Title: Forminator causing fatal error
Last modified: April 13, 2023

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# Forminator causing fatal error

 *  Resolved [akkinec](https://wordpress.org/support/users/akkinec/)
 * (@akkinec)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/forminator-causing-fatal-error/)
 * Hi,
 * Not sure if this is already covered earlier
 * Website with Forminator was working ok, when suddenly got a fatal error caused
   by Forminator: **Fatal error**: require_once(): Failed opening required ‘/home/
   vol8_8/…/…/htdocs/wp-content/plugins/forminator/library/class-api.php’ (include_path
   =’.:/usr/share/pear/’) in **/home/vol8_8/…/…/htdocs/wp-content/plugins/forminator/
   forminator.php** on line **74**
 * When looking in the File mgr cannot even find the folder named “htdocs/wp-content/
   plugins/forminator/library”
 * Any ideas how to solve?
 * WordPress version 6.1.1
   Active theme: Neve (version 3.5.4)Current plugin: Forminator(
   version 1.23.3) PHP version 7.4.8
 * Thx and gr, Khouseyn

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/)
 * (@wpmudevsupport14)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/forminator-causing-fatal-error/#post-16654214)
 * Hi [@akkinec](https://wordpress.org/support/users/akkinec/),
 * I hope you are keeping well and sorry to know that you are experiencing this 
   issue.
 * > When looking in the File mgr cannot even find the folder named “htdocs/wp-content/
   > plugins/forminator/library”
 * It looks like there are files missing from your Formiantor installation. Can 
   you please re-install the plugin and check if the issue still persists?
 * Please let us know how that goes.
 * Kind Regards,
    Nebu John
 *  Thread Starter [akkinec](https://wordpress.org/support/users/akkinec/)
 * (@akkinec)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/forminator-causing-fatal-error/#post-16654523)
 * Hi Nebu John,
 * Thanks for the advise. I had this possible solution in mind, although didn’t 
   do it yet, because not sure if all the set up forms and communications will be
   kept or not? Are you aware of the exact changes after re-install?
 * Gr,
 * Khouseyn
 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/forminator-causing-fatal-error/#post-16655653)
 * Hi [@akkinec](https://wordpress.org/support/users/akkinec/)
 * The simplest way to safely re-install is to download the plugin package first
   and then install it via the “Plugins -> Add new -> Upload” option.
 * It will ask you at some point if you want to replace existing files with uploaded
   one – confirm that you want to replace with uploaded one.
 * This will not cause data loss and all the forms and submissions will still be
   there.
 * Of course it’s always strongly recommended to take a full backup of the site 
   first – just to stay on the safe-side.
 * Kind regards,
    Adam
 *  Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/)
 * (@wpmudev-support2)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/forminator-causing-fatal-error/#post-16681361)
 * Hello [@akkinec](https://wordpress.org/support/users/akkinec/) ,
 * We haven’t heard from you for over a week now, so it looks like you no longer
   need our assistance.
 * Feel free to re-open this ticket if needed.
 * Kind regards
    Kasia

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Forminator causing fatal error’ is closed to new replies.

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## Tags

 * [fatal_error](https://wordpress.org/support/topic-tag/fatal_error/)

 * 4 replies
 * 4 participants
 * Last reply from: [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/forminator-causing-fatal-error/#post-16681361)
 * Status: resolved