Hi @marajo2021,
If you edit your form and go to Email Notifications tab you can edit the emails and switch to Advanced tab to configure reply-to emails.
You can either enter direct email if you want a specific email to be replied to by your users.
Or if you’re changing Admin email you can use the + sign and add the user email field there so you will be replying to that submitted email yourself.
Check below screenshot for more insight on what I’m referring to:
View post on imgur.com
Cheers,
Predrag
Thank you Predrag but you just suggested what i mentioned in my post that it did not work. When someone submites a form (a reservation inquiry for hotel for me)the administrator gets an email(in gmail for me) that it seems to have come from [email protected] because this is the default mail in forminators form general settings. I am asking if there is a way to automatically reply to that email to the mail that the customer submited in the form. I mean automatically because i can copy the mail from the form and when i choose reply i can erase the [email protected] and paste the copied customers mail. I mean automatically. Anyway thank you for your time
Cheers
Lephteris
On this topic: how can I troubleshoot this when I do have the form user’s email in the reply-to field for the form, but that email header doesn’t seem to come through on the receiving end? Any tips would be appreciated.
Update: I found the other thread re. leading space in reply-to field, that fixed it for me. So it seems that using the + button to put a form field (i.e. sender email address) in the reply-to field may have a space character before the placeholder, and removing the space may fix problems.
Greg deJong (@dwegowy) Thank you very much. That was the problem!! a hidden white space!!
Thanks again!!
[Copied from another thread]
OK yes it still appears to exhibit this behaviour. It could still cause trouble for some users if they don’t know to remove that space character.
Creating a new form, editing the Email Notifications > Advanced, choosing the form’s email field:
https://www.dropbox.com/s/yja659u2ksdqbap/1-add-field.jpg?dl=0
The field is inserted but there is a space character preceding it (highlighted), which seems to interfere with the reply-to header being included on form notification emails:
https://www.dropbox.com/s/dhd1rd8v3xtnb9k/2-space.jpg?dl=0
Hello @marajo2021 and @dwegowy !
Thank you for reporting and figuring out this issue! I wasn’t able to replicate it, but it may be dependent on some specific conditions. I’ve created a bug report for the Forminator team to include a fix for this in one of the upcoming versions of the plugin.
Kind regards,
Pawel
Hi @marajo2021
I hope you are doing well and safe!
We haven’t heard from you in a while, I’ll mark this thread as resolved.
Feel free to let us know if you have any additional questions or problems.
Best Regards
Patrick Freitas
