Title: Forms do not work
Last modified: June 5, 2024

---

# Forms do not work

 *  Resolved [Kahakura](https://wordpress.org/support/users/kahakura/)
 * (@kahakura)
 * [2 years ago](https://wordpress.org/support/topic/forms-do-not-work-3/)
 * I have a simple contact form with basic fields.
 * No mails arrive when the form is submitted.
 * Can you help with that?
    -  This topic was modified 2 years ago by [Kahakura](https://wordpress.org/support/users/kahakura/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fforms-do-not-work-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Njones35](https://wordpress.org/support/users/njones35/)
 * (@njones35)
 * [2 years ago](https://wordpress.org/support/topic/forms-do-not-work-3/#post-17805804)
 * Hi there,
 * Thank you for reaching out for support. I understand the importance of resolving
   your email issue promptly.
 * To begin, please note that Formidable Forms does not send emails directly, but
   rather composes the message and passes it to WordPress for sending. Therefore,
   troubleshooting issues with email delivery requires checking your WordPress email-
   sending configuration.
 * In most cases where email issues are reported, we find that emails leave the 
   website correctly but are sanitized or deleted before delivery by internet spam
   protection measures. Spam protection rules are constantly getting stricter, and
   a form can sometimes stop working without any changes on your website.
 * If you’re currently not using an SMTP plugin to send your emails, I highly recommend
   installing and configuring one. Most SMTP plugins will do the job, but I’d suggest
   looking for one that includes message logging. One such free SMTP plugin that
   I’m aware of is called “Post SMTP.”
 * Using SMTP to send your messages can make them appear more legitimate than the
   built-in WordPress mail service, which can help them pass spam filters.
 * It’s also important to ensure that your email messages are configured correctly.
   Here are eight essential things to check:
    - The SUBJECT line should not be blank.
    - The FROM address MUST match the domain of your website. It’s best to set up
      a dedicated email for this, such as [noreply@mydomain.com](https://wordpress.org/support/topic/forms-do-not-work-3/noreply@mydomain.com?output_format=md).
    - The TO address should never match the FROM address as this looks unusual and
      can trigger spam deletion.
    - If you specify a REPLY-TO address, it should never match the TO address.
    - While you can include multiple addresses in your TO field, it’s best to use
      the CC and BCC fields for additional recipients.
    - Many spam filters are triggered by too many recipients in one email. For large
      lists (50 or more recipients), consider a service like Sendgrid or SendInBlue.
    - Minimize the number of links you include. Email messages with lots of links
      may trigger spam filters.
    - Finally, contact your hosting provider and ask if the SPF record for your 
      email address is properly configured.
 * Please let me know if this helps.
 * Best,
   Nathanael

Viewing 1 replies (of 1 total)

The topic ‘Forms do not work’ is closed to new replies.

 * ![](https://ps.w.org/formidable/assets/icon-256x256.png?rev=2588749)
 * [Formidable Forms - Contact Form Plugin, Survey, Quiz, Payment, Calculator Form & Custom Form Builder](https://wordpress.org/plugins/formidable/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/formidable/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/formidable/)
 * [Active Topics](https://wordpress.org/support/plugin/formidable/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/formidable/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/formidable/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Njones35](https://wordpress.org/support/users/njones35/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/forms-do-not-work-3/#post-17805804)
 * Status: resolved