Title: Forminator missing submissions
Last modified: February 9, 2021

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# Forminator missing submissions

 *  Resolved [steckscout](https://wordpress.org/support/users/steckscout/)
 * (@steckscout)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/)
 * Hello! I’m having an issue with some of my form submissions being marked as spam
   in my database, I believe Askimet is the cause of this but I do not know for 
   sure. I went ahead and changed the is_spam value in the database to 0 for all
   entries and the submissions do not appear in my forms. Furthermore, the database
   for the submissions seems quite odd to me, the timestamps for many submissions
   are incorrect, and the data seems fragmented or altogether missing from this 
   table for a large selection of submissions which do appear properly on my site.
   Please help me to resolve this so that all the submissions received for my forms
   will appear properly in Forminator. Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/#post-14031704)
 * Hi [@steckscout](https://wordpress.org/support/users/steckscout/)
 * I hope you’re well today!
 * Forminator does indeed integrated (quietly) with Akismet to filter out potential
   spam from submissions and while such submissions are still stored in the database
   they will be marked in “is_spam” field in “wp_frmt_form_entry” table.
 * Not entire submission data set is stored in this table though. You are right 
   about the data being “fragmented” but that shouldn’t be an issue because it’s
   handled by the plugin code as long as the submission is there and is not expired(
   according to submission retention settings on “Forminator -> Settings -> Submissions”
   page) and not marked as spam.
 * If I understand correctly: you have already tried to set “is_spam” value to 0(
   which would mean “it’s not spam”) and that did not cause these submissions to
   show on site, right?
 * Is there any server-side cache involved, especially object cache? If you don’t
   know, could you ask your host to make sure about it? It’s often the issue – the
   direct change in the DB doesn’t affect data on site for some time due to either
   site or its DB data being cached – so it would be good to rule that out first
   and if it’s not the case we would “dig deeper” then.
 * Kind regards,
    Adam
 *  Thread Starter [steckscout](https://wordpress.org/support/users/steckscout/)
 * (@steckscout)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/#post-14031980)
 * [@wpmudev-support8](https://wordpress.org/support/users/wpmudev-support8/)
 * Yes, my site absolutely has server-side caching, which I went ahead and cleared.
   I do not know if there should be some delay between when the cache is cleared
   and when the entries become visible again.
 * As for the fragmentation of the database, is there any documentation on how those
   entries are assimilated to provide response data? I’d like to understand that
   better. Thank you!
 *  Thread Starter [steckscout](https://wordpress.org/support/users/steckscout/)
 * (@steckscout)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/#post-14037829)
 * [@wpmudev-support8](https://wordpress.org/support/users/wpmudev-support8/)
 * Hello! At this point I think it’s safe to say that the issue with the entries
   not appearing hasn’t been resolved despite the change. The submissions still 
   do not appear.
 *  Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * (@wpmudevsupport11)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/#post-14040871)
 * Hi [@steckscout](https://wordpress.org/support/users/steckscout/),
 * > At this point I think it’s safe to say that the issue with the entries not 
   > appearing hasn’t been resolved despite the change.
 * Sorry to hear about the ongoing issue. I tried to replicate the issue with Akismet
   and Forminator enabled but wasn’t able to notice such an issue with submission
   missing unless I enter a spam submission manually.
 * Also If the is_spam was changed from 1 to 0, it did immediately show up on my
   system when tested. Unfortunately, there aren’t any docs on how the entires are
   fragmented in the database. You can check the wp_frmt_form_entry_meta table based
   on the “entry_id” in wp_frmt_form_entry table.
 * Maybe you could compare all the spam submissions and see if they are anything
   in common with these entries?
 * Are there any steps to replicate the issue or it occurs at random times? Were
   you able to confirm the issue occurs with all plugins disabled except Forminator
   and Akismet?
 * If you are aware of any steps to the issue then please do list that out so that
   we could have a better idea regarding this.
 * Please do let us know how it goes. Looking forward to your response.
 * Kind Regards,
    Nithin
 *  Thread Starter [steckscout](https://wordpress.org/support/users/steckscout/)
 * (@steckscout)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/#post-14042262)
 * Hello! For the vast majority of the submissions there is no factor that really
   predicts what’s going on, except for in one case, the primary reason I’m having
   this conversation, every single submission to a particular form is being marked
   as spam. As I’m going through the database I’m particularly confused because 
   on a form that has 225 submissions not a single one shows except a test response
   that has long since been deleted, and is not counted in the 225. This prompted
   me to explore the database more, and it’s looking like a vast majority of the
   stuff listed in that database are either things that are absolutely spam, or 
   test submissions deleted long ago. I’m not sure why this is the case but so much
   information just simply is not there.
 *  Thread Starter [steckscout](https://wordpress.org/support/users/steckscout/)
 * (@steckscout)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/#post-14043275)
 * Nevermind! Please disregard all confusion with the database, this has been solved.
   Changing the value of is_spam now does in fact instantly have an impact on whether
   or not a response appears. My next question is how do I stop this from happening
   in the future? These spam filters are quite helpful for contact forms, but are
   much less helpful for something like an event registration form. Is there any
   way to disable the Askimet integration with a particular form or stop it in some
   other manner? Thanks!
 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/#post-14051356)
 * Hi [@steckscout](https://wordpress.org/support/users/steckscout/)
 * I hope you’re well today!
 * I’m glad to hear that the DB issue is solved. As for Akismet integration, it’s“
   fixed” for now but you can override it by adding a line of code to the site:
 * `add_filter( 'forminator_akismet_is_spam', '__return_false', 10, 4 );`
 * If you add it to your current theme’s “functions.php” file it will force Akismet
   integration to not mark submissions as spam, regardless of the detection results.
 * We also have this on a development list so I believe it should in future be added
   as just a simple “on/off” switch in the plugin.
 * Best regards,
    Adam
 *  Thread Starter [steckscout](https://wordpress.org/support/users/steckscout/)
 * (@steckscout)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/#post-14054021)
 * I see! I’ll go ahead and add this to functions.php, but I was wondering if it
   was possible to turn it on and off for specific forms?
 *  Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/)
 * (@wpmudev-support2)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/#post-14110821)
 * Hello [@steckscout](https://wordpress.org/support/users/steckscout/) ,
 * I’m sorry for the late answer.
 * Please check our docs, we have added the required information about the Akismet
   [https://premium.wpmudev.org/docs/wpmu-dev-plugins/forminator/#akismet](https://premium.wpmudev.org/docs/wpmu-dev-plugins/forminator/#akismet)
 * kind regards,
    Kasia

Viewing 9 replies - 1 through 9 (of 9 total)

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 * 9 replies
 * 4 participants
 * Last reply from: [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/forminator-missing-submissions/#post-14110821)
 * Status: resolved