Title: Forms aren’t saving Last modified: November 8, 2022 --- # Forms aren’t saving * Resolved [aspencer17](https://wordpress.org/support/users/aspencer17/) * (@aspencer17) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/) * Hey, I’m a first time website creating and am using WordPress with the Ultimate member plugin. * I’m currently making profile pages for users, but whenever I test the site by filling in the profile form on the User page, the answers then disappear as soon as the page refreshes. I have the same problem with my profile picture and cover photo (they go back to blank after I leave the page) * I don’t know if I’m just being dense, or if I have to use a separate form for the profile. Any help would be appreciated! Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Support [andrewshu](https://wordpress.org/support/users/andrewshu/) * (@andrewshu) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16178071) * Hello [@aspencer17](https://wordpress.org/support/users/aspencer17/), * Do you use a cache plugin on your site? * Thank you. * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16178249) * [@aspencer17](https://wordpress.org/support/users/aspencer17/) * > I don’t know if I’m just being dense, or if I have to use a separate form for > the profile. * Yes you need to make a Profile form with the same meta_keys as you have on your Register Form. * Read this guide: * [https://docs.ultimatemember.com/article/1719-adding-existing-fields-from-register-form-to-profile-form](https://docs.ultimatemember.com/article/1719-adding-existing-fields-from-register-form-to-profile-form) * Thread Starter [aspencer17](https://wordpress.org/support/users/aspencer17/) * (@aspencer17) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16178815) * [@andrewshu](https://wordpress.org/support/users/andrewshu/) * Hey, * I don’t, no. Would you recommend getting one for this? * Thank you * [missveronica](https://wordpress.org/support/users/missveronicatv/) * (@missveronicatv) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16178823) * [@aspencer17](https://wordpress.org/support/users/aspencer17/) * No, you should not use a caching plugin for the UM pages. * [https://docs.ultimatemember.com/article/1595-caching-problems](https://docs.ultimatemember.com/article/1595-caching-problems) * Thread Starter [aspencer17](https://wordpress.org/support/users/aspencer17/) * (@aspencer17) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16178832) * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) * Brilliant thank you so much 🙂 * Plugin Support [andrewshu](https://wordpress.org/support/users/andrewshu/) * (@andrewshu) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16179911) * Hi [@aspencer17](https://wordpress.org/support/users/aspencer17/), * is your problem solved? Can I close the thread? * Thread Starter [aspencer17](https://wordpress.org/support/users/aspencer17/) * (@aspencer17) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16183376) * [@andrewshu](https://wordpress.org/support/users/andrewshu/) * No, sorry * I’ve connected my register form and profile form, but as soon as I put in the details on the profile form and then leave the page, all the information disappears. * Thank you * Plugin Support [andrewshu](https://wordpress.org/support/users/andrewshu/) * (@andrewshu) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16184331) * Hi [@aspencer17](https://wordpress.org/support/users/aspencer17/), * Did you save your profile before leaving? * Thread Starter [aspencer17](https://wordpress.org/support/users/aspencer17/) * (@aspencer17) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16189472) * [@andrewshu](https://wordpress.org/support/users/andrewshu/) * Yes, I don’t have a save button, but either I click the tick on the user menu or I click ‘update profile’ and each time it sends me to the page with the message“ Your profile is looking a little empty. Why not add some information!” And the page is empty. I really don’t know what to do! * Plugin Support [andrewshu](https://wordpress.org/support/users/andrewshu/) * (@andrewshu) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16195029) * Hi [@aspencer17](https://wordpress.org/support/users/aspencer17/), * First of all, try to do a conflict test and check again – [https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test](https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test). * Thank you. * Thread Starter [aspencer17](https://wordpress.org/support/users/aspencer17/) * (@aspencer17) * [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16196113) * [@andrewshu](https://wordpress.org/support/users/andrewshu/) * Brilliant, that’s just worked! Thank you so much! Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Forms aren’t saving’ is closed to new replies. * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947) * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/) * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq) * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/) * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/) ## Tags * [website design](https://wordpress.org/support/topic-tag/website-design/) * 11 replies * 3 participants * Last reply from: [aspencer17](https://wordpress.org/support/users/aspencer17/) * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/forms-arent-saving/#post-16196113) * Status: resolved