• Resolved mikemess99

    (@mikemess99)


    Getting error message when trying to process paypal payment on forminator. “Error! Something went wrong when verifying the payment” This worked before and only made minor updates to form. Not sure what happened. Can anyone advise? Thank you.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @mikemess99

    Sorry to hear you are having this issue.

    Could you please export your form https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    Upload to Google Drive and share the URL on the reply.

    Best Regards
    Patrick Freitas

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @mikemess99 ,

    We haven’t heard from you for some time now, so it looks like you don’t need our assistance anymore.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

    Thread Starter mikemess99

    (@mikemess99)

    Sorry. here is the export. I was told this may be a bug but please let me know if it is fixed or timeline as I need this for my website ASAP. Or if there are any workarounds please let me know. Thank you.

    {"type":"form","data":{"fields":[{"id":"select-2","element_id":"select-2","form_id":"wrapper-7708-9312","type":"select","options":[{"label":"Pick one","value":"pick-one","limit":"","key":"3852-1222"},{"label":"Adult","value":"adult","limit":"","key":"3419-6242"},{"label":"Child","value":"child","limit":"","default":"","key":"8659-8061"}],"cols":"12","conditions":[],"wrapper_id":"wrapper-7708-9312","value_type":"single","field_label":"Pick an Event","options_bulk_editor":"Pick one; pick-one; 0 Adult; adult; 0 Child; child; 0","placeholder":"","required":"1"},{"id":"name-1","element_id":"name-1","form_id":"wrapper-6899-1927","type":"name","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-6899-1927","field_label":"Player's Name","placeholder":"E.g. John Doe","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g. John","mname_label":"Middle Name","mname_placeholder":"E.g. Smith","lname_label":"Last Name","lname_placeholder":"E.g. Doe","prefix":"true","fname":"true","mname":"true","lname":"true","required_message":"Name is required.","prefix_required_message":"Prefix is required.","fname_required_message":"First Name is required.","mname_required_message":"Middle Name is required.","lname_required_message":"Last Name is required.","required":"1"},{"id":"email-1","element_id":"email-1","form_id":"wrapper-6671-1656","type":"email","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-6671-1656","validation":"","placeholder":"E.g. [email protected]","field_label":"Email Address","required":"1","required_message":"Email Address is required"},{"id":"phone-1","element_id":"phone-1","form_id":"wrapper-7190-3637","type":"phone","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-7190-3637","required":"1","limit":"10","limit_type":"characters","validation":"none","field_label":"Phone","placeholder":"E.g. +1 300 400 5000","required_message":"Phone Number is required"},{"id":"text-1","element_id":"text-1","form_id":"wrapper-8793-5359","type":"text","options":[],"cols":"12","conditions":[{"element_id":"select-2","rule":"is","value":"child"}],"wrapper_id":"wrapper-8793-5359","input_type":"line","limit_type":"characters","field_label":"Child's Age","placeholder":"E.g. 18","required":"1","required_message":"Age is required"},{"id":"text-2","element_id":"text-2","form_id":"wrapper-2182-4076","type":"text","options":[],"cols":"12","conditions":[{"element_id":"select-2","rule":"is","value":"adult"}],"wrapper_id":"wrapper-2182-4076","input_type":"line","limit_type":"characters","field_label":"Estimated Rating","placeholder":"i.e. Chess.com rating","required":"","required_message":"Rating is required"},{"id":"select-1","element_id":"select-1","form_id":"wrapper-2790-8547","type":"select","options":[{"label":"No","value":"no","limit":"","key":"3419-6242","calculation":"5"},{"label":"Yes","value":"yes","limit":"","key":"3852-1222","calculation":"30"}],"cols":"12","conditions":[{"element_id":"select-2","rule":"is","value":"pick-one"}],"wrapper_id":"wrapper-2790-8547","value_type":"single","field_label":"Would you like to register for the next three tournaments for $30?","options_bulk_editor":"No; no; 0 Yes; yes; 0","calculations":"true","required":"","condition_action":"hide"},{"id":"calculation-1","element_id":"calculation-1","form_id":"wrapper-5090-5324","type":"calculation","options":[],"cols":"12","conditions":[{"element_id":"select-2","rule":"is","value":"pick-one"}],"wrapper_id":"wrapper-5090-5324","field_label":"Cost","formula":"{select-1}","condition_action":"hide","prefix":"$"},{"id":"paypal-1","element_id":"paypal-1","form_id":"wrapper-2911-3984","type":"paypal","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-2911-3984","mode":"live","currency":"USD","amount_type":"fixed","label":"checkout","color":"gold","shape":"rect","layout":"vertical","tagline":"true","locale":"en_US","debug_mode":"disable","height":"40","amount":"5","variable":"calculation-1","condition_action":"hide","billing-details":"true"}],"settings":{"pagination-header":"nav","paginationData":{"pagination-header-design":"show","pagination-header":"nav"},"formName":"November Chess Tournament Form","version":"1.15.4","form-border-style":"none","form-padding":"","form-border":"","fields-style":"open","validation":"on_submit","akismet-protection":"1","form-style":"default","enable-ajax":"true","autoclose":"true","submission-indicator":"show","indicator-label":"Submitting...","form-type":"default","submission-behaviour":"behaviour-hide","thankyou-message":"Thank you for contacting us, we will be in touch shortly.","submitData":{"custom-submit-text":"Send Message","custom-invalid-form-message":"Error: Your form is not valid, please fix the errors!"},"validation-inline":"1","form-expire":"no_expire","form-padding-top":"0","form-padding-right":"0","form-padding-bottom":"0","form-padding-left":"0","form-border-width":"0","form-border-radius":"0","cform-label-font-family":"Roboto","cform-label-custom-family":"","cform-label-font-size":"12","cform-label-font-weight":"bold","cform-title-font-family":"Roboto","cform-title-custom-family":"","cform-title-font-size":"45","cform-title-font-weight":"normal","cform-title-text-align":"left","cform-subtitle-font-family":"Roboto","cform-subtitle-custom-font":"","cform-subtitle-font-size":"18","cform-subtitle-font-weight":"normal","cform-subtitle-text-align":"left","cform-input-font-family":"Roboto","cform-input-custom-font":"","cform-input-font-size":"16","cform-input-font-weight":"normal","cform-radio-font-family":"Roboto","cform-radio-custom-font":"","cform-radio-font-size":"14","cform-radio-font-weight":"normal","cform-select-font-family":"Roboto","cform-select-custom-family":"","cform-select-font-size":"16","cform-select-font-weight":"normal","cform-multiselect-font-family":"Roboto","cform-multiselect-custom-font":"","cform-multiselect-font-size":"16","cform-multiselect-font-weight":"normal","cform-dropdown-font-family":"Roboto","cform-dropdown-custom-font":"","cform-dropdown-font-size":"16","cform-dropdown-font-weight":"normal","cform-calendar-font-family":"Roboto","cform-calendar-custom-font":"","cform-calendar-font-size":"13","cform-calendar-font-weight":"normal","cform-button-font-family":"Roboto","cform-button-custom-font":"","cform-button-font-size":"14","cform-button-font-weight":"500","cform-timeline-font-family":"Roboto","cform-timeline-custom-font":"","cform-timeline-font-size":"12","cform-timeline-font-weight":"normal","cform-pagination-font-family":"","cform-pagination-custom-font":"","cform-pagination-font-size":"16","cform-pagination-font-weight":"normal","payment_require_ssl":"","submission-file":"delete","form_name":"november-chess-tournament-form","form_status":"publish"},"client_id":null,"notifications":[{"slug":"notification-1234-4567","label":"Admin Email","email-recipients":"default","recipients":"[email protected], [email protected]","email-subject":"New Form Entry #{submission_id} for {form_name}","email-editor":"You have a new website form submission: <br /> {all_fields} <br />---<br /> This message was sent from {site_url}.","email-attachment":"true","conditions":[]},{"slug":"notification-6850-2373","recipients":"{email-1}","email-recipients":"default","routing":[],"label":"Sign Ups","email-subject":"Hoboken Chess Tournament - October 17","email-editor":"<p>Thank your for joining the Hoboken Chess Tournament! See you on October 17. </p>\n<p>Any questions let us know!</p>\n<p>Thank you,</p>\n<p>Play Hoboken Chess</p>\n<p>201-876-9666</p>","conditions":[]}]},"status":"publish","version":"1.15.4"}

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    Hi @mikemess99

    Thanks for sharing the form.

    I checked it and yes, it is a bug that will be addressed with one of future updates. But fortunately you can still use the form with just a small change:

    – click on “PayPal” field in “Fields” section of the form settings – to edit the field
    – switch to “Advanced” tab and scroll it down a bit

    You will notice that the “Pre-fill Billing Details” option is enabled but no field is “mapped” there. So there are two ways to proceed now:

    1. you can map the fields – you will need to select relevant form fields from drop-down lists there, then “apply” it and then update the form; note: you would have to add the “address” type field to the form first as the “billing address” option – even if not used – cannot remain unset

    2. or you can simply disable the “Pre-fill Billing Details” option entirely (and “apply” changes then update the form).

    Best regards,
    Adam

    Thread Starter mikemess99

    (@mikemess99)

    It still won’t work when disabling. See new export below:

    {"type":"form","data":{"fields":[{"id":"select-2","element_id":"select-2","form_id":"wrapper-7708-9312","type":"select","options":[{"label":"Pick one","value":"pick-one","limit":"","key":"3852-1222"},{"label":"Adult","value":"adult","limit":"","key":"3419-6242"},{"label":"Child","value":"child","limit":"","default":"","key":"8659-8061"}],"cols":"12","conditions":[],"wrapper_id":"wrapper-7708-9312","value_type":"single","field_label":"Pick an Event","options_bulk_editor":"Pick one; pick-one; 0 Adult; adult; 0 Child; child; 0","placeholder":"","required":"1"},{"id":"name-1","element_id":"name-1","form_id":"wrapper-6899-1927","type":"name","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-6899-1927","field_label":"Player's Name","placeholder":"E.g. John Doe","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g. John","mname_label":"Middle Name","mname_placeholder":"E.g. Smith","lname_label":"Last Name","lname_placeholder":"E.g. Doe","prefix":"true","fname":"true","mname":"true","lname":"true","required_message":"Name is required.","prefix_required_message":"Prefix is required.","fname_required_message":"First Name is required.","mname_required_message":"Middle Name is required.","lname_required_message":"Last Name is required.","required":"1"},{"id":"email-1","element_id":"email-1","form_id":"wrapper-6671-1656","type":"email","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-6671-1656","validation":"","placeholder":"E.g. [email protected]","field_label":"Email Address","required":"1","required_message":"Email Address is required"},{"id":"phone-1","element_id":"phone-1","form_id":"wrapper-7190-3637","type":"phone","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-7190-3637","required":"1","limit":"10","limit_type":"characters","validation":"none","field_label":"Phone","placeholder":"E.g. +1 300 400 5000","required_message":"Phone Number is required"},{"id":"text-1","element_id":"text-1","form_id":"wrapper-8793-5359","type":"text","options":[],"cols":"12","conditions":[{"element_id":"select-2","rule":"is","value":"child"}],"wrapper_id":"wrapper-8793-5359","input_type":"line","limit_type":"characters","field_label":"Child's Age","placeholder":"E.g. 18","required":"1","required_message":"Age is required"},{"id":"text-2","element_id":"text-2","form_id":"wrapper-2182-4076","type":"text","options":[],"cols":"12","conditions":[{"element_id":"select-2","rule":"is","value":"adult"}],"wrapper_id":"wrapper-2182-4076","input_type":"line","limit_type":"characters","field_label":"Estimated Rating","placeholder":"i.e. Chess.com rating","required":"","required_message":"Rating is required"},{"id":"select-1","element_id":"select-1","form_id":"wrapper-2790-8547","type":"select","options":[{"label":"No","value":"no","limit":"","key":"3419-6242","calculation":"5"},{"label":"Yes","value":"yes","limit":"","key":"3852-1222","calculation":"30"}],"cols":"12","conditions":[{"element_id":"select-2","rule":"is","value":"pick-one"}],"wrapper_id":"wrapper-2790-8547","value_type":"single","field_label":"Would you like to register for the next three tournaments for $30?","options_bulk_editor":"No; no; 0 Yes; yes; 0","calculations":"true","required":"","condition_action":"hide"},{"id":"calculation-1","element_id":"calculation-1","form_id":"wrapper-5090-5324","type":"calculation","options":[],"cols":"12","conditions":[{"element_id":"select-2","rule":"is","value":"pick-one"}],"wrapper_id":"wrapper-5090-5324","field_label":"Cost","formula":"{select-1}","condition_action":"hide","prefix":"$"},{"id":"paypal-1","element_id":"paypal-1","form_id":"wrapper-2911-3984","type":"paypal","options":[],"cols":"12","conditions":[],"wrapper_id":"wrapper-2911-3984","mode":"live","currency":"USD","amount_type":"fixed","label":"checkout","color":"gold","shape":"rect","layout":"vertical","tagline":"true","locale":"en_US","debug_mode":"disable","height":"40","amount":"5","variable":"calculation-1","condition_action":"hide","billing-details":"false","billing-email":"email-1","billing-name":"name-1"}],"settings":{"pagination-header":"nav","paginationData":{"pagination-header-design":"show","pagination-header":"nav"},"formName":"November Chess Tournament Form","version":"1.15.4","form-border-style":"none","form-padding":"","form-border":"","fields-style":"open","validation":"on_submit","akismet-protection":"1","form-style":"default","enable-ajax":"true","autoclose":"true","submission-indicator":"show","indicator-label":"Submitting...","form-type":"default","submission-behaviour":"behaviour-hide","thankyou-message":"Thank you for contacting us, we will be in touch shortly.","submitData":{"custom-submit-text":"Send Message","custom-invalid-form-message":"Error: Your form is not valid, please fix the errors!"},"validation-inline":"1","form-expire":"no_expire","form-padding-top":"0","form-padding-right":"0","form-padding-bottom":"0","form-padding-left":"0","form-border-width":"0","form-border-radius":"0","cform-label-font-family":"Roboto","cform-label-custom-family":"","cform-label-font-size":"12","cform-label-font-weight":"bold","cform-title-font-family":"Roboto","cform-title-custom-family":"","cform-title-font-size":"45","cform-title-font-weight":"normal","cform-title-text-align":"left","cform-subtitle-font-family":"Roboto","cform-subtitle-custom-font":"","cform-subtitle-font-size":"18","cform-subtitle-font-weight":"normal","cform-subtitle-text-align":"left","cform-input-font-family":"Roboto","cform-input-custom-font":"","cform-input-font-size":"16","cform-input-font-weight":"normal","cform-radio-font-family":"Roboto","cform-radio-custom-font":"","cform-radio-font-size":"14","cform-radio-font-weight":"normal","cform-select-font-family":"Roboto","cform-select-custom-family":"","cform-select-font-size":"16","cform-select-font-weight":"normal","cform-multiselect-font-family":"Roboto","cform-multiselect-custom-font":"","cform-multiselect-font-size":"16","cform-multiselect-font-weight":"normal","cform-dropdown-font-family":"Roboto","cform-dropdown-custom-font":"","cform-dropdown-font-size":"16","cform-dropdown-font-weight":"normal","cform-calendar-font-family":"Roboto","cform-calendar-custom-font":"","cform-calendar-font-size":"13","cform-calendar-font-weight":"normal","cform-button-font-family":"Roboto","cform-button-custom-font":"","cform-button-font-size":"14","cform-button-font-weight":"500","cform-timeline-font-family":"Roboto","cform-timeline-custom-font":"","cform-timeline-font-size":"12","cform-timeline-font-weight":"normal","cform-pagination-font-family":"","cform-pagination-custom-font":"","cform-pagination-font-size":"16","cform-pagination-font-weight":"normal","payment_require_ssl":"","submission-file":"delete","form_name":"november-chess-tournament-form","form_status":"publish"},"client_id":null,"notifications":[{"slug":"notification-1234-4567","label":"Admin Email","email-recipients":"default","recipients":"[email protected], [email protected]","email-subject":"New Form Entry #{submission_id} for {form_name}","email-editor":"You have a new website form submission: <br /> {all_fields} <br />---<br /> This message was sent from {site_url}.","email-attachment":"true","conditions":[]},{"slug":"notification-6850-2373","recipients":"{email-1}","email-recipients":"default","routing":[],"label":"Sign Ups","email-subject":"Hoboken Chess Tournament - October 17","email-editor":"<p>Thank your for joining the Hoboken Chess Tournament!  See you on  October 17.  </p>\n<p>Any questions let us know!</p>\n<p>Thank you,</p>\n<p>Play Hoboken Chess</p>\n<p>201-876-9666</p>","conditions":[]}]},"status":"publish","version":"1.15.4"}

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @mikemess99 !

    I hope you’re doing well!

    I checked the form – on my site it seems to be working correctly after connecting to my PayPal account, so I’m thinking it may be an odd issue that I’ve solved earlier – for some reason the old PayPal keys didn’t work anymore for another person.

    Can you try creating a new set of keys and see whether it works then?

    Kind regards,
    Pawel

    Thread Starter mikemess99

    (@mikemess99)

    How do I create a set of new keys?

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Thread Starter mikemess99

    (@mikemess99)

    Ok – I created a new set of keys and updated them in forminator and it is still not working. Who can help get this resolved ASAP? Just a note – even though prefilled is disabled, I am able to prefill information based on my google chrome settings. Not sure if that is causing issues. But i have had others try to use the site and they cannot pay either. Please advise.

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @mikemess99 !

    I trust you’re doing well today!

    Unfortunately the bug is still waiting for a fix and inclusion into one of the upcoming versions of Forminator.

    In the meantime, recreating the form from scratch without enabling the affected options may be a possible solution.

    Kind regards,
    Pawel

    Thread Starter mikemess99

    (@mikemess99)

    When is the ETA on the fix? I created a form from scratch and it still did not work. Any other suggestions? Thanks.

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @mikemess99,

    I am afraid, it’s not possible to provide an ETA on this at the moment. Our developers are working on this at the moment and a fix will be rolled out in one of the upcoming updates once it passes the QA.

    Sorry to know that creating the form from the scratch didn’t help. It’s strange the none of the mentioned solutions helped with resolving this. Can you please confirm if you are using the latest version of the plugin? Can you please try re-installing the plugin and see if that helps?

    If the issue still persists, can you please export the new form created so that we can take a look?

    Kind Regards,
    Nebu John

Viewing 12 replies - 1 through 12 (of 12 total)

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