-includes/formatting.php on line 1596 [07-Jul- 2025 22:04:33 UTC] PHP Deprecated: strip_tags(): Passing null to parameter #1( $string) of type string is deprecated in /data/web/virtuals/281183/virtual/www/ domains/websiteswanted.eu/wp-includes/formatting.php on line 2262 * I tried manually enqueuing forminator styles but no joy. IMPORTANT INFORMATIONBy the way, I am using the latest version of Forminator (1.44.3)The theme is Divi 5 (alpha 18.1) but I am not sure this is the problem, since I also have seven forminator forms running on a Divi 5 alpha 18.1 site at prague4gay.comI have been in touch with the hosting service (Wedos.cz) but they say there is nothing blocking uploads to uploads/forminator/I am more than happy to grant access to the current site if it would help your investigation. * [Kris – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport13/) * (@wpmudevsupport13) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18545851) * Hi [@alexwent](https://wordpress.org/support/users/alexwent/) * We had a similar case in the past, and it was related to server infrastructure. Can you remove this Options -ExecCGI rule from the /uploads/forminator/..htaccess file? * Also, please add the following snippet as a mu-plugin so that the rule doesn’t gets added in the future also. You can add a must-use plugin to your site’s wp- content/mu-plugins folder like this [https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins](https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins), then add the following code to the plugin’s PHP file: * ```wp-block-code We had a similar case in the past, and it was related to server infrastructure. > Can you remove this Options -ExecCGI rule from the /uploads/forminator/..htaccess > file? * Also, any name for the file should be okay if it ends in .php (so it’s a php file), and it’s under wp-content/mu-plugins * I hope to hear back from you soon. Best Regards, Williams Valerio * Thread Starter [alexwent](https://wordpress.org/support/users/alexwent/) * (@alexwent) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18546788) * Yes. The script in the htaccess file reads as follows: * ```wp-block-code # BEGIN Forminator# The directives (lines) between "BEGIN Forminator" and "END Forminator" are# dynamically generated, and should only be modified via WordPress filters.# Any changes to the directives between these markers will be overwritten.# Disable parsing of PHP for some server configurations. SetHandler none SetHandler default-handler Options -Indexes RemoveHandler .cgi .php .php3 .php4 .php5 .phtml .pl .py .pyc .pyo php_flag engine off Header set X-Robots-Tag "noindex"# END Forminator ``` * Plugin Support [Williams – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport3/) * (@wpmudevsupport3) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18546853) * Hi [@alexwent](https://wordpress.org/support/users/alexwent/) , * I hope you’re doing well, and I’m sorry to see that you’re facing this issue. * Would it be possible for you to run 2 more tests? Both of them with the debug. log enabled as mentioned in my previous reply. * 1st) -Try to replicate the issue. -Check the debug.log to confirm if the error message changed. * 2nd) -Rename the mu-plugin so it ends in .txt instead of .php to deactivate it. -Try to replicate the issue. -Check the debug.log to confirm if the error message changed. * It is weird but also possible that there were more than 1 issue causing the form to return the error. * I hope to hear back from you soon. Best Regards, Williams Valerio * Thread Starter [alexwent](https://wordpress.org/support/users/alexwent/) * (@alexwent) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18546900) 1. Complete debug.log * [07-Jul-2025 22:04:33 UTC] PHP Deprecated: preg_match(): Passing null to parameter# 2 ($subject) of type string is deprecated in /data/web/virtuals/281183/virtual/ www/domains/websiteswanted.eu/wp-includes/formatting.php on line 1596 [07-Jul- 2025 22:04:33 UTC] PHP Deprecated: strip_tags(): Passing null to parameter #1( $string) of type string is deprecated in /data/web/virtuals/281183/virtual/www/ domains/websiteswanted.eu/wp-includes/formatting.php on line 2262[08-Jul-2025 01:37:56 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(/data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/ cache/wpo-cache/websiteswanted.eu/index.html/index.html) is not within the allowed path(s): (/data/web/virtuals/281183/virtual) in /data/web/virtuals/281183/virtual/ www/domains/websiteswanted.eu/wp-content/plugins/wp-optimize/cache/file-based- page-cache-functions.php on line 669[08-Jul-2025 01:37:56 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(/data/web/virtuals/281183/virtual/www/ domains/websiteswanted.eu/wp-content/cache/wpo-cache/websiteswanted.eu/index. html/index.rss-xml) is not within the allowed path(s): (/data/web/virtuals/281183/ virtual) in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp- content/plugins/wp-optimize/cache/file-based-page-cache-functions.php on line 669[08-Jul-2025 01:37:56 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(/data/web/virtuals/281183/virtual/www/domains/websiteswanted. eu/wp-content/cache/wpo-cache/websiteswanted.eu/index.html/index.html) is not within the allowed path(s): (/data/web/virtuals/281183/virtual) in /data/web/ virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/plugins/wp-optimize/ cache/file-based-page-cache-functions.php on line 684[08-Jul-2025 01:37:56 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(/data/web/ virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/cache/wpo-cache/ websiteswanted.eu/index.html/index.html) is not within the allowed path(s): (/ data/web/virtuals/281183/virtual) in /data/web/virtuals/281183/virtual/www/domains/ websiteswanted.eu/wp-content/plugins/wp-optimize/cache/file-based-page-cache- functions.php on line 718[08-Jul-2025 06:39:13 UTC] Automatic updates starting…[ 08-Jul-2025 06:39:14 UTC] Automatic updates complete.[08-Jul-2025 12:13:18 UTC]…/ builder/core.php:4648 et_builder_get_google_fonts():An unkown error has occured while trying to retrieve the fonts from the Google Fonts API. Please ensure your Google API Key is valid and active. * ```wp-block-code [08-Jul-2025 12:31:51 UTC] PHP Deprecated: preg_match(): Passing null to parameter #2 ($subject) of type string is deprecated in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-includes/formatting.php on line 1596[08-Jul-2025 12:31:51 UTC] PHP Deprecated: strip_tags(): Passing null to parameter #1 ($string) of type string is deprecated in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-includes/formatting.php on line 2262[08-Jul-2025 18:29:43 UTC] Automatic updates starting…[08-Jul-2025 18:29:44 UTC] Automatic updates complete.2. Renamed mu-plugin to .txtNo change in error log that I can see. [07-Jul-2025 22:04:33 UTC] PHP Deprecated: preg_match(): Passing null to parameter #2 ($subject) of type string is deprecated in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-includes/formatting.php on line 1596[07-Jul-2025 22:04:33 UTC] PHP Deprecated: strip_tags(): Passing null to parameter #1 ($string) of type string is deprecated in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-includes/formatting.php on line 2262[08-Jul-2025 01:37:56 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(/data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/cache/wpo-cache/websiteswanted.eu/index.html/index.html) is not within the allowed path(s): (/data/web/virtuals/281183/virtual) in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/plugins/wp-optimize/cache/file-based-page-cache-functions.php on line 669[08-Jul-2025 01:37:56 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(/data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/cache/wpo-cache/websiteswanted.eu/index.html/index.rss-xml) is not within the allowed path(s): (/data/web/virtuals/281183/virtual) in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/plugins/wp-optimize/cache/file-based-page-cache-functions.php on line 669[08-Jul-2025 01:37:56 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(/data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/cache/wpo-cache/websiteswanted.eu/index.html/index.html) is not within the allowed path(s): (/data/web/virtuals/281183/virtual) in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/plugins/wp-optimize/cache/file-based-page-cache-functions.php on line 684[08-Jul-2025 01:37:56 UTC] PHP Warning: file_exists(): open_basedir restriction in effect. File(/data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/cache/wpo-cache/websiteswanted.eu/index.html/index.html) is not within the allowed path(s): (/data/web/virtuals/281183/virtual) in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-content/plugins/wp-optimize/cache/file-based-page-cache-functions.php on line 718[08-Jul-2025 06:39:13 UTC] Automatic updates starting…[08-Jul-2025 06:39:14 UTC] Automatic updates complete.[08-Jul-2025 12:13:18 UTC] …/builder/core.php:4648 et_builder_get_google_fonts():An unkown error has occured while trying to retrieve the fonts from the Google Fonts API. Please ensure your Google API Key is valid and active.[08-Jul-2025 12:31:51 UTC] PHP Deprecated: preg_match(): Passing null to parameter #2 ($subject) of type string is deprecated in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-includes/formatting.php on line 1596[08-Jul-2025 12:31:51 UTC] PHP Deprecated: strip_tags(): Passing null to parameter #1 ($string) of type string is deprecated in /data/web/virtuals/281183/virtual/www/domains/websiteswanted.eu/wp-includes/formatting.php on line 2262[08-Jul-2025 18:29:43 UTC] Automatic updates starting…[08-Jul-2025 18:29:44 UTC] Automatic updates complete. ``` * Unfortunately if I cannot get it to work I’ll have to install Divi’s own form module. I would much rather use forminator! If you need access to my WordPress site to have a look under the hood, just ping me a private email (clearly I can’t send credentials over this forum) * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18549306) * Hello [@alexwent](https://wordpress.org/support/users/alexwent/), * I hope you’re doing well. * I reviewed the error logs, and there is nothing because the CSS file 500 error isn’t generated by PHP, but I suspect the htaccess handler block. * Here you shared the htaccess file [https://wordpress.org/support/topic/forminator-500-server-errors/#post-18546788](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18546788) * Can you please replace it with this? * ``` # BEGIN Forminator # The directives (lines) between "BEGIN Forminator" and "END Forminator" are # dynamically generated, and should only be modified via WordPress filters. # Any changes to the directives between these markers will be overwritten. # Disable PHP and script execution for potentially dangerous file types only SetHandler none SetHandler default-handler Options -Indexes RemoveHandler .cgi .php .php3 .php4 .php5 .phtml .pl .py .pyc .pyo php_flag engine off Header set X-Robots-Tag "noindex" # END Forminator ``` * This .htaccess file will only disable script execution for risky files (e.g.,. php, .pl, .py) — not for files like .css, .js, etc. * Please upload it to the `wp-content/uploads/forminator/` directory. * **Remember to create a site backup before implementing this. ** * Please give it a try and share the outcome with us. * – Kind Regards, Imran Khan * Thread Starter [alexwent](https://wordpress.org/support/users/alexwent/) * (@alexwent) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18549362) * Hi Imran. Thanks for your latest mail. * I replaced the code in the .htaccess file but it has had no effect. To be sure, I cleared caches on the server and on the browser, created a brand new test form and uploaded it to [https://websiteswanted.eu/test-page](https://websiteswanted.eu/test-page) To be clear, the forms work perfectly well in terms of submitting entries (in fact I received one just now from a mailinator address which could have been you?). It is only the CSS that ‘s not rendering correctly.Thanks for your ongoing support. * Plugin Support [Saurabh – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support7/) * (@wpmudev-support7) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18549594) * Hello [@alexwent](https://wordpress.org/support/users/alexwent/), * I appreciate your quick response here. * The issue appears to be quite complex, possibly related to the server or a rule blocking the loading of the CSS file. Could you please share the server logs & access logs with us at this email [wpsupport@incsub.com](https://wordpress.org/support/topic/forminator-500-server-errors/wpsupport@incsub.com?output_format=md), so we can share them with the Forminator developers for further review? Subject: ATTN: WPMU DEV support – wp.org * Please link back to this thread for reference ([https://wordpress.org/support/topic/forminator-500-server-errors](https://wordpress.org/support/topic/forminator-500-server-errors)) * Kind Regards, Saurabh * Thread Starter [alexwent](https://wordpress.org/support/users/alexwent/) * (@alexwent) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18551079) * Hi Saurabh. I’ve mailed the logs to that address. * Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/) * (@wpmudevsupport14) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/forminator-500-server-errors/#post-18551940) * Hi [@alexwent](https://wordpress.org/support/users/alexwent/), * Thank you for sending us the logs. * We have shared some suggestions in our response to your email. Please try them out and let us know how it goes. * Best Regards, Nebu John * Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/) * (@wpmudevsupport12) * [10 months ago](https://wordpress.org/support/topic/forminator-500-server-errors/page/2/#post-18571960) * Hi [@alexwent](https://wordpress.org/support/users/alexwent/) * We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know! * Best Regards Patrick Freitas Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Forminator 500 server errors’ is closed to new replies. * ![](https://ps.w.org/forminator/assets/icon-256x256.gif?rev=3443182) * [Forminator Forms – Contact Form, Payment Form & Custom Form Builder](https://wordpress.org/plugins/forminator/) * [Frequently Asked Questions](https://wordpress.org/plugins/forminator/#faq) * [Support Threads](https://wordpress.org/support/plugin/forminator/) * [Active Topics](https://wordpress.org/support/plugin/forminator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/forminator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/forminator/reviews/) ## Tags * [500 error](https://wordpress.org/support/topic-tag/500-error/) * 16 replies * 7 participants * Last reply from: [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/) * Last activity: [10 months ago](https://wordpress.org/support/topic/forminator-500-server-errors/page/2/#post-18571960) * Status: resolved